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some more thoughts from Jason after some rest :-)


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Glad forbidden planet were there doing demo games of star trek Catan and also spent a lot of time socialising with like minded folks.

 

 

Where was this elusive Forbidden Planet stall? I actually went looking for it and still couldn't find it!

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Hi all   I just wanted to come on here as me with my personal thoughts.   I see there are people who had odd issues over the weekend and we have taken this on board and will review this and make c

The positivity certainly outweighed the negativity of the event. :-)

I always thought of Watchdog, Trading Standards etc as 'last resort' type approaches, after contacting the businesses themselves first and going through the right customer service channels and seeing

As a lifelong Trekkie who was unable to attend this event mainly due to financial reasons &also travelling to London. (It would have cost me more in tickets & accommodation than I could have spent in decent tickets). I still feel I have missed out on a very special experience. I have read all the comments (good & bad) in various forums & I still wish I could have gone to this event. The report on Watchdog was very short & nothing much for anyone to get really upset over I wouldn't have thought. If there is ever another event like this I for one would like to attend it if I could, but I would prefer to spend any money I had on tickets & at the event rather than a load on travel & accommodation. If they ever do a similar event in the north of England anytime (eg Manchester). I would most certainly try & attend.

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I think a lot of the negative feedback could've been easily avoided by SM if they posted a clear complaints procedure for anyone that was unhappy. I think a lot of people became more annoyed that their complaints weren't being taken seriously. And even worse, they were being attacked for it.

 

I for one enjoyed a lot of the weekend and the negatives were only small things, but the reasction to those negatives made me more frustrated than the event ever could.

 

I am annoyed about wasting £80 on party tickets for two people. I would like to follow a clear complaints procedure in order to claim my money back but no one seems willing to take responsibility.

 

I for one did not make a complaint to Watchdog but that's because I live in hope that this can be resolved by SM themselves.

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I wasn't at DSTL , but have been following the goings on.

 

One of the things I've noticed predominantly being posted by people new to the events ( Welcome by the way ) is comments about the pricing of food /drink inside the venue.

 

This is well outwith SM's control, as if you've been to venues for any other reason, you should well be aware that the markup on food / drink inside a venue is insane.

 

I've often considered the Excel Centre to be really bad with prices for soft drinks etc.

 

So by all means comment about the prices for food / drink, but please understand SM can do nothing about this area. It's the same at other such events I've been to.

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I had a great time Jason.

Mistakes were made at times, but to organise such a large event in uk was amazing.Unless you do it yourself you dont understand just how difficult it is with 'red tape' and health and safety getting in your way often quite unnecessarily.

Please just go ahead with planning another one. 'a good man learns from his mistakes but isnt defeated by them.'

two guys were very helpful to me during the event that I would like to thank,red shirt Kevin and Valdie who never seemed to be still for a moment.

The guests were great.So pleasant when many must have been suffering jet lag.

What was really a thrill was to see so many attendees wearing uniforms-like the great days of trek, so that you to everyone who made it a great weekend for me

live long and prosper

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Honestly, I hope the organisers don't feel disheartened by the negative comments. What they managed to achieve, in getting 40 actors from the Star Trek universe in one place and manage the photos and autos etc is simply massive. I hope they have the courage to do it again.

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As a lifelong Trekkie who was unable to attend this event mainly due to financial reasons &also travelling to London. (It would have cost me more in tickets & accommodation than I could have spent in decent tickets). I still feel I have missed out on a very special experience. I have read all the comments (good & bad) in various forums & I still wish I could have gone to this event. If there is ever another event like this I for one would like to attend it if I could, but I would prefer to spend any money I had on tickets & at the event rather than a load on travel & accommodation. If they ever do a similar event in the north of England anytime (eg Manchester). I would most certainly try & attend.

 

I used to live in Manchster so I know exactly how you feel. For exatcly the same reason I missed out on the previous one. I thunk it was in 2007..

I think a lot of the negative feedback could've been easily avoided by SM if they posted a clear complaints procedure for anyone that was unhappy. I think a lot of people became more annoyed that their complaints weren't being taken seriously. And even worse, they were being attacked for it.

 

I for one enjoyed a lot of the weekend and the negatives were only small things, but the reasction to those negatives made me more frustrated than the event ever could.

 

I am annoyed about wasting £80 on party tickets for two people. I would like to follow a clear complaints procedure in order to claim my money back but no one seems willing to take responsibility.

