Avengers7 Posted September 20, 2012 Share Posted September 20, 2012 If I bought a Gold Pass, would I still have to send a photo in or are you using the wristbands? Will the passes be given out to people outside the main entrance like LFACC last year? Thanks. Link to comment Share on other sites More sharing options...
dwarfbabe Posted September 21, 2012 Share Posted September 21, 2012 I can't answer your second question but the answer to the first one is that you would need to send in a photo. Link to comment Share on other sites More sharing options...
Murph Posted September 21, 2012 Share Posted September 21, 2012 If its the same as LFCC this year, the desk was just inside the venue. Link to comment Share on other sites More sharing options...
Avengers7 Posted September 21, 2012 Author Share Posted September 21, 2012 If its the same as LFCC this year, the desk was just inside the venue. Yes thats right I was there. It took ages to get served with the wristband. Was hoping it would be quicker. Lat year at Earls Court, a member of staff came down the queue with the passes. Link to comment Share on other sites More sharing options...
Murph Posted September 21, 2012 Share Posted September 21, 2012 They had someone going along handing out the wristbands. Getting the packs was what took so long. Link to comment Share on other sites More sharing options...
Avengers7 Posted September 21, 2012 Author Share Posted September 21, 2012 I had to collect the wristband and packs from inside. No one gave me a wristband until I went inside. Link to comment Share on other sites More sharing options...
Murph Posted September 21, 2012 Share Posted September 21, 2012 Sorry I meant inside. I was about the 4th in the queue and they had someone asking if people wanted the wristband only and come back for the pack later. Link to comment Share on other sites More sharing options...
sabrinainthecity Posted September 21, 2012 Share Posted September 21, 2012 I can't answer your second question but the answer to the first one is that you would need to send in a photo. They told me nothing to me! need a picture I takes it to give on the spot? I do not understand! I was told just to prove my payment that's it! Link to comment Share on other sites More sharing options...
jak316 Posted September 22, 2012 Share Posted September 22, 2012 When I ordered my gold pass I sent my pic and autograph pack request in separate emails. Was that ok? Apart from my order confirmation I haven't heard anything so I can only assume it's ok. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 22, 2012 Share Posted September 22, 2012 I can't answer your second question but the answer to the first one is that you would need to send in a photo. They told me nothing to me! need a picture I takes it to give on the spot? I do not understand! I was told just to prove my payment that's it! That's all done by e-mail. You should have got instructions after your order. I will try to finc out from the office and get it confirmed if they need a picture. If they need it the picture needs to be send in advance. This has nothing to do with the general pick up procedure that we explained to you. Link to comment Share on other sites More sharing options...
jonathan Posted September 22, 2012 Share Posted September 22, 2012 (edited) There have been no e mails sent on this matter this time when purchasing gold passes at least not to me anyway. I have been trying to get clarification on this issue for the past month or so from Showmasters but have received no response at all. I gave up in the end and just e mailed a photo but have received no e mail acknowledgement of any kind like they normally do. I dont like the idea of sending photos off that dont get used I also dont like spending £175 on somethign and getting no after sales customer sevice which has waht has happened this time around from Showmasters. Also like others I do hope that the giving out of Gold Passes is so much more organised than it was at LFACC because that was quite frankly a shambles. Even without waiting for my autograph pack it still took 35 minutes for me to get the wristband which is really not good service in my opinion. I really hope this was just a one off bad day for Showmasters. Edited September 22, 2012 by jonathan 1 Link to comment Share on other sites More sharing options...
sabrinainthecity Posted September 22, 2012 Share Posted September 22, 2012 (edited) I have received me not no application for photo! We have a bring it with us it sticks to the bottom and then that's it! It is all ways too late to send it by postal way now... I have also try me to contact by email several times without result was already with my worries of before no responses! ....+ me too I forget to say that I wish as a pass option and I did it share email! because I do not want to have something that does not interest me! but I have received no responses! Edited September 22, 2012 by sabrinainthecity Link to comment Share on other sites More sharing options...
GalenMarek Posted September 22, 2012 Share Posted September 22, 2012 was just wondering when the gold passes are send out, as i still havent heard any more since i ordered them Link to comment Share on other sites More sharing options...
Murph Posted September 22, 2012 Share Posted September 22, 2012 They don't get sent out, you collect them on the day. Link to comment Share on other sites More sharing options...
GalenMarek Posted September 22, 2012 Share Posted September 22, 2012 coolies thnx Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 22, 2012 Share Posted September 22, 2012 I have asked SM to confirm, but have not heard back yet. Link to comment Share on other sites More sharing options...
Alric Posted September 24, 2012 Share Posted September 24, 2012 I do hope that it is not the wrist band again as they are NOT an improvement offer the old passes. 1 Link to comment Share on other sites More sharing options...
sabrinainthecity Posted September 24, 2012 Share Posted September 24, 2012 ??? !!! Link to comment Share on other sites More sharing options...
jonathan Posted September 25, 2012 Share Posted September 25, 2012 I do hope that it is not the wrist band again as they are NOT an improvement offer the old passes. Whatever it is, as long as its organised and efficient I'll be happy. Or am I asking too much?! lol Link to comment Share on other sites More sharing options...
Queen_Sindel Posted September 25, 2012 Share Posted September 25, 2012 I do not have an update, sorry. Link to comment Share on other sites More sharing options...
jak316 Posted September 25, 2012 Share Posted September 25, 2012 Hate to be a pain in asking but I guess maybe I'm not the only one in a similar situation. I've got printouts of my order saying it's been charged and dispatched, I've got a mini statement saying money has gone from my account, but I've got no emails from the company saying anything about my order. I sent separate emails requesting my autograph pack and sending a pic but no reply at all. Is that going to get me in on the day? To be honest I'm a little concerned. The faq in another thread said we would be emailed a ticket. Link to comment Share on other sites More sharing options...
jonathan Posted September 25, 2012 Share Posted September 25, 2012 You wont get e mailed a ticket. That e mail with your order confirmation is all you need to give in. Sadly all us gold pass purchasers seem to be in the same boat this time around. Theyve taken our money and we have confirmation of this. If they wouldnt let us in thered be a mass revolt! lol But it would be nice for SM to put our minds at rest. Theyve been very poor in responding to anything this time around which is unlike them. Link to comment Share on other sites More sharing options...
Murph Posted September 25, 2012 Share Posted September 25, 2012 You'll get your autograph pack and pass/wristband when you arrive on the day. Link to comment Share on other sites More sharing options...
Avengers7 Posted September 25, 2012 Author Share Posted September 25, 2012 Why are we having wristbands if the system is still asking for a photo? Link to comment Share on other sites More sharing options...
jonathan Posted September 25, 2012 Share Posted September 25, 2012 Why are we having wristbands if the system is still asking for a photo? We dont know if it will be wristbands or passes yet do we?! Link to comment Share on other sites More sharing options...
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