66 replies to this topic

[Rachel92]

LilylovesEdwardCullen, on Oct 25 2010, 04:42 PM, said:

Rachel92, on Oct 25 2010, 04:38 PM, said:

I don't really have any huge problem but there was one thing that I was ticked off a bit.
My room key never worked but when I went to sort it out the woman at the desk kept saying that it was my fault coz I put it with my phone. She came across a little aggressive actually. I NEVER had it with my phone. I checked in and went to the room. Key in hand the whole time. Even if it was because of this, why didn't they inform me that they should be kept seperate at all times when I checked in?:headscratch:

:S :S i kept my room key in the same case with my phone the entire weekend and it worked fine. .

Alot of people did! She just decided to kick up a fuss with me even though I didn't have it with my phone and I told her that!  

[LilylovesEdwardCullen]

good! hilton staff are soo snobby.

[reddragon]

Always found the Hilton staff great - my complaints in Torchwood con were rude staff at the Park Inn.

In answer to some of these questions though, I thought there was a small safe in each room for you to lock valuable away?

[Alaska]

I personally didn't have any problems with staff really. Infact my friend had amazing help from a really kind man on the reception desk on sunday afternoon, who helped her to sort out her travel arrangement issues. He was so kind and helpful.

Really sorry to hear some of these dreadful stories. Please complain officially to the hotel though, if you can. They really need to sort this out. I guess if they don't know, they can't do anything about it.

I'm with you all on the food - really bad. Worse than at ET3 sadly. Had to send my Cullen burger back 3 times as it was pink! Really pink. Put me off so much. Lived on my yummy cooked breakfast for 2 days. lol. Breakfast was nice.

Bit worried about the party Bar - 2 vodka and redbulls 12 quid!!!   Anyone else have these and pay this price? Why didn't I say anything - wonder what they would have been if the bar wasn't discounted???? lol  
Will stick to vino next time - bargain price!

[Ghost]

I had no problems really, except my Forks Pen disappeared from my room :'( gutted about that

[touchthesky]

Only problem I had was this morning..asked the lady behind the desk where the Megabus from International Airport was..because I had no idea where anything was..got told 'it's at the airport' in a really snooty manner.

Well DUH. I managed to figure that one out myself.

[vikki407]

Alaska, on Oct 25 2010, 05:03 PM, said:

I personally didn't have any problems with staff really. Infact my friend had amazing help from a really kind man on the reception desk on sunday afternoon, who helped her to sort out her travel arrangement issues. He was so kind and helpful.

Really sorry to hear some of these dreadful stories. Please complain officially to the hotel though, if you can. They really need to sort this out. I guess if they don't know, they can't do anything about it.

I'm with you all on the food - really bad. Worse than at ET3 sadly. Had to send my Cullen burger back 3 times as it was pink! Really pink. Put me off so much. Lived on my yummy cooked breakfast for 2 days. lol. Breakfast was nice.

Bit worried about the party Bar - 2 vodka and redbulls 12 quid!!!   Anyone else have these and pay this price? Why didn't I say anything - wonder what they would have been if the bar wasn't discounted???? lol  
Will stick to vino next time - bargain price!

£12?! ouch!

[CharlotteP]

Rachel92, on Oct 25 2010, 04:38 PM, said:

I don't really have any huge problem but there was one thing that I was ticked off a bit.
My room key never worked but when I went to sort it out the woman at the desk kept saying that it was my fault coz I put it with my phone. She came across a little aggressive actually. I NEVER had it with my phone. I checked in and went to the room. Key in hand the whole time. Even if it was because of this, why didn't they inform me that they should be kept seperate at all times when I checked in?

OMG same thing happen to us, we went down like 5 times to fix it, and they said the same thing. And we did report it, but the lady never wrote anything down so I don't think anything will happen.

[Ghost]

Rachel92, on Oct 25 2010, 04:51 PM, said:

LilylovesEdwardCullen, on Oct 25 2010, 04:42 PM, said:

Rachel92, on Oct 25 2010, 04:38 PM, said:

I don't really have any huge problem but there was one thing that I was ticked off a bit.
My room key never worked but when I went to sort it out the woman at the desk kept saying that it was my fault coz I put it with my phone. She came across a little aggressive actually. I NEVER had it with my phone. I checked in and went to the room. Key in hand the whole time. Even if it was because of this, why didn't they inform me that they should be kept seperate at all times when I checked in?:headscratch:

:S :S i kept my room key in the same case with my phone the entire weekend and it worked fine. .