 

I for one did not make a complaint to Watchdog but that's because I live in hope that this can be resolved by SM themselves.

 

you are annoyed. I bought gold pass and got six autographs I didn`t want got ticket to the party I didn`t want to go to. That`s 6x15+25=115 but do I complain about it. NO!!!

 

SO PLEASE EVERYONE JUST ENYOY WHAT YOU HAD AND DON`T COME NEXT TIME. WE WON`T MISS YOU i PROMISE.

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I had been chatting to my dad about going to this con, he loves ST, but he was put off because of it being the first one. After reading the comments posted (yes the bad AND the good) I concluded it was a good idea NOT to go. I have been to different 'runners' of conventions and know what it is like to have a convention ruined by rude people, mislabeleed and inccorect singing etc.

 

My dad came to me and asked if I'd seen the Watchdog report. After watching it, I agree with what I've read and seen. You can't please all the people all of the time, but there were genuine complaints from people that weren't brought up, like not getting what they had paid for- "Pre signed auto from a guest in attendence" and the most comments I noticed where that they got a pic signed by Ethan Phillips "Neelix." At the EMS convention, he signed a LARGE box of autos, and talked about how he wasn't able to attend. Seems a bit rank to me.

 

That being said, first time the convention has been run, but it has been run by people who know what they are doing. However I don't think he (or I after Chevvy) will be attending any more cons after the way they have been seen to deal with their after care of customers.

 

(My own two cents.) xx

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The problem is though, whilst Watchdog does indeed get the balance wrong sometimes in its stories, many people still use it as a viable platform for complaining about a particular company. Therefore, someone must've felt strongly enough about this particular convention to complain to Watchdog and that's the issue I think which is being ignored.

You can't please everyone all of the time, but it's through mistakes which we can learn to improve things in the future. This, I think, was a bit of a mistake from SM and other parties to allow things to reach this point where people felt that the only realistic way to air their complaints was through a national TV programme. If you nip it in the bud before they take it to this level, then you can avoid this ever happening should there be another DST event next year.

From what I gather from reading it seemed a largely positive event through feedback which is kudos in the short term but means diddly-squat in the long term. Yes I believe a mistake happened here and I believe the only way SM can progress is not to hide behind a wall of positivity but to pro-actively deal with those who have issues with the show in question.

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The problem is though, whilst Watchdog does indeed get the balance wrong sometimes in its stories, many people still use it as a viable platform for complaining about a particular company. Therefore, someone must've felt strongly enough about this particular convention to complain to Watchdog and that's the issue I think which is being ignored.

You can't please everyone all of the time, but it's through mistakes which we can learn to improve things in the future. This, I think, was a bit of a mistake from SM and other parties to allow things to reach this point where people felt that the only realistic way to air their complaints was through a national TV programme. If you nip it in the bud before they take it to this level, then you can avoid this ever happening should there be another DST event next year.

From what I gather from reading it seemed a largely positive event through feedback which is kudos in the short term but means diddly-squat in the long term. Yes I believe a mistake happened here and I believe the only way SM can progress is not to hide behind a wall of positivity but to pro-actively deal with those who have issues with the show in question.

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It's not even been a week since the event finished, with 2 organisations involved it probably takes time for them to meet and come up with strategies and systems for dealing with complaints of this kind together, as well as strategies for going forward in the future. Jason has been on and posted 3 separate feedback posts and it's clear he has read the feedback, both positive and negative, so I'm not sure how anyone's being ignored. Specific individual complaints really should be sent by email to Showmasters and Media 10, those will almost certainly not be responded to on a public forum. Jason has said they'll be looking to make improvements in the future, but that's probably as specific as he can get until he and Media 10 have gone through all the post-event feedback together.

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Agreed but Jason has already posted that he recognises that many things didn't go right at the show and has made clear he will make efforts to make sure these things don't go wrong again if there are to be more shows like this in the future.

 

I have to say I'm not entirely convinced that all people complaining about this event are doing so because they attended the show in good faith and were left genuinely dissapointed. I was looking on the Facebook group that has been set up by unhappy attendees after the show and even one of their members voiced concerns about some of their members using their group as a means of persuing personal grudges rather than because they were genuinley unhappy about the show.

 

I'm not saying for a second that there aren't people who have genuine reasons to be unhappy about one or more aspects of the event and of course those people have a right to complain but I think there are some out there who were looking for any excuse to bring something like Watchdog into proceedings for reasons other than issues with the show itself.

