100 replies to this topic

[DitchwaterRosie]

erykah, on Oct 21 2008, 01:33 PM, said:

showmasters, on Oct 21 2008, 01:04 PM, said:

"last party was a bit of a flop"

I'm gonna dispute this! The last night's party was not a flop for all of us! Once we started asking the DJ to play lots of cheesy stuff there was a good crowd of people on the dancefloor having a fantastic time!  

I did thank him afterwards, but I'd like to thank the DJ again for indulging a pissed up girl at that time of night on a Sunday. Thanks also to all the people I cajoled up onto the dancefloor. You were all awesome.  

God thank you for doing that. Cheesy music makes anything a little more ridiculous and fun.
And I agree! The last party was not a flop.
I really enjoyed myself (partly due to Gareth being completely hammered and his "dancing" )

[Miss_G]

I had a fab weekend and don't have any complaints - just a few comments/suggestions.

1. I agree with the partial raffle idea for intimate encounters. It would be fair to both those who can afford it and skint people! And I can't see that it would make any difference moneywise. I must admit that I also thought the money for those was going to charity (but I'm not sure why I thought that). The tickets could be sold at the registration desk when people are picking up their packs, then everyone would be given the opportunity to enter if they wish to.

2. I loved the convention badges although I would suggest groups be organised in advance of the convention and also be put on the badges. A lot of people were confused - first having to work out which group they were in, then seeing when the group was called and then trying to align that with the schedule. I think the groups at Eclipse worked well - you could still keep the individual ticket numbers on them, but if you are going to do everything by group it would be less confusing if it were on the badges.

3. Quite a few people missed out on the stage play due to a lot of people converging into the dance area. Some people were wheelchair bound or unable to stand, or had young children and were unable to see anything. Personally, the only way I would have seen anything would have been by standing on my chair - which I deliberately didn't do out of courtesy for the people behind me. I know there was no way around this, in fact the only way would have been to have enough seating for everyone, whereas there only seemed to be enough for about half the attendees.

4. What happened to the quiz we were supposed to have????

5. It might be an idea to auction dinner with the guests before the other items. This has no effect on me as I have nowhere near enough money to bid, but just to give the people who win a little more time to prepare themselves.

6. Please sell convention t-shirts!!!!!!!!! Even if you sold them in advance in the online shop so you know how many to get and don't end up with a surplus.

But all in all a great show. I had a wonderful time and just hope I can afford to go to the next one.

[MTS Tyra]

I had a wonderful time...

But I still have a couple of minor "issues":

Air conditioning. Air conditoining and Air Conditioning!
There were times, when it seemed like the AC wasn't at all on, and I (and many others) felt like we were melting.
Opening the emergency exits helped, but it'd be nicer if the AC actually worked.

The next two are probably just me:

The Badge
I got an allergic reaction from the chain of the Badge.
I guess I'll bring my own for the next time (made from some kind of thread/fabric)

The Con t-shirt.
Surprisingly, I was able to wear it, but...
I just washed it, and some of the print has come loose.
I was a quite bit surprised that when I took it out of the machine, it was covered in white spots.
I am not sure how much of the text has acutally come off, as the t-shirt is still wet.
But in my opinion the print shouldn't have come loose at all.
And yes, I do know how to wash print t-shirts, as I own quite a lot of 'em.
(inside out, not very hot, no tuble drying)

-mts.tyra, the one who's been home for about 20hours now

[beccaelizabeth]

Sunday night party was good.

I think tables work better in a meet and greet.  Not least because standing that long in a corset is dizzy making.  But it seems easier for guests to see everyone that way.

a couple times when all the guests were on stage the curtains at the edges made it so I couldn't see some.  I didn't say anything at the time, I know.  speaking is not my strong point.  It was great sitting down the front when the guests were in the middle, but once they were all across the stage the edges weren't so visible.  Still good talks though.

[chrono]

i was probaboly the one wjho who asked most about the timetable but congrats to you all photo shoots went excellent and once understood we had no problem

Too Tall, on Oct 21 2008, 01:43 PM, said:

I'll add my comments here as well....

YES There should have been bigger and better schedules, this WILL be fixed for next time.

We do the autograph sessions the way we do so that people have as least something to do every 30-45 minutes or so. It works for most people. I'm sorry if it does work for you. The sheets on the walls to explain when you were to be called made sense when used in conjunction with the schedules (which we know there was issues with, see above). I am looking at making the sheet more understandable next time.

