hobbitfanatic Posted October 12, 2007 Share Posted October 12, 2007 2 weeks ago I sent a email about my programme and the money still has not gone out of my account I included the order number and have heard nothing. I just thought you were busy because of the lockdown programmes but my money went out for that 8 days ago. What do I do now? Link to comment Share on other sites More sharing options...
Zarina Posted October 12, 2007 Share Posted October 12, 2007 (edited) Awww that sucks Hopefully they'll read this soon and can reply to you. I do believe that if you have a virtual order confirmation that is the guarentee for your booking, so you need not worry about that :) If they don't see this thread, you can perhaps try ringing them? Edited October 12, 2007 by Zarina Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 12, 2007 Share Posted October 12, 2007 2 weeks ago I sent a email about my programme and the money still has not gone out of my account I included the order number and have heard nothing. I just thought you were busy because of the lockdown programmes but my money went out for that 8 days ago. What do I do now? Did you get the initial confirmation e-mail when you placed your order for Eclipse? Normally Jola would e-mail you if there's a problem, but if there was a typo in the e-mail or something of course that wouldn't work. Link to comment Share on other sites More sharing options...
hobbitfanatic Posted October 12, 2007 Author Share Posted October 12, 2007 2 weeks ago I sent a email about my programme and the money still has not gone out of my account I included the order number and have heard nothing. I just thought you were busy because of the lockdown programmes but my money went out for that 8 days ago. What do I do now? Did you get the initial confirmation e-mail when you placed your order for Eclipse? Normally Jola would e-mail you if there's a problem, but if there was a typo in the e-mail or something of course that wouldn't work. I did recieve a email and I replied to that one leaving in the order number and other info but have heard nothing for nearly 2 weeks. I know they busy etc so wasn't going to make a big deal just my Lockdown money went out and the Eclipse has not. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted October 12, 2007 Share Posted October 12, 2007 If you got the first e-mail you should be okay. Sometimes there is a delay in taking the money from the account. But I am sure that Jola will reply to this thread here, she can confirm what's going on. Link to comment Share on other sites More sharing options...
Valentine Posted October 12, 2007 Share Posted October 12, 2007 Just so you know - Jola and most of the showmasters peep's are away at Autographica at the moment so please don't expect a response from them this weekend. I am sure that Jola will pick up on this on her return. Link to comment Share on other sites More sharing options...
Jola Posted October 15, 2007 Share Posted October 15, 2007 Did you email me at the shop on info@collectormania.com as I don't remember having any query like this? I am up to date on processing orders bar anything that was placed from Thursday of last week as I've been away working at Autographica. Best thing to do is email me at the above address, with your full details - name address and order number and I'll double check everything went through. I do have a couple of orders, where I have had to email out to people with a query, but have not had any response back - so yours could be one of those. Link to comment Share on other sites More sharing options...
hobbitlover Posted October 18, 2007 Share Posted October 18, 2007 have emailed again no reply as yet. Link to comment Share on other sites More sharing options...
Jola Posted October 18, 2007 Share Posted October 18, 2007 I make a point of responding to ALL queries sent to the info @ collectormania (dot) com address, if you haven't heard from me, it's because I probably haven't received your email. If you can let me know your FULL name and not your forum name, then I can double check any outstanding queries. Link to comment Share on other sites More sharing options...
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