lotrfanatic Posted July 15, 2015 Share Posted July 15, 2015 This is a strange question... Is it possible to downgrade a YALC ticket to a standard ticket? My friend has a YALC ticket but wants to queue with the rest of our group who have standard entry and is happy to downgrade. Any ideas anyone? There is no such thing as downgrading, sorry. She will have to go to the YALC line. Thanks QS, thought that might be the case! Link to comment Share on other sites More sharing options...
tania_twinkle Posted July 15, 2015 Share Posted July 15, 2015 Silly question, but does anyone know if vape pens are allowed to be used inside? The reason I ask is I work at the local University student union and obviously smoking inside the venue is not permitted but they also prohibit e-cigs. Just like to clarify this if possible? I remember this coming up before and someone else on here asked Olympia about their policy. They were told that it was not allowed. Link to comment Share on other sites More sharing options...
giddygategirl Posted July 15, 2015 Share Posted July 15, 2015 (edited) 5 - DISABLED INFO: Click on arrow to return to main post 1927981[/snapback] Should you require any extra assistance at this event, please send an e-mail with the subject of "FAO Too Tall", to info@showmastersevents.com explaining your situation. Stuart AKA Too Tall will then get back to you to discuss how we can help. As I have attended several times before and I felt like I knew whats what, it didn't even occur to me to check the FAQs until now... *face palm* Ok, so I am a disabled attendee and I am attending with my carer (who is only attending to look after me!). I will be using a mobility scooter. We both have standard entry tickets, and when I asked last night on the forum I was told that we can both queue for entry at the door labeled "Disabled Attendees" on the plan. I have two Diamond tickets for myself. I realise that for one or two of the things included in the Diamond tickets that my carer will not be able to join me (we have decided that he will wait nearby, outside the area, as I should hopefully be ok by myself for those short spaces of time). Because I had not seen the post that I have quoted I have not emailed Too Tall re extra assistance. In the past my carer and I have just about managed to cope... Should I still email Too Tall or have I left it too late? If additional assistance is available it might make the event easier for me to cope with. Edited July 15, 2015 by GiddyGateGirl Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 16, 2015 Author Share Posted July 16, 2015 Set up of the show is happening today, so I am pretty sure TooTall won't see an e-mail anymore. If you need assistance at the show go to the Organisers Booth and explain what you wrote above. Link to comment Share on other sites More sharing options...
MartyMcFly85 Posted July 16, 2015 Share Posted July 16, 2015 Hi, quick question - as my MJF diamond pass hasn't been posted and i have to go pick it up on the day, i will miss the free prop photo shoots (or at least the first one - clock tower 9.30 to 10), as i presume i'll still be queueing to pick up my pass. Is there any way around this? I also wanted to get VQ chris lloyd and Lea Thompson tix as soon as i get in, as well as pick up my pass. Other than the free prop shoots my first diamond pass thing is 11am for the MJF signing. To miss stuff cos i have to queue for prob at least half an hour maybe an hour just to pick up something i paid £450 for is annoying.. Help!!!! (and don't shoot me - i'm still away on my hols so panicking as i'm nowhere near packing for london!!) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 16, 2015 Author Share Posted July 16, 2015 The clock shoot is back on in the afternoon too. Link to comment Share on other sites More sharing options...
Xenomorph Posted July 16, 2015 Share Posted July 16, 2015 Quick question about autographs (first time getting those). Do I get the virtual tickets at the guest directly or the general sales desk. Also, when do you pay for them if it's a virtual ticket to begin with? Cheers Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted July 16, 2015 Moderators Share Posted July 16, 2015 Quick question about autographs (first time getting those). Do I get the virtual tickets at the guest directly or the general sales desk. Also, when do you pay for them if it's a virtual ticket to begin with? Cheers From the guests table, and you pay after your number is called. 1 Link to comment Share on other sites More sharing options...
DMoney2014 Posted July 16, 2015 Share Posted July 16, 2015 (edited) Silly question. Online Day Passes (Sat and Sun) have sold out. And there are no door sales on those days. Online Gold Passes have also sold out. Are those still available at the Venue? Cheers. Edited July 16, 2015 by DMoney2014 Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted July 16, 2015 Moderators Share Posted July 16, 2015 Silly question. Online Day Passes (Sat and Sun) have sold out. And there are no door sales on those days. Online Gold Passes have also sold out. Are those still available at the Venue? Cheers. No, I'm afraid they're all sold out now. Link to comment Share on other sites More sharing options...
enchantedsocks Posted July 16, 2015 Share Posted July 16, 2015 I've ended up booking two photo shoots for the same guest but on different days. I didn't realise until way after; I was trying to even out the number of shoots I had each day and just forgot to change one of the days to 0. My question is: Is it possible to get a refund or exchange for one of the shoots? I know it probably isn't but I thought I'd just ask. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 16, 2015 Author Share Posted July 16, 2015 I've ended up booking two photo shoots for the same guest but on different days. I didn't realise until way after; I was trying to even out the number of shoots I had each day and just forgot to change one of the days to 0. My question is: Is it possible to get a refund or exchange for one of the shoots? I know it probably isn't but I thought I'd just ask. No, sorry. Link to comment Share on other sites More sharing options...
enchantedsocks Posted July 16, 2015 Share Posted July 16, 2015 ^ Thought so. Thank you for replying though. Link to comment Share on other sites More sharing options...
celine Posted July 16, 2015 Share Posted July 16, 2015 Quick question, I received several emails with tickets inside, do I need to use these or can I use the one from eventbrite? I have the app on my phone so I thought I would use these... Link to comment Share on other sites More sharing options...
