Vodkatini Posted March 31, 2013 Share Posted March 31, 2013 I have to say that it is very frustrating about the amount of time it is taking to get our money back. I have sent two emails, had no replies and made one phone call. I am waiting on the money so I can use it to pay for something else that will be happening the same weekend that LOT2 was going to happen, which is only 5 weeks away. I paid with my credit card, so why is it taking so long ?? Refunds don't usually take this long !!! Link to comment Share on other sites More sharing options...
Vodkatini Posted March 31, 2013 Share Posted March 31, 2013 Hello Any indication as to when the refunds will be processed? I will enquire but it's an ongoing process and is dependant on a few factors including how many there are to process so potentially can take a few weeks. Why will it take a few weeks? Surely you have the money set aside already to cover this? It is nothing to do with money. As mentioned all orders are processed by one person. This is done in her spare time as she has a full time job. The more there are to process the longer it will take. Sorry but patience will be required for this. Link to comment Share on other sites More sharing options...
Vodkatini Posted March 31, 2013 Share Posted March 31, 2013 I have to say that it is very frustrating about the amount of time it is taking to get our money back. I have sent two emails, had no replies and made one phone call. I am waiting on the money so I can use it to pay for something else that will be happening the same weekend that LOT2 was going to happen, which is only 5 weeks away. I paid with my credit card, so why is it taking so long ?? Refunds don't usually take this long !!! It has been 12 days since the formal cancellation. How much longer have we got to wait. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted April 1, 2013 Moderators Share Posted April 1, 2013 As has been said already, each and every refund has to be processed manually, one by one, by the person who runs the online shop, who does this in the evenings after she gets home from a full time job. That takes time. Also remember that the last several days have been bank holidays, so if your refund was processed on the shop end even on Thursday, the likelihood is that your bank or credit card company wouldn't have processed it yet. Link to comment Share on other sites More sharing options...
Vodkatini Posted April 4, 2013 Share Posted April 4, 2013 Has any one waiting for a refund heard anything yet ? Link to comment Share on other sites More sharing options...
egjohnston Posted April 4, 2013 Share Posted April 4, 2013 Has any one waiting for a refund heard anything yet ? Mine hit my credit card yesterday so they are being done. Link to comment Share on other sites More sharing options...
Vodkatini Posted April 4, 2013 Share Posted April 4, 2013 (edited) Has any one waiting for a refund heard anything yet ? Mine hit my credit card yesterday so they are being done. Thanks for that. At least we know something is being done. I have just checked my credit card and they money has gone back on. Edited April 4, 2013 by Vodkatini Link to comment Share on other sites More sharing options...
bandcat Posted April 5, 2013 Share Posted April 5, 2013 (edited) I see several have had their refunds so hopefully I get confirmations of my 2 golds being transferred soon I'm after this because if by some chance I don't get a reg letter I have no proof of tickets for the event I'm transferring to so the confirmation woudl be useful Edited April 5, 2013 by bandcat Link to comment Share on other sites More sharing options...
Hera Posted April 24, 2013 Share Posted April 24, 2013 Sorry to hear you had such venue problems guys, I really enjoyed LoT and look forward to Lot2 when ever it becomes available. I second that, LoT was amazing and no doubt that whenever LoT2 comes to pass, it'll be just as great. I've come to trust SM on that, so no worries, I'll be there Link to comment Share on other sites More sharing options...
SueLight Posted October 2, 2013 Share Posted October 2, 2013 I was wondering when another lords of time convention will come cause my daughter would love to go it she loved the first one and I hope there is one for the future Link to comment Share on other sites More sharing options...
Moderators DavidB Posted October 2, 2013 Moderators Share Posted October 2, 2013 There is no information at this time sorry. Link to comment Share on other sites More sharing options...
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