MissPattinson007 Posted February 20, 2012 Share Posted February 20, 2012 Hi there I hoped ME would be able to help me and some of the other convention customers. Ive had so much difficulty with the hotel today to try and book the room i want for ET8. This morning I was still at the hotel and tryed to book an exec room with the hotel code they said it was fine and it went through etc, but then I head a lady behind the desk say to the lady serving me to not sell anymore? Then when I go home I phoned them to double check my reservation had gone through because I hadnt recieved an email to be told that I had a completley different room and that it would be £259 a night if I wanted an exec room wheras the other lady said it would be around £136-£140 as usual per night originally. I phoned reservations they said they didnt have anymore exec rooms to sell, when they did because other people managed to purhcase them.....Basically I spent over 3hours now on the phone trying to get the room I want at the right rate, have got there now eventually but still waiting for a manager to get back to me because I have complained. I just feel as if the hotel were unhelpful today even though all weekend i couldnt faulter them. They are charging people all sorts of different prices for the same room and its really unfair. It seems as if they dont want us to have these rooms for some reason and the staff are being very difficult on the phone. Wondered whether you could help please? Sarah.Taylor Link to comment Share on other sites More sharing options...
Myself205 Posted February 20, 2012 Share Posted February 20, 2012 can't manage to book anything online... Link to comment Share on other sites More sharing options...
Laika Posted February 20, 2012 Share Posted February 20, 2012 I think someone said the system was having problems earlier... Wouldnt surprise me if by now they had sold out. People book rooms even if they not buying a ticket yet, also will cancel it last minute and not even go to the con... The surrounding hotels will book up quick so worth looking now #justsaying Link to comment Share on other sites More sharing options...
Chantellios Posted February 20, 2012 Share Posted February 20, 2012 The Hilton is hosting both Autographica and Eternal Twilight 8 that weekend so the hotel is going to be busy busy busy :) Link to comment Share on other sites More sharing options...
Myself205 Posted February 20, 2012 Share Posted February 20, 2012 managed to book a room. Maybe their system is playing up Link to comment Share on other sites More sharing options...
Hilly Sparrow Posted February 20, 2012 Share Posted February 20, 2012 Just booked mine. Link to comment Share on other sites More sharing options...
elyonangel7 Posted February 20, 2012 Share Posted February 20, 2012 I've just booked our rooms through the website! Link to comment Share on other sites More sharing options...
Shinodas_bint Posted February 20, 2012 Share Posted February 20, 2012 They are holding both cons there...epic Link to comment Share on other sites More sharing options...
CharmedOne Posted February 20, 2012 Share Posted February 20, 2012 How is anyone booking rooms with the con rate? Is the old code still working for Oct? I just tried and it's not having it at all.... Link to comment Share on other sites More sharing options...
HPSauce89 Posted February 20, 2012 Share Posted February 20, 2012 I heard from someone that the hotel were reluctant to release executive rooms at the con rate due to the amount of convention goers that ended up in the exec lounge over the weekend, perhaps there have been some wires crossed between the staff members? Link to comment Share on other sites More sharing options...
jessicareed1990 Posted February 20, 2012 Share Posted February 20, 2012 How is anyone booking rooms with the con rate? Is the old code still working for Oct? I just tried and it's not having it at all.... Here is the new hotel code GETTW Link to comment Share on other sites More sharing options...
Hilly Sparrow Posted February 20, 2012 Share Posted February 20, 2012 How is anyone booking rooms with the con rate? Is the old code still working for Oct? I just tried and it's not having it at all.... I just booked few hours ago with the con rate & It worked Link to comment Share on other sites More sharing options...
jessicareed1990 Posted February 20, 2012 Share Posted February 20, 2012 How is anyone booking rooms with the con rate? Is the old code still working for Oct? I just tried and it's not having it at all.... I just booked few hours ago with the con rate & It worked It worked for me too Link to comment Share on other sites More sharing options...
Angelnet Posted February 20, 2012 Share Posted February 20, 2012 The Hilton website was very slow but I just booked two rooms at Con Rate. Had to go to the main Hilton website though. The quick link didn't work. Link to comment Share on other sites More sharing options...
tweety_be Posted February 21, 2012 Share Posted February 21, 2012 (edited) I can't book a normal (twin) room at the con rate. There are still rooms availalbe tho, because I can book a room at full rate. What's up with that? EDIT: just booked a normal twin room at con rate ! The website is really playing up tho... I wanted to book a room for Thursday as well, but apperantly there are no (twin) rooms available (not even at full rate). So not sure what I'm gonna do now. About the executive thing, I heard you won't be able to book an exec room at con rate anymore due to the problems they had with con goers disturbing the peace and quiet in the exec lounge, taking excessive advantage of the 'free' drinks and stuff like that. You can book an executive room, but only at full rate. At least that is what I have been told. I know people have booked an exec room for the next con, but at full rate. I would have liked an exec room tho, but I'm guessing this won't be an option this time... Edited February 21, 2012 by tweety_be Link to comment Share on other sites More sharing options...
