ltomlinson Posted July 8, 2015 Share Posted July 8, 2015 I have received an email saying that I haven't validated my tickets, but I checked my event brite account and I definitely ticked the box and think I have been charged? I've emailed the shop, but just wondered if anyone here could help a little quicker :) Link to comment Share on other sites More sharing options...
Wrong Name Posted July 8, 2015 Share Posted July 8, 2015 (edited) Have a look at the email you got with the tickets attached. At the bottom there is a receipt that shows you what you paid, it will have the tickets and the validation fee listed (if you have paid it). When you pay there are 3 boxes you need to click. The first 2 are tick boxes. 1 is a general T&C 2 is a T&C for the validation fee and the third is a big box on the left which actually adds the fee, and will tell you that you have done so. Have a look in the eticket FAQ for a pic http://showmastersonline.com/forums/index.php?showtopic=87828&page=1 Edited July 8, 2015 by Wrong Name Link to comment Share on other sites More sharing options...
Spacecadet is here Posted July 8, 2015 Share Posted July 8, 2015 Also check how much you actually paid.. A single £15.00 Photo shoot ticket would of cost you £17.50 A £25.00 would cost £27.50 if bought Separately Hope that helps. Also like Wrong Name says, Check your Email Receipt scroll down and it shows at the bottom of the page every thing you ordered. Link to comment Share on other sites More sharing options...
bobbyknobler Posted July 10, 2015 Share Posted July 10, 2015 (edited) Question here! I just used my ipad mini to buy a friday entry ticket for my friend on event brite. I checked the only two boxes that were there and only got charged £12. Is this because entry has no validation fee? If I have messed up, how is this rectified? I just want to get this sorted so there are no problems when entering. Thanks in advance, Bobby Edited July 10, 2015 by bobbyknobler Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 10, 2015 Share Posted July 10, 2015 Question here! I just used my ipad mini to buy a friday entry ticket for my friend on event brite. I checked the only two boxes that were there and only got charged £12. Is this because entry has no validation fee? If I have messed up, how is this rectified? I just want to get this sorted so there are no problems when entering. Thanks in advance, Bobby You have messed up, sorry. You needed to click the image too. You will get an e-mail asking you to pay the fee. Link to comment Share on other sites More sharing options...
bobbyknobler Posted July 10, 2015 Share Posted July 10, 2015 Question here! I just used my ipad mini to buy a friday entry ticket for my friend on event brite. I checked the only two boxes that were there and only got charged £12. Is this because entry has no validation fee? If I have messed up, how is this rectified? I just want to get this sorted so there are no problems when entering. Thanks in advance, Bobby You have messed up, sorry. You needed to click the image too. You will get an e-mail asking you to pay the fee. Seriously, there was no button - I used my laptop rather than my ipad on my last order, and the button was there. Is there a problem viewing eventbrite on Apple devices perhaps? The screen would not physically scroll left. I am happy to pay, so how long will it take to appear do you think? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 10, 2015 Share Posted July 10, 2015 A couple of phone users have reported problems, but they come and go. The e-mail definitely won't appear before Monday. Link to comment Share on other sites More sharing options...
chrisrus Posted July 10, 2015 Share Posted July 10, 2015 I tried to book on my iPad before and it wouldn't let me add the validation Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 10, 2015 Share Posted July 10, 2015 I tried to book on my iPad before and it wouldn't let me add the validation We made Eventbrite aware of it first time this was pointed out to us. That's not in our hands unfortunately. Link to comment Share on other sites More sharing options...
bobbyknobler Posted July 10, 2015 Share Posted July 10, 2015 Thanks for the swift replies - Hopefully it comes early next week :) Link to comment Share on other sites More sharing options...
Litafan83 Posted July 12, 2015 Share Posted July 12, 2015 Is anyone else having a problem adding the validation fee when buying tickets ?, I have brought hayley atwell and Bill paxton photoshoot tickets and there was'nt a box to add the validation fee Link to comment Share on other sites More sharing options...
Wrong Name Posted July 12, 2015 Share Posted July 12, 2015 (edited) Is anyone else having a problem adding the validation fee when buying tickets ?, I have brought hayley atwell and Bill paxton photoshoot tickets and there was'nt a box to add the validation fee Are you on a computer or phone/tablet? Others have said they've had issues with phones and tablets which has been reported to Eventbrite by SM. I haven't heard of anyone having issues with a computer. Edited July 12, 2015 by Wrong Name Link to comment Share on other sites More sharing options...
