Worst part of what was a fantastic day was the whole Diamond Pass experience, but it really sullied it for me. Paid early access, probably was one of the first 20-30 people who got in and was appalled by the organisation on an event that had literally just opened its doors.
I thought the best thing was to pick up virtual tickets first, then collect the diamond pass as that was already paid for and guaranteed.
So VQ tickets collected I hen started the arduous task of collecting my Diamond Pass, in which there were no signs explaing what was where. So naturally I asked for assistance and the first guy literally had no idea what was going on (he was even telling people to wait in the ticket sales queue to collect virtual tickets...which I thankfully corrected otherwise they would've wasted a lot of time in a queue which may have impacted their experience if they had a high VQ number). Failing that I asked a second guy who ushered me to a queue, which I queued up for for around 25 minutes only to find it was the wrong queue.
Fantastic, so asking a third person I then joined the diamond pass queue, which half way through was told that there was actually separate queues for Pele and other guests - some of which had already had a photo shoot start). After about 30+ minutes of queuing...I finally got my pass, but I was told to collect my special diamond pass photo when I got my autograph, but alas it was the wrong information again. Personally I would've loved to get the print signed, but yet again wrong information really sullied my overall experience.
First time getting a diamond pass and was really excited, but the overall experience really left a foul taste in my mouth. I mean it wasn't actually cheap (which I'm sure the guest was the reason for that) but it didn't make me feel special and the fact I had to queue in a disorganised queue to pick it up considering it was already paid for just seemed ludicrous.
Now I know it was busy, things can change mid event, but I was just flabbergasted that it was so poorly executed. Hopefully this doesn't sound like I'm moaning too much, but I just want to express my experience, so hopefully the feedback can be used to improve it next time.
Sending the passes out would've improved the experience immensely and would've meant I could've seen more of the con and spent more money at the stalls.
The thing that gets me is asking the crew for help and just not getting the correct information, which should be crucial otherwise there is no point in them being there.
A few extra crew would've really helped with distributing passes, if that's how you want to issue them.
Signs which clearly explain what queue is what would really go a long way too.
Final point just to add, is that there were plenty of fine crew who were extremely helpful and courteous throughout the event, especially in some of the intense situations they were thrown into, so I do truly thank them all for the hard work and stress they had to endure during the weekend. I couldn't do it, so thank you.
And thank you SM for organising yet again a great event, which for the most part I did enjoy. :)