minervamoon Posted August 25, 2014 Share Posted August 25, 2014 I realize this is the general forum, but I have emailed Showmasters twice and called three times over the course of a week; no one ever responds or picks up and I'm getting quite frustrated. I'm a UK resident who hasn't received the ticket I prepurchased. My friend who lives in Malta received hers a week ago, so I am assuming they have been sent. I don't know what to do because there hadn't seemed to be an option to collect tickets at the venue, so I don't know if I would be able to get in if I just showed my ID and confirmation number. Does anyone have any information? Link to comment Share on other sites More sharing options...
Xionic Posted August 25, 2014 Share Posted August 25, 2014 Just take a copy of your confirmation E-Mail and some ID with you to the Venue and they'll sort it. theres still time yet though. Link to comment Share on other sites More sharing options...
Knitty Fred Posted August 25, 2014 Share Posted August 25, 2014 SM staff (I don't think there's actually that many but that's a wild guess) will have been up in Glasgow for a lot of this week as there's been an event running up there and they'll have need to be there for set-up which can take several days before the event and will be travelling back down. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 25, 2014 Share Posted August 25, 2014 SM staff (I don't think there's actually that many but that's a wild guess) will have been up in Glasgow for a lot of this week as there's been an event running up there and they'll have need to be there for set-up which can take several days before the event and will be travelling back down. Everyone being able to look up orders was in Glasgow, yes. Normally the procedure is as explained above, print your email and that will work. I'll get this confirmed as soon as I can. Things for Sheffield were being run a little diferently with ticket mailings, entry tickets were being sent directly from Sheffield Arena. Link to comment Share on other sites More sharing options...
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