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If i remember correctly i read she received an email

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Hi is it possible to just order photoshoots without enterance tickets?

 

You need an entrance ticket to get into the photoshoot area. But if you're planning on getting the entrance ticket on the day, then yes, you can just order the photoshoot.

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My Matt Smith Photo Op got cancelled!!!! I am not happy! Cos the money is there to take!

 

how did you find out it was cancelled ?.

 

I was emailed.

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My Matt Smith Photo Op got cancelled!!!! I am not happy! Cos the money is there to take!

 

how did you find out it was cancelled ?.

 

I was emailed.

 

Hi

 

You will need to resubmit your order as the cc details were declined,

 

Mara

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My Matt Smith Photo Op got cancelled!!!! I am not happy! Cos the money is there to take!

 

how did you find out it was cancelled ?.

 

I was emailed.

 

Hi

 

You will need to resubmit your order as the cc details were declined,

 

Mara

 

I emailed my bank details again but realised that they may not see that for a while as dealing with lots of orders so resubmitted an order as a precaution.

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Just a question but I'm wanting a weekend ticket and I was wondering if it would still be £20 like on the online shop (which I know is now closed) or if I'd have to buy one for Sat and one for Sun (making it £24)

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I think it will be the same price as it was at the online shop

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My Red Dwarf shoot was cancelled. Plenty of money in the bank and card details checked and correct. Have reordered to prevent queuing on the day.

 

However I booked two matt smith shoots and an extra entrance ticket yesterday. If these also cancel for 'no reason' I now can't rebook in time.

 

Will there be someone I can talk to on the day about this (if it happens) to prevent joining a massive line as this would not be my error. Cheers

Edited by HughesA

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My Red Dwarf shoot was cancelled. Plenty of money in the bank and card details checked and correct. Have reordered to prevent queuing on the day.

 

However I booked two matt smith shoots and an extra entrance ticket yesterday. If these also cancel for 'no reason' I now can't rebook in time.

 

Will there be someone I can talk to on the day about this (if it happens) to prevent joining a massive line as this would not be my error. Cheers

 

This happened to me yesterday and I reordered. I find it weird because again, I had money in the bank plus my entry tickets order went through the day before with no problems! I will be really upset if it happens again as I will not be able to queue on Saturday as my son is autistic cannot queue for long. So praying it goes through ok, but seeing as they have not viewed it yet makes me nervous!

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A fair solution is that we take confirmation with us and approaching a member of staff should have our tickets provided with no need to queue.

 

I'm hoping that I will receive confirmation within a couple of days that the funds for my nephews ticket and photo shoots have been taken, plus my red dwarf shoot. If not SM need a contingency plan as I don't want to be turning up with no clue as to what's happening and massive queues.

 

Instant payments next time would be a plus to prevent this unnecessary worry.

 

Hope you and your son get your tickets too, have fun at the convention.x

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I have just checked the order I made yesterday lunchtime its showing up as paid. I assume anyone that made orders before me will have been processed now.

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What is the email address to use if you have missing tickets or ticket issues? x

Any ticket queries need to be sent to info@collectormania.com

 

Edit: I have just seen the post from Mara in the other thread saying use info@showmastersonline.com

 

Normally it is the other address but Mara may only have access to this one so use that instead.

Edited by 1of2

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