The way I did it (yes I put the sheets together with when each group would be called, so you can complain at me) everyone should have gotten at least half their autos on Saturday. Due to 2 or 3 of the guests not signing as quickly as we'd expected on Saturday some groups got seen on Sunday. So yes for some people they only got 3 or 4 autos on Saturday rather than 5 or 6. But everyone should have been seen by the end of Sunday.

John Barrowman - There are 2 factors involved here that you as attendees will either not know or may not have seen what we were trying to do.

Factor 1: We had been told John was leaving at 12 noon as per the schedule. We were getting people through at a rate that meant we would see everyone by 12. At about 11:30am we were told that John would in fact be leaving at 11:45am. So rather than having 30 minutes for the last 60 people we now had only 15. That is why we had to speed up so much at the end. I am sorry to those that got caught up in that situation. It wasn't great but we did the best we could and only wanted to get as many people through as possible. John himself closed the queue by standing up and he himself said if you were now not in the queue he would send the auto to you later. This is what the crew at the end of the queue were going on. In the end as it was only 8 people we got you through. Again we did our best at the time.

Factor 2: I was asked to sort out the John groups so that the higher groups 14+ saw him in the Saturday afternoon session. It was to try and be nice to the lower (earlier ticket numbers) so they would not have to come out of the talks to get his autograph. Based on the speed we knew we could go, we would see EVERYONE by 12 on Sunday. So it wasn't going to make any difference to when each group saw him. As it turned out because of us losing that 15 minutes you were rushed through. And yes with hine sight it would have been better to get groups 11-13 through on Saturday afternoon. But we did it to try and be nice to you. I'm sorry it didn't work out that way. I hope that makes sense?

Photo sessions. I organized these so that the gold and silver ticket holders got as many of these as possible on Saturday. This did mean that standard ticket holders did not get seen until Sunday. Again hopefully everyone should still have gotten everything they paid for and that is the main thing.

Everything I did with the scheduling of the groups was for a reason and to make it as fair to as many people as possible. If in the end it didn't end up being fair to you I am honestly very sorry.

Stuart.

PS: I understand the way we call people in for autograph does mean it doesn't give an advantage to people booking earlier. We try and be far to as many peolle as we can, but as I say above we do think about these things and if we have to have a clash we try and avoid the lower ticket numbers being effected. One main advantage of getting a ticket early is because we load the hall by ticket number you get to sit further forward in the talks.

[catfish]

Miss_G, on Oct 21 2008, 08:37 PM, said:

I had a fab weekend and don't have any complaints - just a few comments/suggestions.

Quite a few people missed out on the stage play due to a lot of people converging into the dance area. Some people were wheelchair bound or unable to stand, or had young children and were unable to see anything. Personally, the only way I would have seen anything would have been by standing on my chair - which I deliberately didn't do out of courtesy for the people behind me. I know there was no way around this, in fact the only way would have been to have enough seating for everyone, whereas there only seemed to be enough for about half the attendees.

5. It might be an idea to auction dinner with the guests before the other items. This has no effect on me as I have nowhere near enough money to bid, but just to give the people who win a little more time to prepare themselves.

I know it s not conducive to a party but it would have been better to have chairs there ..or people to sit on the floor or something.  I am lucky being tall and could see even standing at the back but I suspect there were more people that couldn't see than could.

Re the dinner..yes 10 mins to get ready was not good..and would have been impossible if I had had to go back to my room in the Ibis rather than having my dress make up etc stashed in my friend's room in the park.  We managed it but it was not ideal at all,  That said, whether we would have left before the end of the auction is another matter.  It would have also been nice to have a list of the auction items before the auction...as without knowing what else might be coming up from a budgeting perspective it was impossible to know on what to bid..so basically I didn't

[chrono]

can i say i agree with you i never gt to see john at the cocktail party until i went over when he ewas leaving when i shook his hand and said pleased to meet u which he was pleased about, i think ppl need t underdtand loads bought tickerts and ppl should not be greedy, stay fair and everyomne will get a turn

amyfinch, on Oct 21 2008, 03:26 PM, said:

goddessmaat, on Oct 21 2008, 01:57 PM, said:

Before I make my comment, just to say I really had a fabulous time and have already booked my ticket for the next one - but (there's always one lol) my one issue was with the cocktail party.

