Can someone please reply to my email?

[rich835]

I sent the following email in over 3 weeks ago, and have had no reply. Please can this be investigated?

 

I attended the London Film and Comic Con last weekend.
I purchased in advance, 2 tickets for the "Audience with Stan Lee" talk on the Sunday (2 tickets at £25 each).

On the Sunday, there was a lot of confusion as I'm sure you're aware. I was told by a Crew member than Stan Lee would not be signing further autographs due to tiredness, and that the "Audience with Stan Lee" talk was cancelled.

At that point, I left the building and spent the rest of the day in the other building.
I found out later in the day from another attendee that the talk did actually take place. I'm obviously disappointed that my son and I missed the talk.

As it was not my fault that I missed the talk, but was due to incorrect information being given to me by a Crew member, I feel that I should be entitled to a refund of these tickets. I still have the unused tickets in my possession and can return them to you if necessary.
I look forward to your reply.

[Queen_Sindel]

which email address did you send your message to? the store is still working on getting back on track with messages.

[rich835]

I sent it to info@showmastersonline.com and also to shop@showmastersevents.com