a2k Posted July 18, 2014 Share Posted July 18, 2014 What are the showmasters terms for replying to an official complaint? How long do we wait for responses? Will all emails etc be replied to? Not want this thread deleted as it is something we should all know so we can have estimations of service. So please don't all use this for any complaints or attacks etc. Just want the facts. Link to comment Share on other sites More sharing options...
Avengers7 Posted July 18, 2014 Share Posted July 18, 2014 Not sure. I sent a message last Sunday but haven't had a reply. I think the official advice is within the next three weeks. Link to comment Share on other sites More sharing options...
PhantomMajor Posted July 18, 2014 Share Posted July 18, 2014 All I can say is that the emails I sent before the show were answered quickly. They will probably have several hundred complaints to deal with after this show possibly thousands so you might be waiting for a while. You could try to get in touch with the Citizens Advice or the Trading Standards Agency if you feel you are not getting the service you feel you deserve. Link to comment Share on other sites More sharing options...
a2k Posted July 18, 2014 Author Share Posted July 18, 2014 It's only been a few days but I was just seeing if there was any real info out there as to what to expect Link to comment Share on other sites More sharing options...
MissShell Posted July 18, 2014 Share Posted July 18, 2014 Usually as a rule of thumb in any business that I've worked in, an official written complaint has to be acknowledged within 14 days, and an attempt To remedy the problem within 6 weeks Link to comment Share on other sites More sharing options...
nicky Posted July 19, 2014 Share Posted July 19, 2014 2 Link to comment Share on other sites More sharing options...
ericsdonor Posted July 19, 2014 Share Posted July 19, 2014 Can anyone give me the email address to send my complaint through to please? Thanks 😃 Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted July 19, 2014 Showmasters Admin Share Posted July 19, 2014 There is a showmasters statement thread lets keep this in there we do not need multiple threads everywhere do we ? People want us to respond to all there points we are working on this as we speak but can we remained you no one crew member was in every location of all the halls on each day, so we are talking to all heads of crew to get the facts together so we can respond to you all , this dose take time its not a case of one person responding so give us the time to respond thank you. We are not going anywhere and we will respond just be give us the time to do what we need to do and then we will come back to you all. Thank you for your understanding Showmasters 1 Link to comment Share on other sites More sharing options...
Recommended Posts