It was very crowded and very hot, some people did seem to be following the guests around like lost puppies, I think John did make a comment at one point to someone along the lines of "haven't I see you before" (and not in an amusing way!) We didn't get to meet Gareth, and yes by the time we realised, he had left so we didn't think that there was much point in saying anything. The only two guests we met were Kai and John, it seemed to be that they were being moved around the outside and since we were in the middle of the room we were treated somewhat like a traffic island.

Me and my friends saw this happening too.   We were under the impression the cocktail party might have been organised a bit more fairly, where people were put into groups and encouraged to STAY PUT rather than discreetly swimming around so as to 'coincidentally' bump into the guests again. My party stayed put and we were kind of annoyed by the amount of people deliberately positioning themselves in the path of John. Being considerate meant me and my friends only got to speak to Kai (he was my favourite though, luckily)!

(I'm not saying everyone did this, of course. 80% of the Gold members were wonderful and courteous!  )

[chrono]

Would anyone think ignorant if i said this

there should be a raffle for intimate encounters or somethign nicer because although ppl cant afford and others can i think everyone deserves a chance to meet the guests. A wiman told gareth she couldnt affrd it and he said i will have a cup of tea (which was really nice)

and if u are auctioning places maybe auction like ten minutes with each guest for ppl with money and do like 6 in an hour or sumin

[emma85]

goddessmaat, on Oct 21 2008, 01:57 PM, said:

Before I make my comment, just to say I really had a fabulous time and have already booked my ticket for the next one - but (there's always one lol) my one issue was with the cocktail party.

It was very crowded and very hot, some people did seem to be following the guests around like lost puppies, I think John did make a comment at one point to someone along the lines of "haven't I see you before" (and not in an amusing way!) We didn't get to meet Gareth, and yes by the time we realised, he had left so we didn't think that there was much point in saying anything. The only two guests we met were Kai and John, it seemed to be that they were being moved around the outside and since we were in the middle of the room we were treated somewhat like a traffic island.

he did say this to my sister but we hadnt seen him at the party at all as we had been pushed out...
she has met him before but only at another signing, so if this was what you meant then it had nothing to do with meeting him at the party.
Some people had to move around or you would not have seen anyone, being only a group of 2 it seemed we were missed out...so yes i took matters into my own hands and did move where the guests where, but i didnt follow anyone around.
We too didnt meet Gareth at the party,
and the lady with John told us where we was going to move to so we went there, she said he would come over and stand with the larger groups who were round us,

emma85, on Oct 21 2008, 10:18 PM, said:

goddessmaat, on Oct 21 2008, 01:57 PM, said:

Before I make my comment, just to say I really had a fabulous time and have already booked my ticket for the next one - but (there's always one lol) my one issue was with the cocktail party.

It was very crowded and very hot, some people did seem to be following the guests around like lost puppies, I think John did make a comment at one point to someone along the lines of "haven't I see you before" (and not in an amusing way!) We didn't get to meet Gareth, and yes by the time we realised, he had left so we didn't think that there was much point in saying anything. The only two guests we met were Kai and John, it seemed to be that they were being moved around the outside and since we were in the middle of the room we were treated somewhat like a traffic island.

he did say this to my sister but we hadnt seen him at the party at all as we had been pushed out...
she has met him before but only at another signing, so if this was what you meant then it had nothing to do with meeting him at the party.
Some people had to move around or you would not have seen anyone, being only a group of 2 it seemed we were missed out...so yes i took matters into my own hands and did move where the guests where, but i didnt follow anyone around.
We too didnt meet Gareth at the party,
and the lady with John told us where we was going to move to so we went there, she said he would come over and stand with the larger groups who were round us,

i forgot to say it was bad as the cocktail party was advertised as one of the main features for gold passes, and if we hadnt have moved then we wouldnt have met anyone.
I dont agree with the people who did this (and i did see some people going back for more), but people are clearly hinting and it annoys me as like i said we were being pushed out as we were only a group of 2, and unless we did move towards where the guests were we would have missed out completly.