Litafan83 Posted July 12, 2015 Share Posted July 12, 2015 Is anyone else having a problem adding the validation fee when buying tickets ?, I have brought hayley atwell and Bill paxton photoshoot tickets and there was'nt a box to add the validation fee Are you on a computer or phone/tablet? Others have said they've had issues with phones and tablets which has been reported to Eventbrite by SM. I haven't heard of anyone having issues with a computer.I'm using my iPad, as I'm having a few problems with my computer. Does this mean my tickets are not valid ? Link to comment Share on other sites More sharing options...
Marty Mcfly Posted July 12, 2015 Share Posted July 12, 2015 Is anyone else having a problem adding the validation fee when buying tickets ?, I have brought hayley atwell and Bill paxton photoshoot tickets and there was'nt a box to add the validation fee I had the same problem with my iPad. The validation box isn't there. Hopefully will get an email soon regarding it so I can pay it that way. Link to comment Share on other sites More sharing options...
Wrong Name Posted July 12, 2015 Share Posted July 12, 2015 Is anyone else having a problem adding the validation fee when buying tickets ?, I have brought hayley atwell and Bill paxton photoshoot tickets and there was'nt a box to add the validation feeAre you on a computer or phone/tablet? Others have said they've had issues with phones and tablets which has been reported to Eventbrite by SM. I haven't heard of anyone having issues with a computer.I'm using my iPad, as I'm having a few problems with my computer. Does this mean my tickets are not valid ? Yes, but as Marty Mcfly says,you will receive an email that will let you pay it. Link to comment Share on other sites More sharing options...
AdamsAdventures Posted July 12, 2015 Share Posted July 12, 2015 The button that adds the charge is there it's just hidden in a menu when you click the second box to accept the t and c the box below that you click on and the charge box appears you then click that and it will add it to your cart as they say check the final payable amount before you finalise your order if it's not in there scroll back to you find it. I have used my iPhone multiple times for orders and always managed to add the charge without a problem. Link to comment Share on other sites More sharing options...
bobbyknobler Posted July 12, 2015 Share Posted July 12, 2015 Well let me be the first to offer you hearty congratulations for being able to navigate through a system that is so simple, it is fooling lots of others. Hopefully our emails come soon and Eventbrite can come up with technical solution for the future... Link to comment Share on other sites More sharing options...
Wrong Name Posted July 12, 2015 Share Posted July 12, 2015 Well let me be the first to offer you hearty congratulations for being able to navigate through a system that is so simple, it is fooling lots of others. Hopefully our emails come soon and Eventbrite can come up with technical solution for the future... Showmasters aren't using the validation fee method on future shows so people won't have the same problem. Link to comment Share on other sites More sharing options...
Lizzy Posted July 13, 2015 Share Posted July 13, 2015 QS I've made a total newbie error and missed off the validation fee in a rush as my stupid work computer went too slowly for me and didn't register my click. Who do I contact to sort it, given the proximity to the show? It's for Friday entry. Bad day made worse :'( Thanks!! Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted July 13, 2015 Moderators Share Posted July 13, 2015 QS I've made a total newbie error and missed off the validation fee in a rush as my stupid work computer went too slowly for me and didn't register my click. Who do I contact to sort it, given the proximity to the show? It's for Friday entry. Bad day made worse :'( Thanks!! You will get an email hopefully in the next couple of days asking you to pay it. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 13, 2015 Share Posted July 13, 2015 QS I've made a total newbie error and missed off the validation fee in a rush as my stupid work computer went too slowly for me and didn't register my click. Who do I contact to sort it, given the proximity to the show? It's for Friday entry. Bad day made worse :'( Thanks!! Pretty much all office is working on it, don't worry. You'll get the e-mail before the show. Link to comment Share on other sites More sharing options...
Lizzy Posted July 13, 2015 Share Posted July 13, 2015 Haha, thanks QS. My Mum called me asking if she could go with me as I'm on my lonesome on Friday! And I did it too quickly for this stupid rust bucket. I actually clicked on it, that's what's bugging me!! I someone reads my name, they're just gonna say, trust Lizzy!! Thanks x Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 13, 2015 Share Posted July 13, 2015 Haha, thanks QS. My Mum called me asking if she could go with me as I'm on my lonesome on Friday! And I did it too quickly for this stupid rust bucket. I actually clicked on it, that's what's bugging me!! I someone reads my name, they're just gonna say, trust Lizzy!! Thanks x It's three clicks, you probably missed the last one. There's a pinned topic in General Chat with an image. Link to comment Share on other sites More sharing options...
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