CHAPPiE13 Posted September 13, 2015 Share Posted September 13, 2015 Lack of a headliner guest and poor aadvertsing = poor sales. Simples. I wish it was so #Simples Link to comment Share on other sites More sharing options...
lilbuzz155 Posted September 16, 2015 Share Posted September 16, 2015 Any news on these refunds? Link to comment Share on other sites More sharing options...
Purple Posted September 22, 2015 Share Posted September 22, 2015 Quick question before I mail - my current bank card expires at the end of the month, so will you need the old one or the new one? Link to comment Share on other sites More sharing options...
lilbuzz155 Posted September 28, 2015 Share Posted September 28, 2015 Can we have an update on this, please? I appreciate that you guys are busy, but this is bordering on ridiculous now. Link to comment Share on other sites More sharing options...
Fozziefuzz Posted September 28, 2015 Share Posted September 28, 2015 Considering this event has been moved to the 'Previous Events' section of the forum, I feel like everybody's rushing to sweep this under the rug and forget it was ever going to happen. I respect Yvie and the rest of the crew are busy with other things, but I think that's why this never got off the ground in the first place - there are too many SM events now being run and the crew are spread thinly as a result. I want to flood the e-mail address with messages to remind them we're still here waiting, but at the same time know the work Yvie et al are stressed doing in their day-to-day lives etc, so feel torn. I want to go to Film & Comic Con Brighton to make up for this let down, but can't afford to buy any tickets until I get this refund And what's the deal regarding the 'gift'? Link to comment Share on other sites More sharing options...
lilbuzz155 Posted September 28, 2015 Share Posted September 28, 2015 I'm not fussed about the gift.Just want the money that's owed to me. If all else fails, I'll contact trading standards. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 7, 2015 Share Posted October 7, 2015 As you may have noticed by my lack of posting I've been on holiday for the last 3 weeks. I will contact the office and find out what's going on. Link to comment Share on other sites More sharing options...
twilight1975 Posted October 8, 2015 Share Posted October 8, 2015 That would be great as no one is replying to emails. No gift and no refund. Wasn't keen on sending card details in a email not very secure. I got my ticket at the last event. I need my refund ASAP as was expecting this at end of august as announcement was mid august! Link to comment Share on other sites More sharing options...
lilbuzz155 Posted October 8, 2015 Share Posted October 8, 2015 Sending card details wouldn't have helped you anyway. I sent mine and have still received nothing. One of my friends actually got an email response and has been told the card machine is broken. Hoping it gets sorted ASAP. In the process of moving house and the money would really come in handy! Link to comment Share on other sites More sharing options...
Purple Posted October 8, 2015 Share Posted October 8, 2015 Just mailed. Link to comment Share on other sites More sharing options...
CosmicAvatar Posted October 9, 2015 Share Posted October 9, 2015 I chased today; hoping for a response. Hope you have some good news for us soon, QS. Link to comment Share on other sites More sharing options...
Yvie Posted October 12, 2015 Share Posted October 12, 2015 Hi everyone. So, I remembered the code within about half an hour but the relief was short-lived. The refund function on the card machine refused to work and we weren't able to push it though with the company who provide the card machines. I spent ages on the phone with them, but to no avail Mark has now asked me to email everyone for bank transfer details or details for sending out a cheque, and you should've received that just a moment ago because I just clicked 'send.' I'm missing a couple of addresses, but I should have those tomorrow and I'll send the email to the rest of you asap. Anyone who was helpful enough to send card details - please be assured that those emails will be deleted now that they're no longer required. I really appreciate that you tried to help us out on that one, and I'm sorry that we weren't able to run with Plan A. Sorting out your refunds (and free gifts, we haven't forgotten!) is a priority, I'm sorry it looks like that hasn't been the case. Link to comment Share on other sites More sharing options...
CosmicAvatar Posted October 13, 2015 Share Posted October 13, 2015 Thanks for the update, Yvie - I've just emailed you. Link to comment Share on other sites More sharing options...
lilbuzz155 Posted October 13, 2015 Share Posted October 13, 2015 Emailed details to you again Link to comment Share on other sites More sharing options...
CosmicAvatar Posted October 15, 2015 Share Posted October 15, 2015 My friend hasn't had an email from you, Yvie (I hope you got my reply!), and she has been emailing every SM email address she knows for weeks with no response. I've forwarded the email you sent us to her so please look out for an email from her (her name is Lucy). Link to comment Share on other sites More sharing options...
lilbuzz155 Posted October 21, 2015 Share Posted October 21, 2015 Anybody had their refund yet? Link to comment Share on other sites More sharing options...
CosmicAvatar Posted October 22, 2015 Share Posted October 22, 2015 Not yet. (I requested a cheque, so there may be a postal delay.) Link to comment Share on other sites More sharing options...
lilbuzz155 Posted October 22, 2015 Share Posted October 22, 2015 I'm waiting for a bank transfer. Link to comment Share on other sites More sharing options...
Fozziefuzz Posted October 23, 2015 Share Posted October 23, 2015 I sent my bank details as soon as I got the e-mail and still no word. Curious to see what the excuse will be when we're still waiting another month down the line LOL Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 23, 2015 Share Posted October 23, 2015 My apologies for the delay. You have not been forgotten. The refunds are being worked on and should start showing up by the end of next week hopefully. 1 Link to comment Share on other sites More sharing options...
twinzz Posted October 27, 2015 Share Posted October 27, 2015 Asking for friends not on the forum: Her question --> Can anyone please get an official confirmation on these refunds? You haven't emailed the customers with any updates regarding the refunds, no one knows anything. Not everyone visits the forum or has a social media account. (no updates there either) --- Literally no one we know has received their refund yet - with the original event actually approaching thisweekend (and 2 months after cancellation) people are getting a bit miffed; to say the least... Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 27, 2015 Share Posted October 27, 2015 I don't know about e-mails, sorry. But I have posted an official update just in the post above yours. I have not heard of any change: The refunds should start arriving by the end of the week - if your friend is in Belgium too it will probably be take a couple of extra days Link to comment Share on other sites More sharing options...
Purple Posted October 29, 2015 Share Posted October 29, 2015 Just got my email back (grr @ yahoo) so I've just mailed. Lost the receipt which is slightly embarrassing. Link to comment Share on other sites More sharing options...
lilbuzz155 Posted November 1, 2015 Share Posted November 1, 2015 Nothing yet. Link to comment Share on other sites More sharing options...
CosmicAvatar Posted November 2, 2015 Share Posted November 2, 2015 Any confirmation on whether the cheques have gone out, please, QS? Link to comment Share on other sites More sharing options...
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