I had a great day on Saturday but one thing really spoilt it.
I had a diamond pass for Tom Wilson and decided I wanted to buy another signature, but I didn't have any cash on me, so quite early in the morning I queued at the sales desk to buy an autograph voucher on my credit card.
There were 4 queues at the desk and they were all massive, I got in the queue and it hardly moved, I was still not at the front 90mins later and was about to miss my photoshoot with John Cleese so let the queue 90mins wasted and nothing to show for it.
There are a couple of reasons this happened, one there were lots of people in the queue that had never been to the event before and thought you had to buy vouchers even if you had cash, even when people were explaining to them they can queue upstairs and pay cash, they still didn't want to leave the queue as they thought it would be quicker to buy vouchers, there were SM crew walking the sales lines but they were not saying anything, they were just asking questions, if they had walked the lines telling people if they had cash they don't need vouchers the queue would have been a lot shorter.
Also when I last came in 2015, you could buy the autograph vouchers online and they were sent to you, why cant they still do this rather than making people queue up for over an hour just to buy one autograph?