[emma85]

Blackbird, on Oct 21 2008, 06:11 PM, said:

thefreckles, on Oct 21 2008, 12:57 PM, said:

When JB came to our group I was shoved/elbowed out of the way by two people and got pushed to stand almost directly behind his back where I could neither see him or hear what he was saying.  Immensely rude but I didn't want to cause a fuss and give a bad impression of the other attendees to the guests or ruin anyone else's evening so I just stayed quiet.  But I was rather appalled at this behaviour, I must admit! Otherwise, everyone else was really fantastic.

That happened to a member of the group I was in, as well. She got shoved to the back by people who hadn't previously been standing with us, and I had to bring John's attention back to her to make sure that she got her rightful time. Very bad behaviour on the part of those who elbowed her out of the way, I thought.

where you the group with the coat?

[TeamGB]

I had a really brilliant time and I didn't really have much reason to complain about anything. However, there a few points that people have already made that I'd definitely agree with:

erykah, on Oct 21 2008, 01:33 PM, said:

showmasters, on Oct 21 2008, 01:04 PM, said:

"last party was a bit of a flop"

I'm gonna dispute this! The last night's party was not a flop for all of us! Once we started asking the DJ to play lots of cheesy stuff there was a good crowd of people on the dancefloor having a fantastic time!  

I thought the Sunday night party was good too.  The music on that night was a bit more rock-y and that's the sort of stuff I like, (although I did love the music at the 40s party) and Gareth being there was a bonus - he was very entertaining  

loulou, on Oct 21 2008, 02:51 PM, said:

I just have one suggestion, nothing major, regarding the intimate encounters. I think a fairer system could be used for the winners, rather than who has the biggest bank balance! I really do appreciate you are running a business but there were some people who were HUGE fans and couldn't get that 45 mins with the guests simply because their financial situation could not allow it. Let's face it, not everyone has a great amount of disposable income, esp. in the current climate! Maybe for a couple of the stars you could have a competition based on knowledge of Torchwood and 12 of those who get full marks get the encounter, and only pay a small (say £20 ish) fee for the pleasure? This gives everyone a fighting chance! Plus, having the quiz would be something extra to do over the weekend! It could be done at the end of one of the talks and all answer sheets handed in on the way out, so no one is getting any sneaky answers from the internet! I was one of the lucky ones at Kai's 'encounter' but really did feel for those who couldn't afford to bid.

I like the idea of that. Raffling off a few of the places rather than auctioning them off would give a few more people the chance to take part.  I think we have to bear in mind that everyone has already paid as much as they can afford for their weekend pass (standard, silver or gold) and any photos/autos, and the hotel and travel don't come cheap either.  It's also plain to see that there are lots of younger people at these events (not that I'm one of them) who are unlikely to be earning enough money to spend £60 for one of these encounters, so they automatically have no chance under the current system.

RudeAndNotGinger, on Oct 21 2008, 03:36 PM, said:

Ha! I have a silly little complaint. It's very minor. My friend cut up her arm on the badges because the cornors we're really sharp. If you could round them or something that'd be great.

Yup, I kept cutting myself on mine too  

Blackbird, on Oct 21 2008, 06:11 PM, said:

That happened to a member of the group I was in, as well. She got shoved to the back by people who hadn't previously been standing with us, and I had to bring John's attention back to her to make sure that she got her rightful time. Very bad behaviour on the part of those who elbowed her out of the way, I thought.

And I really appreciated that   (Perhaps I need to grow a bit...)

I'd echo the suggestion for more timetables, or at least larger and clearer ones, to be displayed.

Edited by TeamGB, 21 October 2008 - 09:48 PM.

[reddragon]

Still wondering though why John Barrowman autos were still being sold at 11.30 when he had finished signing?



All in all though a very good weekend

[Blackbird]

emma85, on Oct 21 2008, 05:39 PM, said:

Blackbird, on Oct 21 2008, 06:11 PM, said:

thefreckles, on Oct 21 2008, 12:57 PM, said:

When JB came to our group I was shoved/elbowed out of the way by two people and got pushed to stand almost directly behind his back where I could neither see him or hear what he was saying.  Immensely rude but I didn't want to cause a fuss and give a bad impression of the other attendees to the guests or ruin anyone else's evening so I just stayed quiet.  But I was rather appalled at this behaviour, I must admit! Otherwise, everyone else was really fantastic.

That happened to a member of the group I was in, as well. She got shoved to the back by people who hadn't previously been standing with us, and I had to bring John's attention back to her to make sure that she got her rightful time. Very bad behaviour on the part of those who elbowed her out of the way, I thought.

where you the group with the coat?

