jeffusher Posted May 20, 2017 Share Posted May 20, 2017 (edited) I logged in to the Eventbrite app today and they appear to have changed the way the tickets are displayed. There is now nowhere on the ticket which states what Batch Number the ticket is for. It was displayed at the bottom of the ticket previously. I can imagine this will cause all sorts of problems as no-one using the App will know what batch they have and the people moderating the queues will have no way to check when scanning the QR code. Can this change be reverted? Jeff Edited May 20, 2017 by jeffusher Link to comment Share on other sites More sharing options...
jeffusher Posted May 20, 2017 Author Share Posted May 20, 2017 OK, but I thought Showmasters should know in case hundreds of people turn up with a QR code with no batch number. Will be chaos in the queues. Jeff Link to comment Share on other sites More sharing options...
Raylenth Posted May 20, 2017 Share Posted May 20, 2017 The team will all be at Newcastle at the moment but I'm sure the mods will pass this on to them to look into when they come back, or will comment on. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 20, 2017 Share Posted May 20, 2017 It's the app, this was already brought up a while ago. Unfortunately all SM can do is forward this to the people handling this. Link to comment Share on other sites More sharing options...
kittkarr Posted May 20, 2017 Share Posted May 20, 2017 My tickets on the iPhone app are ok, just need to scroll up to see the batch number Link to comment Share on other sites More sharing options...
Wrong Name Posted May 20, 2017 Share Posted May 20, 2017 I wouldn't be surprised if a similar iPhone update is on it's way as well. Rare for companies to change one and not the other. Best thing to do is feedback to Eventbrite. When SM first started using them, if you bought one set of tickets to a show, you couldn't buy any more. So if you had bought entry and then a week later a new guest was announced, you couldn't use the app to buy photo tickets. I contacted Eventbrite (I'm guessing along with other people) to complain about this and eventually they fixed it. So they do listen. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 20, 2017 Share Posted May 20, 2017 If an update caused this to reappear (sorry, no one who had complained ever let the mods know it was gone) that is definitely something to report to Eventbrite, yes. I can make sure SM mention it too. But the more people complain the better. Link to comment Share on other sites More sharing options...
Wrong Name Posted May 20, 2017 Share Posted May 20, 2017 Sorry, I was just using that as an example, as far as I know that issue has not reappeared. They are just having an issue on Android devices not showing the batch number in the new updated app. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted May 21, 2017 Share Posted May 21, 2017 23 hours ago, Wrong Name said: Sorry, I was just using that as an example, as far as I know that issue has not reappeared. They are just having an issue on Android devices not showing the batch number in the new updated app. That issue had been reported a couple of months ago already, that's why I said "reappeared". 1 hour ago, XIII said: I finally managed to submit a report, but they dont make it easy and dont have a direct app reporting cat to choose from Best bet is to go through the ticket cat to make a report https://www.eventbrite.co.uk/support/contact-us Thank you so much for posting the link. Link to comment Share on other sites More sharing options...
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