surfy_sah Posted June 7, 2012 Share Posted June 7, 2012 totally sucks met him way back when in 2004 at LFaCC the 1st I believe, need his squiggle on 2 more cast shots (ooops) and was gunna get a photo shoot ah well £60 saved hope he can come to another show soon :) surfy sah xx Link to comment Share on other sites More sharing options...
guardianz Posted June 8, 2012 Share Posted June 8, 2012 Should refunds have gone through by now? I'm still waiting on mine... me too x cant get another photoshoot til they refund me for frakes :-( Link to comment Share on other sites More sharing options...
Phil1701 Posted June 9, 2012 Share Posted June 9, 2012 This is a shame! Bring him to Star Trek London! Link to comment Share on other sites More sharing options...
admans2151 Posted June 11, 2012 Share Posted June 11, 2012 i emailed showmasters about refund and this is the email i got back Hi, I will be processing refunds once the orders for LFCC are complete, I cannot give a date at the present time. Hazel Link to comment Share on other sites More sharing options...
Kerryjim30 Posted June 15, 2012 Share Posted June 15, 2012 Hi. I am new to this forum and this will be the first time that I'm attending the LFACC. I have only just found out that Jonathan Frakes is no longer attending and I bought a ticket for a photoshoot with him. I don't think I've been reimbursed yet and had no email to say it had been cancelled so is possible to transfer my ticket money in exchange for a photoshoot with another guest? The letter that came with my ticket said that this was possible in the event that a guest cancelled. Obviously I am quite gutted that he's not coming and that I found out from my cousin instead of from the source of my purchase. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 15, 2012 Share Posted June 15, 2012 Hi. I am new to this forum and this will be the first time that I'm attending the LFACC. I have only just found out that Jonathan Frakes is no longer attending and I bought a ticket for a photoshoot with him. I don't think I've been reimbursed yet and had no email to say it had been cancelled so is possible to transfer my ticket money in exchange for a photoshoot with another guest? The letter that came with my ticket said that this was possible in the event that a guest cancelled. Obviously I am quite gutted that he's not coming and that I found out from my cousin instead of from the source of my purchase. I will admit that I have not seen the letter in a while, so I am not sure if the wording has changed. Tickets are normally not exchangeable. You will get a refund for your ticket which you can then use to buy a new ticket. E-mail updates are sent out to everyone on the forum mailing list, so now that you have signed up you should be getting e-mails. There isn't an e-mail for every announcement respectively cancellation though. Link to comment Share on other sites More sharing options...
adriangill Posted June 15, 2012 Share Posted June 15, 2012 I have just checked the letters that came with my LFCC photo shoot tickets (including my Frakes order). They are all worded exactly the same with regards to photo shoots and guest cancellations If for any reason we have to cancel the photo session due to guest cancellations a full refund will be offered for the photo ticket There is no mention of any exchange option. Link to comment Share on other sites More sharing options...
Kerryjim30 Posted June 15, 2012 Share Posted June 15, 2012 Thank you for your swift replies. i apologise for thinking there was an exchange option, must have read something wrong somewhere. Do you know if refunds have been sent out yet? It's a real shame he isn't coming now though I was really excited about meeting a big Star Trek actor. Will have to see who else I can stalk now :) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 15, 2012 Share Posted June 15, 2012 Sorry, the mods are not involved with refunds. Those are done by Hazel. admans 2151 posted a note from her a couple of posts above. Link to comment Share on other sites More sharing options...
elrond_peredhel Posted June 15, 2012 Share Posted June 15, 2012 (edited) By 'once orders are complete' do they mean once the shop has closed? :/ EDIT: looks like my refund just came through. thankee! Edited June 15, 2012 by WhovianRingerTrekkie Link to comment Share on other sites More sharing options...
Queen_Sindel Posted June 16, 2012 Share Posted June 16, 2012 By 'once orders are complete' do they mean once the shop has closed? :/ EDIT: looks like my refund just came through. thankee! Possibly. But if you just got your refund looks like she's doing some whenever she got a minute. Link to comment Share on other sites More sharing options...
PrincessDrusilla Posted June 16, 2012 Share Posted June 16, 2012 Mine just credited today too... :-) Link to comment Share on other sites More sharing options...
Grimjacq Posted June 16, 2012 Share Posted June 16, 2012 Got my refund too, thanks Hazel Link to comment Share on other sites More sharing options...
Starbug Posted June 26, 2012 Share Posted June 26, 2012 I still havnt recieved my payment is any one ele in the same boat Link to comment Share on other sites More sharing options...
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