Wrong Name Posted July 16, 2015 Share Posted July 16, 2015 (edited) Quick question, I received several emails with tickets inside, do I need to use these or can I use the one from eventbrite? I have the app on my phone so I thought I would use these...Those emails were from Eventbrite, just reminding you about the show and resending the tickets. They won't be any different from the ones you already have. Edited July 16, 2015 by Wrong Name Link to comment Share on other sites More sharing options...
celine Posted July 16, 2015 Share Posted July 16, 2015 oh great thanks! Well I added the ones from the app to my passbook! 1 Link to comment Share on other sites More sharing options...
Wrong Name Posted July 16, 2015 Share Posted July 16, 2015 oh great thanks! Well I added the ones from the app to my passbook!I've done the same. Trying to save the trees! Link to comment Share on other sites More sharing options...
celine Posted July 16, 2015 Share Posted July 16, 2015 oh great thanks! Well I added the ones from the app to my passbook!I've done the same. Trying to save the trees! Same here and it's just more handy to do it this way anyway! Everything in one place! 1 Link to comment Share on other sites More sharing options...
giddygategirl Posted July 16, 2015 Share Posted July 16, 2015 Set up of the show is happening today, so I am pretty sure TooTall won't see an e-mail anymore. If you need assistance at the show go to the Organisers Booth and explain what you wrote above. Thank you QS, I thought that might be the case. I will use your suggestion if I need assistance :) Link to comment Share on other sites More sharing options...
MartyMcFly85 Posted July 16, 2015 Share Posted July 16, 2015 (edited) Hi, quick question - as my MJF diamond pass hasn't been posted and i have to go pick it up on the day, i will miss the free prop photo shoots (or at least the first one - clock tower 9.30 to 10), as i presume i'll still be queueing to pick up my pass. Is there any way around this? I also wanted to get VQ chris lloyd and Lea Thompson tix as soon as i get in, as well as pick up my pass. Other than the free prop shoots my first diamond pass thing is 11am for the MJF signing. To miss stuff cos i have to queue for prob at least half an hour maybe an hour just to pick up something i paid £450 for is annoying.. Help!!!! (and don't shoot me - i'm still away on my hols so panicking as i'm nowhere near packing for london!!) The clock shoot is back on in the afternoon too. I hadn't noticed that! But, the afternoon shoot clashes with the BTTF talk and MJF delorean shoot, so i wouldn't make it. Will they have lots of people sorting out the diamond pass pick up to speed it up? Giving people passes they paid for in advance that some got posted is priority i hope... :) I can't go to the prop at half 9 without my pass.. Edited July 16, 2015 by MartyMcFly85 Link to comment Share on other sites More sharing options...
mariluz513 Posted July 16, 2015 Share Posted July 16, 2015 Iv printed off all my photoshoot tickets now, do I need to go get actual photoshoot tickets at the help desk as soon as I get to the venue or can I literally give the member of staff who's at the photo shoot area the paper tickets? Thanks :) Link to comment Share on other sites More sharing options...
Moderators StuartG2198 Posted July 16, 2015 Moderators Share Posted July 16, 2015 Iv printed off all my photoshoot tickets now, do I need to go get actual photoshoot tickets at the help desk as soon as I get to the venue or can I literally give the member of staff who's at the photo shoot area the paper tickets? Thanks :) Just show your tickets at the photo area as long as your QR Code is visible you'll be fine 1 Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 17, 2015 Author Share Posted July 17, 2015 We have already posted that a couple of times.... Diamond Pass pick up is appropriately staffed. I'm working there currently. EVERYONE PLEASE NOTE: Diamond Pass Pick Up is upstairs at the Super Stage. This is also where you get the extra help voucher for Handicapped Attendees. Link to comment Share on other sites More sharing options...
ziggy31 Posted July 17, 2015 Share Posted July 17, 2015 Hi Queen Sindel. I would prefer the term Disabled Attendees. Thanks. 1 Link to comment Share on other sites More sharing options...
Xenomorph Posted July 17, 2015 Share Posted July 17, 2015 Quick gold pass question. I know we don't need virtual passes for autographs and can join the back of any queue, but does that also apply to diamond guests 1 Link to comment Share on other sites More sharing options...
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