benweblight Posted February 19, 2015 Share Posted February 19, 2015 How will refunds work with e-tickets? Link to comment Share on other sites More sharing options...
Moderators etmuse Posted February 19, 2015 Moderators Share Posted February 19, 2015 I imagine refunds will work mostly the same as they always have. If a guest cancels then refunds are made automatically, and the barcode on that e-ticket isn't valid for anything anymore. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted February 19, 2015 Share Posted February 19, 2015 Oh just a quick one. Will I have to reprint the e ticket? And if so where from? As far as I know there'll be a new link in the e-mail to confirm the 2.50. I don't think you have to print again, but I'll get this confirmed. Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted February 20, 2015 Author Showmasters Admin Share Posted February 20, 2015 Oh just a quick one. Will I have to reprint the e ticket? And if so where from? As far as I know there'll be a new link in the e-mail to confirm the 2.50. I don't think you have to print again, but I'll get this confirmed. You keep your original ticket, the validation is all done in the back end, there is no new ticket. Link to comment Share on other sites More sharing options...
GoldenGreen Posted February 20, 2015 Share Posted February 20, 2015 Oh just a quick one. Will I have to reprint the e ticket? And if so where from? As far as I know there'll be a new link in the e-mail to confirm the 2.50. I don't think you have to print again, but I'll get this confirmed. You keep your original ticket, the validation is all done in the back end, there is no new ticket. TooTall, I presume this separate e-mail is just a temporary element, or are we always going to have to validate and pay the £2.50 separately ? Link to comment Share on other sites More sharing options...
Showmasters Admin Too Tall Posted February 20, 2015 Author Showmasters Admin Share Posted February 20, 2015 Oh just a quick one. Will I have to reprint the e ticket? And if so where from? As far as I know there'll be a new link in the e-mail to confirm the 2.50. I don't think you have to print again, but I'll get this confirmed. You keep your original ticket, the validation is all done in the back end, there is no new ticket. TooTall, I presume this separate e-mail is just a temporary element, or are we always going to have to validate and pay the £2.50 separately ? You should just add the £2.50 to your order. There is a big button next to where you click yes to having added it. You just click that button and add it to your order. It's only if you don't do this we have to send you a follow up email with a link to buy it separately. We do understand this is a manual process and can gets missed, hence the follow up email system. Ultimately we are working with EventBrite that this will just be added automatically but this isn't currently available. 1 Link to comment Share on other sites More sharing options...
Ensign G-Man Posted February 21, 2015 Share Posted February 21, 2015 Just want to check with this £2.50 order is this per show or for everytime you order a separate photo shoot ticket. So if guest X is announced who you know will sell out quickly so you buy their photo shoot ticket and pay £2.50 charge do you then pay it again a month later for Guest Y for the same event or is it a one off charge? As if it's not a one off charge it will really push the costs up especially as Showmasters events are getting greater guests and far more popular overseas. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted February 21, 2015 Moderators Share Posted February 21, 2015 It is per order. So if you order 2 photoshoot tickets separately then you'll pay £2.50 each time, if you order 10 entry and photoshoots in a single order, you'll just pay £2.50 that once. Link to comment Share on other sites More sharing options...
sammyjane1986 Posted February 21, 2015 Share Posted February 21, 2015 Oh just a quick one. Will I have to reprint the e ticket? And if so where from? As far as I know there'll be a new link in the e-mail to confirm the 2.50. I don't think you have to print again, but I'll get this confirmed. You keep your original ticket, the validation is all done in the back end, there is no new ticket. I'm not sure the website that dealt with e ticket has my email. If that's the case how will I get the email to pay the £2.50 charge. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted February 21, 2015 Share Posted February 21, 2015 Oh just a quick one. Will I have to reprint the e ticket? And if so where from? As far as I know there'll be a new link in the e-mail to confirm the 2.50. I don't think you have to print again, but I'll get this confirmed. You keep your original ticket, the validation is all done in the back end, there is no new ticket. I'm not sure the website that dealt with e ticket has my email. If that's the case how will I get the email to pay the £2.50 charge. You did receive the e-ticket, correct? If they wouldn't have your address that e-mail wouldn't have reached you. Link to comment Share on other sites More sharing options...
sammyjane1986 Posted February 22, 2015 Share Posted February 22, 2015 I printed it off there n then. I'll double check my emails but don't know if I got anything Link to comment Share on other sites More sharing options...
sammyjane1986 Posted February 22, 2015 Share Posted February 22, 2015 Ah....i remembered I put it in a different file in my inbox lol FAIL! complete dur mode Link to comment Share on other sites More sharing options...
