I think that SM underestimated how popular Hayley would be. The poor girl must have been exhausted. She was jet lagged and she did apologise for that. I had a photoshoot with her on Saturday and she was lovely. We did autos Sunday morning and again talkative and when we warned her we had group photoshoots that day and wanted to do funny things she said that she was up for it and she was. Her talk was very good.
I look forward to seeing her again, hopefully in a less busy environment. I certainly wasn't disappointed. We need to remember that guests are human beings and not trained monkeys there to perform for us.