18 replies to this topic

[Harriettaa]

I have my Reg Letter but i dont remember ever getting my email conf.

ive checked all my email accounts but dont have it. i dont ever remember having one.

ALSO

i dont have a printer so does it matter that i wont have it with me??


(edit: typos!)

Edited by Harriettaa, 16 October 2009 - 08:02 PM.

[Aisha]

I don't think it matters if you have your registration letter...
(someone correct me if I'm wrong ^^; )

[1of2]

Correct. You only require your e-mail confirmation if you have lost your registration letter.

If you purchased your ticket at the last Hubt event then that may be why you have not got a e-mail confirmation. I have never received one when purchasing tickets at events.

[Queen_Sindel]

If I am understanding the first post correct, the registration letter is in your hands, but you are missing the confirmation e-mail?

If you have the letter you won't need the confirmation in addition. The confirmation e-mail is pnly important as back up paperwork in case the letter gets lost. As long as you don't lose the letter you are completely fine.

[Harriettaa]

Queen_Sindel, on Oct 16 2009, 07:43 PM, said:

If I am understanding the first post correct, the registration letter is in your hands, but you are missing the confirmation e-mail?

If you have the letter you won't need the confirmation in addition. The confirmation e-mail is pnly important as back up paperwork in case the letter gets lost. As long as you don't lose the letter you are completely fine.

Thanks

[Doctor Who]

This is sort of on topic, about a month ago I sent an email to Jola with the names of the people who my mum booked the tickets for when using her credit card as the registration letter told us to do. I just listed the names, our ticket numbers and the event which the tickets were for. Is that sufficient information? I'm just cautious as I know the names have to be confirmed very shortly. It should be fine though but just to make sure, it'd be great if someone could reply.

Edited by Doctor Who, 16 October 2009 - 07:21 PM.

[Queen_Sindel]

Doctor Who, on Oct 16 2009, 09:19 PM, said:

This is sort of on topic, about a month ago I sent an email to Jola with the names of the people who my mum booked the tickets for when using her credit card as the registration letter told us to do. I just listed the names, our ticket numbers and the event which the tickets were for. Is that sufficient information? I'm just cautious as I know the names have to be confirmed very shortly. It should be fine though but just to make sure, it'd be great if someone could reply.

Yes, this was sufficient information.

[Xenutia]

Doctor Who, on Oct 16 2009, 08:19 PM, said:

This is sort of on topic, about a month ago I sent an email to Jola with the names of the people who my mum booked the tickets for when using her credit card as the registration letter told us to do. I just listed the names, our ticket numbers and the event which the tickets were for. Is that sufficient information? I'm just cautious as I know the names have to be confirmed very shortly. It should be fine though but just to make sure, it'd be great if someone could reply.

I did the same, as I had bought mine and a friend's ticket together and submitted the name of the second ticket holder to Jola like the letter said – she sent an email back straight away to confirm the info was now down on their lists, have you not had the same?

Edited by Xenutia, 16 October 2009 - 07:41 PM.

[Doctor Who]

Queen_Sindel, on Oct 16 2009, 08:39 PM, said:

Yes, this was sufficient information.

Thanks, I don't know what we'd all do without you and the other moderators, you're a great help.

[Queen_Sindel]

Xenutia, on Oct 16 2009, 09:40 PM, said:

I did the same, as I had bought mine and a friend's ticket together and submitted the name of the second ticket holder to Jola like the letter said �€“ she sent an email back straight away to confirm the info was now down on their lists, have you not had the same?

Normally Jola would confirm, but sometimes stuff gets added to the list and there's no return e-mail sent if there's a lot of e-mails to deal with.

Doctor Who, on Oct 16 2009, 09:41 PM, said:

Thanks, I don't know what we'd all do without you and the other moderators, you're a great help.

You're welcome.

And I like the easy questions like the one you asked.

[Doctor Who]

Xenutia, on Oct 16 2009, 08:40 PM, said:

I did the same, as I had bought mine and a friend's ticket together and submitted the name of the second ticket holder to Jola like the letter said �€“ she sent an email back straight away to confirm the info was now down on their lists, have you not had the same?

No, I didn't get a reply but thanks for the help anyway, it's all sorted now.

Queen_Sindel, on Oct 16 2009, 09:23 PM, said:

You're welcome. And I like the easy questions like the one you asked.

Thanks again, I'm glad my question was so easy for you to answer.  

