First I would like to say thank you to Jason and the Showmasters crew for putting on such an amazing event over the weekend. Something that will stay long in the memory.
There were many positives from the event, but, in my opinion, there were also things which SM can learn from, from the experiences that people had.
E-Ticketing - this is a must. Sooner the better. I've been to cons in N.America and buying these tickets prior to the event makes it much less stressful for when you turn up on the day. Also, this allows entrance tickets to be bought up until opening time. When you get to the queue at the con, your e-ticket gets scanned, you get a coloured wrist band, dictated by the type of ticket you hold (1,2,3 or 4 day). When it's time to open the doors, everyone just walks in.
Entrance tickets - these should be limited to x amount per day. I would definitely stop pay on the day on Saturdays to avoid excessive queuing (and it could get worse if the event gets more popular).
The queues outside - these were highlighted within the forum days before the event so it would be easier for people to know where to go to when they arrived. I had no problem finding the gold pass queue.
Exclusive tickets for A class stars - great idea! Works in America. They have 'VIP tickets' for all major stars. The VIP e-ticket is bought prior to the event and includes 1 photo op (priority queue), 1 autograph (priority queue), guaranteed seat at the talk (if applicable) and getting into the con 1st for every day (sometimes prior to opening). This might make Gold passes redundant though as 'Gold' will not be priority at autograph and photo op queues.
AC - with the amount of people at the event, it was clear to me that the body heat in the arena was going to control temperature in the place. I didn't even feel the AC all weekend.
Silver tickets - should be scrapped. You either have Gold/VIP exclusive tickets, or general entrance tickets.
Autograph queues - VQ does work, but when you are handing out number 1,000 on Saturday at 11am is not right because you're getting people's hopes up for no reason. Again, this should limited to say 500 VQ tickets per star per day considering most if not all stars have 2 photo shoots and a possible talks to attend. Add in lunch etc and 1,000 isn't happening. If it exceeds, open the queue up, but limit it to 20 in a queue.
Barriers at Autograph queue - to limit the length of queues when obtaining autographs, have a barrier all the way across next to where the VQ numbers are to stop over crowding and having excessive queues. I believe SM will have more control on the length of the queue.
Photo op queues - Zig-Zag Barriers are required here because of the amount of people getting photo ops now. the photo ops ticket numbers are not being adhered to as much as they where a couple of years ago. Again, this would give SM more control by only letting in the people within the barriers with the correct op number.
Gold pass holders @ Photo ops - the queue needs to be marked clearly. Again, because of the amount of people around the area. This can be done by a separate barrier at the side where the few can queue.
These are only my opinions of what I think could work in the future. Feel free to discuss and for Showmasters to use at their next event.
I'm already looking forward to the LFCC Winter! Bring it on!!