12 replies to this topic

[Myself205]

I'd like to know when we will get our refund please.
I've been extremely supportive of this event as I bought my ticket on the Sunday evening at ET6. I am really gutted the con has been cancelled (but thank you for bringing the guests to Milton Keynes).

I received your email regarding refund. I emailed Yvie as I didn't buy my pass via the website but at a con.
I haven't received a reply yet.

As you know a gold ticket is a lot of money and I will welcome it back es Collectormania is approaching etc.

Thank you

PS: difficult for me to phone as I am working

Edited by Myself205, 28 April 2012 - 06:30 PM.

[1of2]

I would suggest that you send another e-mail just in case the first one didn't make it. That does happen. It shouldn't in this technological world that we reside in but....

[naurarwen_fangorn]

What about for those of us who bought online? Still waiting on my refund too I bought my ticket last month

[Rhianydd]

The same Sam,  I would email the office

[naurarwen_fangorn]

Will do. I'll double check it now and maybe give it till Wednesday. If theres still nothing I'll email Yvie

[Myself205]

I still haven't heard anything even I emailed again.

Shwmasters posted this: "Please give us a couple of weeks to get this all done, but if you have not had the refund by then please do contact us by e-mail at info@collectormania.com.".

It's been more than 2 weeks and I will appreciate a reply to my email and a refund.

[Yvie]

Every one who bought a ticket for The Games will receive a refund, I don't need to be emailed with your details because everyone is in the same boat.  

If you bought your ticket at another show I'll need card details from you so I can send a refund, all other orders will be dealt with as soon as I get the nod from the bosses.

I'll be dealing with them as soon as I can, and unfortunately the extra emails just give me more work to do before I can actually start processing the refunds.

You'll receive an email from me when your refund has been sent.

Thanks

Edited by Yvie, 01 May 2012 - 06:18 PM.

[naurarwen_fangorn]

Thank you Yvie!

[Myself205]

Can Showmasters explain please why Yvie is not able to start the refund when you said it will be done in the next couple of weeks.

[showmasters]

All the refunds will be processed by Thursday 10th May. Please allow a couple of days after that for it to show on your account.

Thanks for your patience.

[naurarwen_fangorn]

Gah the C18 cut off date is getting closer and closer. Thinking I might just have to wait till the event to get my photo tickets etc

[Myself205]

I had no reply about which information were needed for the refund as I haven't bought my pass online.
It doesn't look like I had a refund.

[Yvie]

Refunds for everyone who ordered online have been processed this evening.

I'm about to delve through the shop emails looking for information from the last two that were bought at a previous show...