DarkElfUK Posted March 8, 2014 Share Posted March 8, 2014 Hi, Just a quick question, probably with a quick answer. I put in an order for tickets 14/01/2014, order confirmed...but have had heard nothing since. I've sent two emails to the info@collectormania.com address, but have not heard anything back and that's been at least three weeks now. Basically when should I expect to receive my tickets, I know the event is a while away, but I just want to make sure they've not gone missing. Thanks for any replies. Link to comment Share on other sites More sharing options...
Zahariel Posted March 8, 2014 Share Posted March 8, 2014 They send tickets out in batches - It should say on your account order page if it's been sent. I wouldn't worry, they send them by recorded delivery so unless its about 10 days after it says it's been sent and you don't have anything, that'll be the time to drop them a line as until that point there is no way to know when it will ship. Link to comment Share on other sites More sharing options...
angelbacchae Posted March 8, 2014 Share Posted March 8, 2014 I printed out the pdf-file that I found attached to my order. It says dispatch date 10/02/2014, but I haven't received them. I went to the post office today and asked if they knew anything, but no. I guess I'll have to contact SM next week, sending tickets shouldn't take a month.. Link to comment Share on other sites More sharing options...
adriangill Posted March 8, 2014 Share Posted March 8, 2014 Tickets can be sent at any point including the week leading up to the event. While they can be sent out early if possible the online shop states that tickets are normally sent out a week before the event. Link to comment Share on other sites More sharing options...
dreampixie Posted March 8, 2014 Share Posted March 8, 2014 (edited) I have also emailed about a tracking number for my tickets last month but had absolutely no reply! I had a 'need to be signed for' card through the same day my friend got hers but by the time I managed to get to the post office they couldn't find the letter! I just want the tracking number so I can look into this myself Edited March 8, 2014 by dreampixie Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 8, 2014 Share Posted March 8, 2014 Can you both please e-mail the address in my profile? It seems the Hotmail issue is still at large if you have sent e-mails from the addresses you registered on the forum with. Link to comment Share on other sites More sharing options...
DarkElfUK Posted March 20, 2014 Author Share Posted March 20, 2014 Did you get my message at all? I sent it last week, still waiting on an update. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 20, 2014 Share Posted March 20, 2014 Yes, I got it Thursday. Sorry. I had hand surgery and didn't confirm, writing is still a bit hard. The ticket store went through an update through the last couple of days. Now that this is fixed they should start to reply to messages. Link to comment Share on other sites More sharing options...
DarkElfUK Posted March 21, 2014 Author Share Posted March 21, 2014 Oh okay, no worries. Just wanted to check you got it okay. Hope your hand is recovering well. Shall I send them another message instead? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 21, 2014 Share Posted March 21, 2014 If you want you can try. But it's unlikely it gets through due to the Hotmail bug. Link to comment Share on other sites More sharing options...
jonathan Posted March 21, 2014 Share Posted March 21, 2014 Will they ever endeavour to solve and cure this Hotmail bug do you know Queen_Sindel lol? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 21, 2014 Share Posted March 21, 2014 We've been trying some strategies which we thought had helped as the bug wasn't showing up for a while. Even the forum Hotmail issue seemed to have come clean as registrations were working fine for a while. But you know how pesky bugs can be. Always coming back when you think you killed them all. Link to comment Share on other sites More sharing options...
DarkElfUK Posted March 28, 2014 Author Share Posted March 28, 2014 Thanks again for your assistance. What's the best way for me to check the status of my order? I don't want my tickets to have been lost in the post or to get two weeks before the event and find there to be some issue with my order. Is there an alternate email address or point of contact to the store? Or am I worrying over nothing? Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 28, 2014 Share Posted March 28, 2014 Do you know how to look up your order status in the store? That's the only other way. There's no second E-Mail Adresse. I'll try and Pike Mara Again. Link to comment Share on other sites More sharing options...
MsDeathstar Posted April 25, 2014 Share Posted April 25, 2014 I ordered my tickets in January and had heard nothing contacted them 2 days ago and they are resending Link to comment Share on other sites More sharing options...
LadyDeTemps Posted April 25, 2014 Share Posted April 25, 2014 What is the best email to use when ordering tickets then? (I'm guessing anyone but hotmail) Link to comment Share on other sites More sharing options...
Diabolik Posted April 25, 2014 Share Posted April 25, 2014 Hi, out of curiosity I checked the order status of my tickets and these are marked as dispatched 10/2/14 (I don't have them)-so have thy gone out already to me? I was always under the impression you get them just before the show? Any help you can give would be gratefully appreciated! Link to comment Share on other sites More sharing options...
Moderators etmuse Posted April 25, 2014 Moderators Share Posted April 25, 2014 They can be dispatched at any time after ordering right up to the event. If they are marked as dispatched on that date and haven't arrived then please drop an email on the address mentioned above with your order number and details and it can be checked into. Link to comment Share on other sites More sharing options...
angelbacchae Posted April 25, 2014 Share Posted April 25, 2014 Hi, out of curiosity I checked the order status of my tickets and these are marked as dispatched 10/2/14 (I don't have them)-so have thy gone out already to me? I was always under the impression you get them just before the show? Any help you can give would be gratefully appreciated! Interesting.. my order was also dispatched on the same day, but it never arrived. I'm getting replacement tickets after contacting the store. Link to comment Share on other sites More sharing options...
Diabolik Posted April 25, 2014 Share Posted April 25, 2014 Thanks for your responses guys, I''l drop them a line! Link to comment Share on other sites More sharing options...
Wolverneil Posted April 25, 2014 Share Posted April 25, 2014 For all my tickets I didn't register so don't know status of orders. I ordered a double shoot of bulk and skull ages ago but had nothing through. Same with David yost. Anyone get tickets for these guys yet? Link to comment Share on other sites More sharing options...
mflowers Posted April 25, 2014 Share Posted April 25, 2014 The PDF file in your account says the dispatch date (mine says my tickets will be dispatched early may) so if its any help for anyone make sure to check. Although not sure for anyone whose tickets didnt arrive Link to comment Share on other sites More sharing options...
Wolverneil Posted April 25, 2014 Share Posted April 25, 2014 What section of account? I can't find it though as I said I didn't register when I bought the tickets Link to comment Share on other sites More sharing options...
Recommended Posts