SacredSilence Posted February 24, 2012 Share Posted February 24, 2012 I was also told that I wasn`t allowed to book a room for the con when I was checking out. They said I had to go home and ring reservations!! They REALLY do not like us at that hotel and they should be bloody happy that we bring so much money their way! Link to comment Share on other sites More sharing options...
naurarwen_fangorn Posted February 24, 2012 Share Posted February 24, 2012 I was also told that I wasn`t allowed to book a room for the con when I was checking out. They said I had to go home and ring reservations!! They REALLY do not like us at that hotel and they should be bloody happy that we bring so much money their way! I was told the reason you can't book through the hotel is cause they don't have the reservations bit on their computer system. You have to ring the actual number to get through to reservations or do it on the computer Link to comment Share on other sites More sharing options...
SacredSilence Posted February 24, 2012 Share Posted February 24, 2012 I was also told that I wasn`t allowed to book a room for the con when I was checking out. They said I had to go home and ring reservations!! They REALLY do not like us at that hotel and they should be bloody happy that we bring so much money their way! I was told the reason you can't book through the hotel is cause they don't have the reservations bit on their computer system. You have to ring the actual number to get through to reservations or do it on the computer But that can`t be right because they CAN book rooms for people when they want to? xox Link to comment Share on other sites More sharing options...
naurarwen_fangorn Posted February 25, 2012 Share Posted February 25, 2012 Not sure I think if your booking a normal room without a code you can do it at the hotel but like us who have the code you can't Link to comment Share on other sites More sharing options...
SacredSilence Posted February 25, 2012 Share Posted February 25, 2012 I didn`t get as far as saying I had a code, Was just told you`re not allowed to book a room at the desk xox Link to comment Share on other sites More sharing options...
celinelecocq Posted March 7, 2012 Share Posted March 7, 2012 some of my friends and I haven't achieved to book a room with the code... anf apparently we're not the only ones... Link to comment Share on other sites More sharing options...
Showmasters Admin Massive Events Posted March 7, 2012 Showmasters Admin Share Posted March 7, 2012 Hi everyone, Sorry about the issues with booking the hotel! :-( I have spoken to them this morning and all room types on all days should now be available to book again! However, room bookings are very high for the event so please do get in there and book as soon as you can as I know there is going to come a point where the rooms are simply sold out! Obviously being the last ET demand is high! I'll keep an eye on this thread so if anyone has any more problems please post on here and I'll try and get them sorted as soon as I can. Take care, Mark Link to comment Share on other sites More sharing options...
mexxme Posted March 7, 2012 Share Posted March 7, 2012 Hi everyone, Sorry about the issues with booking the hotel! :-( I have spoken to them this morning and all room types on all days should now be available to book again! However, room bookings are very high for the event so please do get in there and book as soon as you can as I know there is going to come a point where the rooms are simply sold out! Obviously being the last ET demand is high! I'll keep an eye on this thread so if anyone has any more problems please post on here and I'll try and get them sorted as soon as I can. Take care, Mark i managed to get a room two weeks ago through calling resevations but they said there was only twin delux rooms left at the con rate so i had to book that room, although its abit of a pain as i coming with my partner would have been nice to had a double room. i did call and see if i could change my room but the lady on the phone wasnt very helpful and was american so i couldnt understand her very well anyway!!! she thought i wanted to cancel my room so i quickly reasured her i wanted to keep my twin room just incase i lost my room full stop as she only had in her head about canceling my room raither then helping me with my reservation lol. do you know if the hotel and put the beds together or if they could change our room on the day as im to scared to call as they dont seem to understand my english to well. Link to comment Share on other sites More sharing options...
Madjuliette Posted March 7, 2012 Share Posted March 7, 2012 (edited) Have you tried booking a double through the ET8 website and using the code - you could then just cancel the twin room which can be done on the Hilton website as well :) Edited March 7, 2012 by Juliette Link to comment Share on other sites More sharing options...
mexxme Posted March 7, 2012 Share Posted March 7, 2012 Have you tried booking a double through the ET8 website and using the code - you could then just cancel the twin room Yeah when i tryed and entered the code it said nothing was available then over then a twin. think im might try again thank you. Link to comment Share on other sites More sharing options...
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