90 replies to this topic

[BLACKKNIGHTS]

I had a Phone Call  today   from the Park Inn  telling  Me that they are Refurbishing some of their  room and  have  transfered me to the Ibis Hotel    
  Has anyone else been  transfered there?


I did not  post this to worry  anyone  

If  I have  Sorry  

Edited by BLACKKNIGHTS, 10 October 2008 - 08:29 PM.

[sazzra]

I phoned yesterday to check some stuff and they didn't say anything then... Mind you, that coud be decause I've booked a package including more than the basic room

[n0fear88]

BLACKKNIGHTS, on Oct 10 2008, 06:54 PM, said:

I had a Phone Call  today   from the Park Inn  telling  Me that they are Refurbishing some of their  room and  have  transfered me to the Ibis Hotel    
  Has anyone else been  transfered there?

I'm sure you wont be the only one =\

But at least they've given you good notice, instead of turning up there on the day, and being told you havent got a room o_O

G x

[Tina]

BLACKKNIGHTS, on Oct 10 2008, 06:54 PM, said:

I had a Phone Call  today   from the Park Inn  telling  Me that they are Refurbishing some of their  room and  have  transfered me to the Ibis Hotel    
  Has anyone else been  transfered there?

I got worried after reading about this, so I just gave them a call to confirm my booking and they told me that I was booked in and everything was o.k.  Am relieved now.

[reddragon]

I also got a bit worried so have just rung them to confirm my booking and they said everything was okay......all set to go no!

[jessanne]

BLACKKNIGHTS, on Oct 10 2008, 06:54 PM, said:

I had a Phone Call  today   from the Park Inn  telling  Me that they are Refurbishing some of their  room and  have  transfered me to the Ibis Hotel    
  Has anyone else been  transfered there?


I did not  post this to worry  anyone  

If  I have  Sorry  

Yes, we have too. I received an email this afternoon. We booked back in April, so are not at all happy about it.

[TeamGB]

I've just had an email to say they've moved me too.  Can't say I'm pleased, but I suppose it's better to have a room over the road than no room at all!

[pez]

i would ask for a discount on the rate then cause if you booked back at the begining of the year you would have got the ibis for 120 for the whole weekend...if ther going to charge you the 60 a night your not getting as good a deal as ibis dosen't include breakfast either....just a heads up.

[BLACKKNIGHTS]

I  told the  hotel i was not  happy about it  

they  told  me i was one of the last to  book  but i booked  in  may

I  hope  breakfast is included  at the  ibis  
the park inn  promise the  cost  for the ibis will be the same as the  park inn

[Lizzy]

BLACKKNIGHTS, on Oct 10 2008, 10:26 PM, said:

the park inn  promise the  cost  for the ibis will be the same as the  park inn

Um, Ibis should be cheaper! If you'd booked either at the same time, Ibis would be a lot cheaper, just minus breakfast... Look up prices online and check what prices are for next Nov so you know what the advanced rate is. Phone up Park Inn once all your facts are straight and say that you want to pay the same as what you would have done for Ibis in May. And you want them to pay for breakfast- compensate you for your loss. Its only fair!

If they say no, take this up with SM because they have the deal with Park Inn for the weekend, and its not fair to mess ANY of you about.

[jessanne]

BLACKKNIGHTS, on Oct 10 2008, 10:26 PM, said:

I  told the  hotel i was not  happy about it  

they  told  me i was one of the last to  book  but i booked  in  may

I  hope  breakfast is included  at the  ibis  
the park inn  promise the  cost  for the ibis will be the same as the  park inn

I was informed that breakfast was included and that it was the same price. Also told that the reservations had been "block booked" for the moment and they won't be told the names until Monday.  So I'm waiting until then for a reservation confirmation number.

[Pegasus]

Just got confirmation on our room, saying reservation is confirmed at Park Inn.  I was rather surprised to get any notice at all form them, but pleased they did to no everything is okay.

Is it various rooms being refurbished or single, double or twin rooms?  Might be why it’s only a selected few?

Edited by Pegasus, 10 October 2008 - 10:11 PM.

[jessanne]

Lizzy, on Oct 10 2008, 10:33 PM, said:

BLACKKNIGHTS, on Oct 10 2008, 10:26 PM, said:

the park inn  promise the  cost  for the ibis will be the same as the  park inn

Um, Ibis should be cheaper! If you'd booked either at the same time, Ibis would be a lot cheaper, just minus breakfast... Look up prices online and check what prices are for next Nov so you know what the advanced rate is. Phone up Park Inn once all your facts are straight and say that you want to pay the same as what you would have done for Ibis in May. And you want them to pay for breakfast- compensate you for your loss. Its only fair!

If they say no, take this up with SM because they have the deal with Park Inn for the weekend, and its not fair to mess ANY of you about.

Yes, it should. I checked into prices when I booked six months ago. The main annoyance I have (apart from walking back and fro) is that the chance of net access in the room is unlikely given the claim of, "some with wireless Internet access" on the Ibis website. When I asked Park Inn about assurances that this would be available the question was ignored.