Edited by Doctor Who, 16 October 2009 - 08:30 PM.

[Jola]

Doctor Who, on Oct 16 2009, 09:29 PM, said:

Xenutia, on Oct 16 2009, 08:40 PM, said:

I did the same, as I had bought mine and a friend's ticket together and submitted the name of the second ticket holder to Jola like the letter said �€“ she sent an email back straight away to confirm the info was now down on their lists, have you not had the same?

No, I didn't get a reply but thanks for the help anyway, it's all sorted now.

Well I can safely say that I do respond to every email.

[Doctor Who]

Jola, on Oct 16 2009, 10:14 PM, said:

Well I can safely say that I do respond to every email.

Oh, my email or your email might have slipped through the net then. In that case, should I re-send the email?

Edit: I've just forwarded the email which I sent on the nineteenth of September.

Edited by Doctor Who, 16 October 2009 - 09:24 PM.

[Xenutia]

Emails are always getting lost on me, lol

[lizzy88]

Doctor Who, on Oct 16 2009, 08:19 PM, said:

This is sort of on topic, about a month ago I sent an email to Jola with the names of the people who my mum booked the tickets for when using her credit card as the registration letter told us to do.

we had to email the names of who's going? I haven't done this yet and I've lost my registration letter (well, I put it in a safe place so I wouldn't lose it, and it's such a safe place I can't find it lol). What does it say? Can anyone help?

[Jola]

Doctor Who, on Oct 16 2009, 10:21 PM, said:

Jola, on Oct 16 2009, 10:14 PM, said:

Well I can safely say that I do respond to every email.

Oh, my email or your email might have slipped through the net then. In that case, should I re-send the email?

Edit: I've just forwarded the email which I sent on the nineteenth of September.

And I did already have this information - I definitely replied back to your email at the time. I've just also replied to the one you forwarded yesterday and it's bounced back as undeliverable  

lizzy88, on Oct 17 2009, 11:24 AM, said:

we had to email the names of who's going? I haven't done this yet and I've lost my registration letter (well, I put it in a safe place so I wouldn't lose it, and it's such a safe place I can't find it lol). What does it say? Can anyone help?

Yes, we ALWAYS need the names of the ticket holders - this is clearly stated in the Terms & Conditions of sale, it is also re-iterated on the Registration Ticket Letter that is posted out to you.

If you haven't done this, then you need to email me asap with the information on info@collectormania.com.

If you have lost your Reg Ticket Letter, then you will need to bring a copy of your confirmation email that shows the tickets you have purchased to the show and the Reg Desk crew will be able to deal with any queries.

[lizzy88]

Jola, on Oct 17 2009, 12:01 PM, said:

Yes, we ALWAYS need the names of the ticket holders - this is clearly stated in the Terms & Conditions of sale, it is also re-iterated on the Registration Ticket Letter that is posted out to you.

If you haven't done this, then you need to email me asap with the information on info@collectormania.com.

If you have lost your Reg Ticket Letter, then you will need to bring a copy of your confirmation email that shows the tickets you have purchased to the show and the Reg Desk crew will be able to deal with any queries.

Thank you, and sorry I didn't do it earlier, I've just emailed you

[Doctor Who]

Jola, on Oct 17 2009, 12:01 PM, said:

And I did already have this information - I definitely replied back to your email at the time. I've just also replied to the one you forwarded yesterday and it's bounced back as undeliverable  

That's really strange, I'm using my parent's email adress as they asked me to and when I check my email address on the one I sent to you it's '@fenet' but it should be '@fsnet'. I'm not sure why that's changed so I'll have to try and sort it out but I'm glad to know that you received the emails. Sorry for any inconveniences I may have caused.

[Kosh]

lizzy88, on Oct 17 2009, 11:24 AM, said:

Doctor Who, on Oct 16 2009, 08:19 PM, said:

This is sort of on topic, about a month ago I sent an email to Jola with the names of the people who my mum booked the tickets for when using her credit card as the registration letter told us to do.

we had to email the names of who's going? I haven't done this yet and I've lost my registration letter (well, I put it in a safe place so I wouldn't lose it, and it's such a safe place I can't find it lol). What does it say? Can anyone help?

I did that with a DVD writer I bought last year. Still haven't found it.

Its a nice one as well, a Lightscribe DVD writer.


Bugger...

Edited by Kosh, 17 October 2009 - 06:32 PM.