1237 replies to this topic

[Rhianydd]

Yes Tommy, and as you are aware, the show is not until October, and they also had CM18 very recently.

We also enquired again very recently.

We are doing our best, little digs like this do not help

[Queen_Sindel]

Once we get an update things are posted right away. We're not keeping information away from you guys on purpose.

Regarding the ticket swap, yes, we have asked and reminded. But no info so far. There's a couple of parties involved here including Media 10 and SeeTicket. So I am afraid some things do take a little more time than others.

[TommyT]

Rhianydd, on 14 June 2012 - 11:35 PM, said:

Yes Tommy, and as you are aware, the show is not until October, and they also had CM18 very recently.

I'm afraid the date of the show is irrelevant when this is information very much pertinent to people who have already bought tickets (and found the conditions changed) or are considering buying tickets. Am I going to buy a ticket when potentially £60-£90 of its value is unwanted by me? No. If I know that there is a potential approach to mitigate that, it's a different matter.

Rhianydd, on 14 June 2012 - 11:35 PM, said:

and they also had CM18 very recently.

I'm sorry, I long ago grew sceptical about the excuse that there has been another event, since it's trotted out so frequently, and with the number of events now on it can be used about three-quarters of the year. Yes, I appreciate that priorities change and evolve as the passage of events dictate, but I'm sure most of us have to deal with more than one thing at once at work. And sure, I appreciate that around a major show you may well have a couple of weeks when most other stuff takes a back seat. But this is the thick end of two months now.

Rhianydd, on 14 June 2012 - 11:35 PM, said:

We also enquired again very recently.

Queen_Sindel, on 15 June 2012 - 05:35 AM, said:

Regarding the ticket swap, yes, we have asked and reminded. But no info so far. There's a couple of parties involved here including Media 10 and SeeTicket. So I am afraid some things do take a little more time than others.

Thank you, this is new information. I'm sure that you will both agree that occasionally things do slip off the radar and get forgotten; it wasn't unreasonable to think this might be the case here. With so many things about this show being new and as yet undetermined and evolving and subject to queries that you as mods are kindly passing on our behalf to The Powers That Be, it wasn't inconceivable that this might have slipped through the cracks in the pavement. Thank you for in fact having kept it on the agenda and for having recently pursued it again.

Rhianydd, on 14 June 2012 - 11:35 PM, said:

We are doing our best, little digs like this do not help

Queen_Sindel, on 15 June 2012 - 05:35 AM, said:

Once we get an update things are posted right away. We're not keeping information away from you guys on purpose.

I never suggested that the mods were withholding information, nor in the least meant this as a dig at the mods; I'm sorry that you felt that way. I know that the mods passed on this enquiry weeks and weeks ago, and the business has not responded. No fault of the mods there. I still contend that seven and a half weeks is too long, but that's not your fault at all. I appreciate that this is not a single corporate entity involved, and that can complicate things, but in business that too is usually not an acceptable excuse. I spend most of my time working in operations where numerous different companies are working in one sort of conglomeration or another, and generally the onus is on us to work co-operatively and seamlessly to enhance the "customer experience". At the very least, having multiple bodies involved shouldn't unduly prolong the response to customer enquiries than if it were just a single body involved, certainly not by more than a few days. You as mods are doing a decent job - it's rather higher up the food chain that my beef lies. You may disagree as to whether said beef is justified, but I guess we're all entitled to have different opinions.

Edited by TommyT, 15 June 2012 - 06:40 AM.

[lelgetaloadofthisguy]

When will the timetable of guest talks be made available? How much do you estimate they will cost for the 'peripheral' crew

Edited by lelgetaloadofthisguy, 15 June 2012 - 10:53 AM.

[Queen_Sindel]

The talk times will be announced when we are a little closer to a complete guest list.

We don't have official price ranges for talks yet. At LFACC the costs start at 10 pounds. But as this show is the first of its kind I don't really want to compare to LFACC. Some talks will be free too.

[lelgetaloadofthisguy]

Queen_Sindel, on 15 June 2012 - 10:57 AM, said:

The talk times will be announced when we are a little closer to a complete guest list.

We don't have official price ranges for talks yet. At LFACC the costs start at 10 pounds. But as this show is the first of its kind I don't really want to compare to LFACC. Some talks will be free too.

ok thanks, do you think the talks will be spread evenly over the 3 days? I need to book my standard 1 day tickets now and i'm hoping to get some talks on the day

[Queen_Sindel]

It starts later on Friday. I'd personally expect a smaller number there. But Saturday and Sunday should pretty much even out.

[Holger]

Hi there,

did anybody know when it is able to book autographs?

Thx

[Queen_Sindel]

Holger, on 16 June 2012 - 12:25 PM, said:

Hi there,

did anybody know when it is able to book autographs?

Thx

You can not prepay or prebook autographs. You will have to pay for those on the day.

[Holger]

Ah, ok. So if I want to get another autograph from Patrick Stewart (one is already in my platinum pass) I have to book and pay on the day I want to get it.

[Queen_Sindel]

"Book" is the wrong word I'd say. The exact details have not been confirmed yet. But the show is going to be quite similar to the signing events. So what should happen is that you get in line and there's going to be a cash table where you can buy extra autographs.

[Holger]

OK, thank you for the answer!

[Spyddar]

Hello I have just been on the phone to Destination Star Trek with the phone number given in these message boards

I was told that the carer will get free entry to talks and the event, by the way of a Carer's wristband, but not to any extras (for example no autographs, no VIP meals (they can enter but not eat) etc)

The lady seemed to be very clear on this. I hope this is helpful for everyone who requires a carer (like me?!)

[Annick]

Queen_Sindel, on 16 June 2012 - 12:44 PM, said:

Holger, on 16 June 2012 - 12:25 PM, said:

Hi there,

did anybody know when it is able to book autographs?

Thx

You can not prepay or prebook autographs. You will have to pay for those on the day.

Maybe a strange question, but can autographes get sold out? We (boyrfiend and me) coming on the saturday, but the autographs sale starts already on friday..

[etmuse]

The virtual queue starts fresh each morning - numbers for Saturday's queue will not be given out on Friday (or Sunday's on Saturday). Autographs cannot 'sell out' per se, but obviously there's only so many hours in the day, so the busiest guests there is a chance they might not make it to those with the very highest queue numbers of the day.

Edited by etmuse, 17 June 2012 - 09:30 PM.

[Annick]

Aha, so the earlier you're there, the more chances you have.

[etmuse]

Annick, on 17 June 2012 - 09:32 PM, said:

Aha, so the earlier you're there, the more chances you have.

Yes, the earlier you can pick up your virtual queue tickets, the earlier your number will come up to join the actual queue. You can't miss your chance as you can join any time after your number is reached, but obviously if your number is too high there's a chance there won't be time to call it.

[the line must be drawn here]

Very much looking forward to this event.

Good luck showmasters

[qwerty]

Will there be special prices for children above the age of four or do they go as adults?

[Queen_Sindel]

There's been no other tickets announced than the ones available now. So they would go as adults.