Showmasters Admin showmasters Posted June 13, 2015 Showmasters Admin Share Posted June 13, 2015 Unfortunately due to last minute work commitments, Carl Fogarty is now unable to join as at Collectormania 23. Please see the sales desk at the event for refunds on photo shoots. Link to comment Share on other sites More sharing options...
bobbyknobler Posted June 13, 2015 Share Posted June 13, 2015 so Foggy is a desk refund, but Bullard is via electronic refund?? how odd Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 13, 2015 Share Posted June 13, 2015 Bullard cancelled several days before the show. Those guests are almost always on electronic refund. Guest cancellations on the event weekend are desk refunds 95 percent of the time. Link to comment Share on other sites More sharing options...
Spacecadet is here Posted June 13, 2015 Share Posted June 13, 2015 Will this include the £2.50 Postage fee too? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 13, 2015 Share Posted June 13, 2015 Will this include the £2.50 Postage fee too? If this was the only ticket on the order your postage fee will be refunded, yes. Link to comment Share on other sites More sharing options...
Nick Posted June 13, 2015 Share Posted June 13, 2015 Sooo, I'm here on location in the stadium hotel staying the night to meet my hero who's now not coming. Gutted. One day I'll get to meet him hopefully. Please please bring him back. Link to comment Share on other sites More sharing options...
dazza1234 Posted June 14, 2015 Share Posted June 14, 2015 Maybe for the London one plz would be a great guest Link to comment Share on other sites More sharing options...
Spacecadet is here Posted June 14, 2015 Share Posted June 14, 2015 Will this include the £2.50 Postage fee too? If this was the only ticket on the order your postage fee will be refunded, yes. Well, Today I went to get my Refund. I was refunded the £15. I asked about my £2.50 Postage fee, I took out my letter to show the Red shirt Team leader on the desk, She wouldn't look at it, Just told me the Postage fee's are never refunded? Errr They are normally I told her, Otherwise i lose money... Her reply to me was "well we lose money too" All i can say this lady in the Red shirt was the most Rude SM staff I have encountered. I spoke to another Red Shirt Team leader on the other end of the desk who was very Polite and refunded the money without any fuss. I know it's only £2.50 but in the end it was down to principle. Maybe SM need to send some of their staff on a Customer care course...... Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 14, 2015 Share Posted June 14, 2015 Will this include the £2.50 Postage fee too? If this was the only ticket on the order your postage fee will be refunded, yes. Well, Today I went to get my Refund. I was refunded the £15. I asked about my £2.50 Postage fee, I took out my letter to show the Red shirt Team leader on the desk, She wouldn't look at it, Just told me the Postage fee's are never refunded? Errr They are normally I told her, Otherwise i lose money... Her reply to me was "well we lose money too" All i can say this lady in the Red shirt was the most Rude SM staff I have encountered. I spoke to another Red Shirt Team leader on the other end of the desk who was very Polite and refunded the money without any fuss. I know it's only £2.50 but in the end it was down to principle. Maybe SM need to send some of their staff on a Customer care course...... If it's an electronic refund the fees have always been refunded if only one ticket on the order, as explained above. I've had that happen a number of times myself. And Mara won't go "oh wait, that's QS, she gets her fees back when all others don't" when she sees my name on the list. Why that didn't happen on the day I really don't know, but I'l of course I'll forward this. Link to comment Share on other sites More sharing options...
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