PhoenixFire Posted February 22, 2015 Share Posted February 22, 2015 Hi, I just bought a photo-shoot ticket and got the email confirmation but it says I have to print... Will I get the ticket through the post though? If not, I have not got a printer. However, I've read somewhere on the first page that if I just show the ticket barcode on my iPhone that will be fine - is that true? I guess it just doesn't seem enough to me. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted February 22, 2015 Moderators Share Posted February 22, 2015 You will not receive a ticket in the post. You can either print it off (there are many places you can do this if you don't have a printer) or yes, show it on a phone or tablet. I've flown to California on the basis of a boarding pass barcode on my phone, it's certainly enough for entry and photoshoot tickets at a con :) Link to comment Share on other sites More sharing options...
PhoenixFire Posted February 22, 2015 Share Posted February 22, 2015 Oh, okay then. This is my first Comic Con so I thought I'd better ask, just in case y'know. I don't wanna worry about anything. Thanks for the reply :) Link to comment Share on other sites More sharing options...
PhoenixFire Posted February 27, 2015 Share Posted February 27, 2015 You will not receive a ticket in the post. You can either print it off (there are many places you can do this if you don't have a printer) or yes, show it on a phone or tablet. I've flown to California on the basis of a boarding pass barcode on my phone, it's certainly enough for entry and photoshoot tickets at a con :) Do they look in the Eventbrite app or just the email attachment? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted February 27, 2015 Share Posted February 27, 2015 You will not receive a ticket in the post. You can either print it off (there are many places you can do this if you don't have a printer) or yes, show it on a phone or tablet. I've flown to California on the basis of a boarding pass barcode on my phone, it's certainly enough for entry and photoshoot tickets at a con :) Do they look in the Eventbrite app or just the email attachment? You need to show the barcode for scanning one way or the other. Link to comment Share on other sites More sharing options...
sammyjane1986 Posted February 27, 2015 Share Posted February 27, 2015 Just to confirm from the inital thred that evenbright did indeed send me a link seven days later...phew Link to comment Share on other sites More sharing options...
crippsy_99 Posted March 15, 2015 Share Posted March 15, 2015 When does the shop close for cardiff?Also, can we not now add other events tickets to the order?? I used to do several at once such as some I need for lfcc, but theres no basket anymore and only gives 8 mins to book the first few?! If not, that means this new system is costing more, as have to make seperate bookings for each show, and extra charges.. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 15, 2015 Share Posted March 15, 2015 The ordering is open right up top the weekend. You can't add more tickets to your order, sorry. You still get charged only one fee per order, just like in the old store if you made several orders. Make a list of what you want in advance and then the 8 minutes should be more than enough. Link to comment Share on other sites More sharing options...
crippsy_99 Posted March 15, 2015 Share Posted March 15, 2015 Thats my point..you can only seem to order for one SHOW at a time now.. I want tickets for cardiff, mk and lfcc. On the old shop, I could add ALL tickets into ONE order and pay one fee..under this new system, it looks like I now have to book THREE seperate orders, and pay three seperate charges, thereby paying an EXTRA £5 for the process..a longer process and a more expensive one. Unless im missing some way to merge them all together? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 15, 2015 Share Posted March 15, 2015 Thats my point..you can only seem to order for one SHOW at a time now.. I want tickets for cardiff, mk and lfcc. On the old shop, I could add ALL tickets into ONE order and pay one fee..under this new system, it looks like I now have to book THREE seperate orders, and pay three seperate charges, thereby paying an EXTRA £5 for the process..a longer process and a more expensive one. Unless im missing some way to merge them all together? Sorry, I misunderstood. I thought you wanted to add more tickets to the order like it was possible with the system used for the first DSTL. At the moment all shows are split, so three orders would be needed. I've asked if there's a possible way to merge this somehow and it's being followed up with Eventbrite. For now unfortunately merging is not possible. Link to comment Share on other sites More sharing options...
pjr Posted March 16, 2015 Share Posted March 16, 2015 I am trying to purchase tickets for me and my 5 yr old daughter to attend on Saturday and the Event Brite website is showing that child tickets for saturday are sold out? All other ticket options for all other days are accessible apart from Children on the Saturday? Can someone please contact eventbrite and resolve this as I dont really want to have to queue on the day with an over excited 5 year old! :-) Thanks Paul Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 16, 2015 Share Posted March 16, 2015 The store level is monitored by our office. I let them know. Link to comment Share on other sites More sharing options...
pjr Posted March 16, 2015 Share Posted March 16, 2015 Thanks - I'll keep my eyes peeled! Link to comment Share on other sites More sharing options...
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