Jola Posted July 9, 2009 Share Posted July 9, 2009 Can you please ensure, that if you are in the need to email me with a query relating to the purchase of your tickets for this event, that you CLEARLY state in the email, or in the subject header the VENUE - Birmingham or London as this helps cut down my time in finding your order. Thanks! Order numbers as well would be *really* helpful Link to comment Share on other sites More sharing options...
loz007 Posted August 20, 2009 Share Posted August 20, 2009 hey jola, I sent an email abut 2-3 days ago asking when my tickets were going to arrive for the birmingham convention but I havn't recieved a reply. My order number is 5519. thanks lauren Link to comment Share on other sites More sharing options...
Queen_Sindel Posted August 20, 2009 Share Posted August 20, 2009 (edited) Jola is on holiday this week and doesn't have e-mail access. Please give it a few more days. Edited August 20, 2009 by Queen_Sindel Link to comment Share on other sites More sharing options...
loz007 Posted August 20, 2009 Share Posted August 20, 2009 thank you! Link to comment Share on other sites More sharing options...
CharmedOne Posted August 25, 2009 Share Posted August 25, 2009 Who do I need to contact about a problem with my account? (in that I think I have inadvertently registered twice with different usernames/passwords and I can't remember one of them (and stupidly deleted the email!) and only one of my purchases (for a past event) is showing up now) I wanted to check something as the money hasn't been taken from my CC yet and I was worried... Will Jola be able to sort that out for me when she's back, or is this someone else's jurisdiction? Thank you! Link to comment Share on other sites More sharing options...
Jola Posted August 25, 2009 Author Share Posted August 25, 2009 Unfortunately we don't have access to your usernames/passwords or accounts on the online shop. So if you've forgotten your log in information etc there's nothing we can do. I have processed all orders that were placed up to and including Sunday 23rd Aug, so if you've only just placed your order, then it may have only just been processed. Link to comment Share on other sites More sharing options...
Lisa090982 Posted August 25, 2009 Share Posted August 25, 2009 Thanks a lot Jola - that must mean mine and Beckis order must be on its way :) woohoo!! :) (And Gill and Marissa who I badgered into booking to come too hehe!!!) Link to comment Share on other sites More sharing options...
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