JeanT Posted July 2, 2012 Share Posted July 2, 2012 I'm really sorry - but when I booked my order (reference 11701 ) for 2 gold passes last night we were having all sorts of problems with our internet connection and I had to fill the form in a couple of times before we finally hit checkout and I noticed when I later viewed the order that I hadn't "put both ticket holder names below" as requested - i think with all the confusion i did it the first time and then forgot the second. I did go in and add them afterwards but now I can't see if that has been logged or not... . I did email 'info@showmasters' as soon as I realised but I've had no reply and now I'm starting to panic.... there's no phone number anywhere or I would have called. Please help and I'm sorry if this is not the way to notify about these things - I'm new to forums and still finding my way around so please forgive me. thanks (fingers crossed) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 2, 2012 Share Posted July 2, 2012 You need to e-mail info@collectormania.com please. Don't worry, the orders are processed manually. You're not the first one who does this by accident. No harm done at all. Link to comment Share on other sites More sharing options...
dwarfbabe Posted July 2, 2012 Share Posted July 2, 2012 It helps if you put the order number in the subject line. If not in the subject line it definitely needs to be included in the email itself so it can be matched up to the order. Link to comment Share on other sites More sharing options...
Daisy Duke Posted July 2, 2012 Share Posted July 2, 2012 I just managed to do this too! (Sorry *cringe*). I have emailed to clairfy names. Kind regards Daisy Link to comment Share on other sites More sharing options...
ElaineJ Posted July 2, 2012 Share Posted July 2, 2012 Thanks everyone - I'm the other ticket holder and JeanT will be SO relieved! I can't help wondering if maybe the names could be made a 'required field' to stop this happening - but then I'm sure you would have thought of that already, LOL, so maybe its not possible. Anyway- thanks for your help on both our behalves and a massive PHEW! from both of us! xx Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 2, 2012 Share Posted July 2, 2012 The mandatory field is being discussed, but the shop software is being iffy about it. If we figure out a way it will be added for sure. No need to apologize, things like that happen regularly. Link to comment Share on other sites More sharing options...
AdamsAdventures Posted July 3, 2012 Share Posted July 3, 2012 Will it posted on here is Gold Ticket sales begin to get low. I want to get one but with other events this month i will be getting it at the beginning of next month but i don't want to miss out. Thanks Link to comment Share on other sites More sharing options...
Moderators etmuse Posted July 3, 2012 Moderators Share Posted July 3, 2012 There are usually ticket warnings when any ticket type is getting low. Link to comment Share on other sites More sharing options...
AdamsAdventures Posted July 3, 2012 Share Posted July 3, 2012 There are usually ticket warnings when any ticket type is getting low. Thanks, i should be getting everything on 26 July now so fingers crossed. Link to comment Share on other sites More sharing options...
egjohnston Posted July 7, 2012 Share Posted July 7, 2012 I just managed to do this too! (Sorry *cringe*). I have emailed to clairfy names. Kind regards Daisy Well at least I know I wasn't the only one. I managed to to do it to on my order 11737 Emailed info@collectormania.com & info@showmastersonline.com Don't feel a much of an idiot now Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted August 1, 2012 Showmasters Admin Share Posted August 1, 2012 to all do not worry these things happen and you will get your tickets if we do not have something we need we will contact you , if you think you have missed something its great to drop us a line with the info you think we have lost. but remember if we do need anything more we will be in touch ok :-) see you there jason Link to comment Share on other sites More sharing options...
Recommended Posts