Alot of people did! She just decided to kick up a fuss with me even though I didn't have it with my phone and I told her that!  

It is true that mobiles can de activate the cards (my husband has worked in hotels that use that system) however its not always the case and theres always room for an error on their part. Its a little rude to assume you have done something when its not always the thing that causes them to de activate :s

[~Jenny~]

The staff were great with me, about from at the bar in the hall on Friday they didn't have what I drink and she was abit rude.

I did have two complaints, I know this one has been said, but the food was shocking in the Twi-cafe. Also I ordered a pizza on Saturday night from the bar and couldn't eat it. If ET6 is here. I'll have to bring some food to eat.

Also not sure if this has been said but, did anyone else find the beds really hard to sleep on. I've had the worst 3 nights sleep ever, glad to get home and sleep in a real bed tonight.

[Nixster]

I couldn't sleep the first night, but after that I was so tired I kinda passed out. lol

The only issue with the staff was Monday morning at 8.10 when there was a knock on the door and a member of staff just walked in until they realised there were 2 people asleep in the room. I thought house keeping started a bit later than that. That was me then awake then the alarm went off at 8.30

[SugarSpunSister]

I had problems with my room keys over the weekend... Extremely annoying to get the room for it to not work!

However can we say IDIOT all together - my clutch purse where I was keeping them had magnets in it! Doh!!!!!

Regarding bar prices - I think they only serve doubles which is why the price is so high.

I got some Cherry Bomb's (redbull and cherry brandy)  in the lounge bar and those were about £9.00 x

Edited by SugarSpunSister, 25 October 2010 - 08:48 PM.

[alicejasper]

LilylovesEdwardCullen, on Oct 25 2010, 12:16 PM, said:

queen-of-hearts, on Oct 25 2010, 07:48 AM, said:

I didn't have a serious problem (well in the end) but we got back from the talks on sat to find our stuff had been moved and our adjoining door had been opened!!! As you can imagine we paniced a little as we don't know the people in the room next door and obviously our stuff had been moved (and it wasn't like that at lunch after the cleaners had been in!) The staff at reception were amazing but they had had a phone call to have the door opened which was worrying!!! I was annoyed that they can open a door when they haven't had permission of the person in both room???

i had this SAME problem,! they had re-arranged all of our stuff. moved it into my suitcase, put clothes in different drawers, even put my money in the wardrobe so i had a panic attack trying to find it! i was really worried when i got back to find everything moved

That happened to other people too?! We were SO scared! Me and my two friends came back from one of the parties at about 3AM and our door was wide open, so we assumed our friend's Mum and Auntie were playing a joke on us - we looked all around the room, and only then we realised they weren't there. Some of our things had been moved around, like our phones, and clothes, so we were really confused! When her Mum and Auntie came back at around 4AM, we asked if they'd opened it, and they said they didn't know anything about it!
Some people might appriciate it, but it really just scared us. The idea that someone could just walk into our room, and help themselves to and touch our things, it's really unnerving.

[LilylovesEdwardCullen]

Yeah! We got scared that they would come in when we were asleep or something being 15 its a scary thought

[alicejasper]

Yeah! Two of us are 16, and our other friend is 14! Them touching our clothes was just.. weird. :S Haha.

[Malius]

The women at breakfast got my name wrong this morning, when she was reading it off a screen  

I'm so sick of being called Mark at the moment

Apart from that I didn't really have any major problems with the staff. I did have one barmaid tell me they didn't have a beer, which I had been drinking the previous night  

[Dee75]

We put that bolt thing across the door every night so they wouldn't be able to

[LilylovesEdwardCullen]

alicejasper, on Oct 25 2010, 10:18 PM, said:

Yeah! Two of us are 16, and our other friend is 14! Them touching our clothes was just.. weird. :S Haha.

Yeahh.. i was like erm.. what the hell. but all of our bathroom stuff they had moved too so i was like :|

Dee75, on Oct 25 2010, 10:19 PM, said:

We put that bolt thing across the door every night so they wouldn't be able to

we did after that! i was creeped out.. we did it during the day when we was in there too..

[alicejasper]

Yeah, we bolted the door after that.
I just don't really understand WHY they actually did move our stuff. It would have been better if they had asked, because atleast then we could have said no and not been worried about stangers walking in all night and day.

[LilylovesEdwardCullen]

Yeahh :S before they've just cleaned around it.. they've never once moved my stuff.. its creepy