Yes, I was.

[natfrog5]

starfighter, on Oct 21 2008, 07:05 PM, said:

catfish, on Oct 21 2008, 01:40 PM, said:

Couple of comments.  A few more than 2 people didn't get autos for some.  I didn't get Lachlan's but on the other hand I freely admit that was my choice as the only time I could have got it cos of photoshoots and stuff was by leaving either John or Gareth's talks and that was never going to happen.  My choice, Lachlan was there so I can't complain really.

i got Lachlan`s auto between talks as there was time between each talk. The numbering system works like collectormania once your group had been called you could tag on to the end of the queue.

My only moan would be that I couldnt get Lachlan's auto either. My group (number 18) wasnt called before lunch so I had to wait til after and this obv clashed with two of the talks. I popped out of the main hall inbetween talks to go queue for his auto but, even tho his queue was quite small, I was told that as my group hadnt been ticked off on the sheet that I couldnt go down. I explained about the talk situation but was just told bluntly that I'd have to come back later. I did and Lachlan's queue was closed. From what I remember, there were a few of the latter standard ticket groups that hadnt been called so I dont know if it was just me that this happened to! I have no idea why I couldnt have just been allowed to go down especially as he was just doing the Saturday and why should I miss any of the talks when I made the effort to get his auto inbetween?!

Anywaaayyy, moan over lol. Just please get him back for another show!

Other than that, I had a fantastic time!! I've not laughed so much at a con in my life!

Thank you to Wendy on the reg desk and anyone else who helped sort out my photo shoot dilemma and stopped the flood of tears that were nearly spilling over! Damn trains and engineering works lol!

I agree with the comments about the encounters. My friend and I did bid for Gareth's ones on the Sunday but couldnt go very high as just couldnt afford to.

I know at Lockdown they did them but I think this was just for gold/silver tickets and I think it should be open to everyone.

xxxxx

[thefreckles]

emma85, on Oct 21 2008, 10:39 PM, said:

where you the group with the coat?

Nope! I don't think anyone was distinctive.  I didn't take much notice of the people who basicaly shoved me out of the way as I was too annoyed/upset (especially as I was with the last few to get JB's auto so didn't even have time for a hello then either). One bod was wearing a hat though :)

[captainjackharkness]

Ok only bits i have are as follows................

Please could a logo or something go on the front of the t shirt....mainly because i have long hair and the logo on theback is covered up by it and the front was a bit too plain.

The dinner......i had literally five minutes to get ready and couldn't change or anything...literally had to go as i was......plus at the auction i never even knew that a dinnner with Kai was being auctioned...apparently it was done so quick that even though i was in the darn room i didn't hear it at all.

Please if it is going to be a genuine cocktail party with REAL cocktails can you please state it....it was stated as cocktail party and ended up being just various types of wine and fruit juices.....i'm not a huge wine drinker and some of the guests were not either....would have been handy to have the bar open in the cocktail area to serve those of us who didn't want wine....i could have murdered a JD but alas i couldn't get one......nice touch of the snacks though yum yum haribo.

Intimate encounters......would be nicer to see them raffled off instead of bidded for as not everyne had coupious amounts of money to spend.

Could stage lighting be rectified next time at all...for those of us who like to still take pics without the flash the lighting was a bit poor and didn't produce great effects.

Please could we all have a print out of the schedule....there were so few of them that so many crowds developed around them that you couldn't always check what was what.

Dealers room.....the only quip i have with this was.....there was sooooooooo much Captain Jack stuff that the other cast were kinda relogated....not enough Ianto, Weevil, Rhys, Gwen, Tosh and Owen stuff such as pics

[Blackbird]

captainjackharkness, on Oct 21 2008, 06:39 PM, said:

Ok only bits i have are as follows................

Please could a logo or something go on the front of the t shirt....mainly because i have long hair and the logo on theback is covered up by it and the front was a bit too plain.

The dinner......i had literally five minutes to get ready and couldn't change or anything...literally had to go as i was......plus at the auction i never even knew that a dinnner with Kai was being auctioned...apparently it was done so quick that even though i was in the darn room i didn't hear it at all.

Please if it is going to be a genuine cocktail party with REAL cocktails can you please state it....it was stated as cocktail party and ended up being just various types of wine and fruit juices.....i'm not a huge wine drinker and some of the guests were not either....would have been handy to have the bar open in the cocktail area to serve those of us who didn't want wine....i could have murdered a JD but alas i couldn't get one......nice touch of the snacks though yum yum haribo.