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I always thought of Watchdog, Trading Standards etc as 'last resort' type approaches, after contacting the businesses themselves first and going through the right customer service channels and seeing if anything can be resolved through those first.

 

I do believe they are good avenues for complaints procedures but I must admit I was personally surprised that they were approached so quickly.

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Jason

 

Thanks for the best time...it was as big as the Universe, and we enjoyed it all the more for that !!

 

Point One:

Imagine life without Showmasters peeps.....you can't? Neither can I !

 

Point Two:

To all the moaners and groaners.......Nothing goes 100% right all the time. That's life, deal with it.

 

Point Three

I have my quibbles (like a tribble but tetchy), main one being

the enthusiastic little man in the 2nd Row in a Next Gen uniform

who insisted holding his ipad up above his head for the whole of

the 5 Captains Talk, thus preventing the people in the rows behind him

getting decent photos. But hey, he was having a great time

bless his tiny, shiny Starfleet boots, and Showmasters aren't responsible for

individuals not being caring and sharing (although I was toying with the

idea of letting Too Tall loose on him, dressed as a Gorn:-)

 

Point Four

I was on the bridge....with Kirk!! I still don't believe it....I was on the bridge....with Kirk!!

 

Point Five:

Would I do it all over again? You betcha! if only to talk to the lovely Canadian lady

again that I met in Patrick's talk queue. As Bones would say ; "Oh Joy"!

 

Kirk out

Edited by KirkEnterprise
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Hi

 

I agree, nothing goes 100% of the time, but we have a right to complain, just as you have a right to enjoy the show, and expecting us to 'deal with it' is burying your head in the sand, something which SM haven't done which I fully welcome. Having now read Jason's statement, I retract my comments and laud him for taking the negatives on board. I apologise for not fully reading what he stated earlier.

 

 

Thanks.

Edited by busterkincaid
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Hi

 

I agree, nothing goes 100% of the time, but we have a right to complain, just as you have a right to enjoy the show, and expecting us to 'deal with it' is burying your head in the sand, something which SM haven't done which I fully welcome. Having now read Jason's statement, I retract my comments and laud him for taking the negatives on board. I apologise for not fully reading what he stated earlier.

 

 

Thanks.

Point taken.....Amen to that, and ....So say we all (OK, wrong franchise) :-) Edited by KirkEnterprise
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I always thought of Watchdog, Trading Standards etc as 'last resort' type approaches, after contacting the businesses themselves first and going through the right customer service channels and seeing if anything can be resolved through those first.

 

I do believe they are good avenues for complaints procedures but I must admit I was personally surprised that they were approached so quickly.

Presumably in part it's due to a perceived lack of response from SM.

 

Not necessarily - people find it too easy to make complaints these day with the advent of Facebook and email complaints etc. Often the people causing the most trouble and making the most noise are the ones with not much to complain about (I work in customer service, so I know exactly what it's like). There is a certain type of person these days that are active on the internet and Facebook, and like to stir up trouble, often even if they weren't even involved in the event or issue they are talking about. Then you get the people who if even one thing didn't go the way they expected/wanted, they will make it their mission to make as much noise and bring as many people on the bandwagon as possible. Then there's the people that hold a grudge against a company or person/people for something in the past and make it their goal to cause as much trouble as possible for them at every possible turn.

 

I'm not saying there aren't genuine issues here to be addressed, we all know there are, but there are also a great number of people who add to that weight just for the sake of trying cause problems. Also, people expecting an immediate response from an email right after an event of that size and then making a fuss because they didn't get it? What do they expect? The organisers were probably taking a well earned break for a day or 2 to let the dust settle, then have to wade through potentially stupid-amounts of emails.....

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Watchdog---some time ago I appeared on the show trying to get refunds for fans after a failed convention. When I heard the show were doing a section on DSTL so soon after the event I was very surprised. The was no time to do any research or investigation to check this wasn't maybe a complaint from a rival set-up, or unjustified complaints from a very small number of attendees.

How low Watchdog standards have fallen. I hope the organisers will demand a apology from Watchdog on air, for reporting something they had not had time to research properly before airing

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The item was quite carefully worded, if I remember rightly the presenter didn't make any direct accusations himself, it was more stating the unhappy fans perspective "They say that..." and then presenting the counterpoint from Media 10/Showmasters. Probably the worst they did was use amateur footage of the holding entry queue area when talking about tatty exhibits which gave the impression the actual daytime event was held in an abandoned empty warehouse. Using the amateur footage made the whole thing look a bit more seedy as well.

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