Intimate encounters......would be nicer to see them raffled off instead of bidded for as not everyne had coupious amounts of money to spend.

Could stage lighting be rectified next time at all...for those of us who like to still take pics without the flash the lighting was a bit poor and didn't produce great effects.

Please could we all have a print out of the schedule....there were so few of them that so many crowds developed around them that you couldn't always check what was what.

Dealers room.....the only quip i have with this was.....there was sooooooooo much Captain Jack stuff that the other cast were kinda relogated....not enough Ianto, Weevil, Rhys, Gwen, Tosh and Owen stuff such as pics

I agree strongly with a number of these, actually. Gareth complained about the lack of spirits at the cocktail party, and he wasn't talking about the group excitement level.

Also agree on the logo issue, for the same reason. (Long hair, nobody can see, etc.)

As for the dealer room, I was very anxious to find a picture of Jack and Ianto, and there were none that weren't publicity stills that looked as though they'd been photoshopped together. (I rather suspect that you've guessed that there are more than a few Janto fans amongst your customers. )

Upon reflection, I would also add my plea to those asking for a schedule in the packets. It would save a fair bit of jamming up in key areas.

[buffy2k]

Most of it worked  for me but just a couple of points.

I know you have already picked up the schedule bit already but would it be possible to say have half the guests start at the lower end of the ticket nos and half with the golds and silvers.  I had a standard for this event (and a lowish no too) and we only got one photo on saturday and no autos at all so this meant we had to be running around all morning on sunday flitting from the other 3 photos we wanted back and forth to the auto halls.  It does need to be a little fairer so everyone gets some each day otherwise the standards are hanging around with nothing to do on the saturday. We never got to see any of the guests who were there on saturday only at all. Not too worried this time but we should have had the opportunity and nobody came round with a final call for everyone that we heard either for these guests?

Also when in the auto q on sunday i was told by one lady she had already had her autos and was getting extra ones from John when there were still people who hadnt had any from him on the sunday morning.  Now surely as with other cons you should be buying extra autos upon arrival or up to the time your autos are announced not got round once then potentially 3 or 4 more times, otherwise some people could potentially not get their autos at all plus it means the guests could be signing all day!


this was my main trouble spots everything else was fine.

[Too Tall]

buffy2k, on Oct 22 2008, 09:54 AM, said:

Most of it worked  for me but just a couple of points.

I know you have already picked up the schedule bit already but would it be possible to say have half the guests start at the lower end of the ticket nos and half with the golds and silvers.  I had a standard for this event (and a lowish no too) and we only got one photo on saturday and no autos at all so this meant we had to be running around all morning on sunday flitting from the other 3 photos we wanted back and forth to the auto halls.  It does need to be a little fairer so everyone gets some each day otherwise the standards are hanging around with nothing to do on the saturday. We never got to see any of the guests who were there on saturday only at all. Not too worried this time but we should have had the opportunity and nobody came round with a final call for everyone that we heard either for these guests?

Also when in the auto q on sunday i was told by one lady she had already had her autos and was getting extra ones from John when there were still people who hadnt had any from him on the sunday morning.  Now surely as with other cons you should be buying extra autos upon arrival or up to the time your autos are announced not got round once then potentially 3 or 4 more times, otherwise some people could potentially not get their autos at all plus it means the guests could be signing all day!


this was my main trouble spots everything else was fine.

I'd be very interest to know which group you were in? As I did schedule it so that every group got 6 or 7 autographs on Saturday (I checked this many many times as I did the schedule), and I know every group was called on Saturday for the Saturday only guests (I know the higher groups were called on Saturday afternoon during the talks but that was unavoidable). Some of the guests did go slower than expected and so some groups only got to see 3 or 4 guests on Saturday, but with the way I did the schedule of groups there is no way you could have been called for no guests at all on Saturday.  I did check the groups called so far on Saturday afternoon and there was definitely no group not called for any guest. I can only assume you missed being called or didn't see your groups had been called.

I'm sorry that someone had gone to get extra John autograph before other had got there free ones. This should not happen. I will make sure it's clear to the crew to check if people have had their free one before letting them into the queue when it's not an open queue.

Stuart.