[Bob D]

BLACKKNIGHTS, on Oct 10 2008, 10:26 PM, said:

they  told  me i was one of the last to  book  but i booked  in  may

That is possible as I booked in June and the Park Inn was sold out.

Edited by Bob D, 11 October 2008 - 08:08 AM.

[TommyT]

jessanne, on Oct 10 2008, 11:32 PM, said:

The main annoyance I have (apart from walking back and fro) is that the chance of net access in the room is unlikely given the claim of, "some with wireless Internet access" on the Ibis website. When I asked Park Inn about assurances that this would be available the question was ignored.

Generally I've been happily surprised with actual hotel provision of wifi compared to their website claims; I've generally found the hotel provision to be better than their website blurb (across several chains). It may well be an intent to avoid claims of false advertising. The Inis at Northampton has 151 rooms; to be honest that "some" with wifi could be 10 or 140. And maybe those without wireless access do have cabled access.
I would suggest ringing the Ibis ((+44)1604 608900 / 01604 608900) and asking them how many of their rooms have wifi, and if their non-wifi rooms have other internet access provisions. Heck, whilst you're at it, you could explain that you're one of a number of bookings for the weekend in question being transferred across from the Park inn, and ask if there any chance of being allocated a room with wifi, and if so, can they do that now or would you need to ring back on Monday as that is when you understand the park are giving the Ibis the names of the bookings being transferred. - I know this is a bit of a pain in the backside, but you're more likely to get a decent resolution if you're a bit pro-active rather than just turning up and being miserable about it. Might also give you some peace of mind too, or failing that at least some facts to complain to the Park Inn with.
On the plus side, having stayed at both Ibis and Park Inn hotels in the last six weeks (albeit neither in Northampton), I found the Ibis to be nicer, cleaner and generally more pleasant, although I'll grant that may be down to the individual hotels. Also at the time, the internet deal at the Ibis was better. The Park Inn was £12 for 24 hours (restricted download) or £15 for 24 hours (unrestricted), whereas the Ibis was £10 for 24 hours unrestricted, plus that package also gave you all the pay movies free for the 24 hours too. Granted the movies may not be of much interest, but even just on the internet front it was cheaper at the Ibis.

[jessanne]

TommyT, on Oct 11 2008, 10:51 AM, said:

jessanne, on Oct 10 2008, 11:32 PM, said:

The main annoyance I have (apart from walking back and fro) is that the chance of net access in the room is unlikely given the claim of, "some with wireless Internet access" on the Ibis website. When I asked Park Inn about assurances that this would be available the question was ignored.

Generally I've been happily surprised with actual hotel provision of wifi compared to their website claims; I've generally found the hotel provision to be better than their website blurb (across several chains). It may well be an intent to avoid claims of false advertising. The Inis at Northampton has 151 rooms; to be honest that "some" with wifi could be 10 or 140. And maybe those without wireless access do have cabled access.
I would suggest ringing the Ibis ((+44)1604 608900 / 01604 608900) and asking them how many of their rooms have wifi, and if their non-wifi rooms have other internet access provisions. Heck, whilst you're at it, you could explain that you're one of a number of bookings for the weekend in question being transferred across from the Park inn, and ask if there any chance of being allocated a room with wifi, and if so, can they do that now or would you need to ring back on Monday as that is when you understand the park are giving the Ibis the names of the bookings being transferred. - I know this is a bit of a pain in the backside, but you're more likely to get a decent resolution if you're a bit pro-active rather than just turning up and being miserable about it. Might also give you some peace of mind too, or failing that at least some facts to complain to the Park Inn with.
On the plus side, having stayed at both Ibis and Park Inn hotels in the last six weeks (albeit neither in Northampton), I found the Ibis to be nicer, cleaner and generally more pleasant, although I'll grant that may be down to the individual hotels. Also at the time, the internet deal at the Ibis was better. The Park Inn was £12 for 24 hours (restricted download) or £15 for 24 hours (unrestricted), whereas the Ibis was £10 for 24 hours unrestricted, plus that package also gave you all the pay movies free for the 24 hours too. Granted the movies may not be of much interest, but even just on the internet front it was cheaper at the Ibis.

Thank you for that! I've just called them and there's wifi in the lobby and some rooms, but all rooms have some sort of net access  

[BLACKKNIGHTS]

Hi  Just  Phoned the Ibis Hotel  and  they do not  have our information yet but  should get the  block booking  details this  Afternoon  when the manager  Mr. Pablo ROCCHIETTI  gets in

[Persephone1]

I just phoned up and all they would say is that "at present" I still have a reservation. They are going through the list and bumping everyone who booked in May this year or later to the Ibis and it depends on how far back up that list they have to go. So as far as I can tell at the moment noones reservations at the Park Inn are confirmed until they have finished with their list today or tomorrow.

I have to say I am extremely unhappy about this.

I have booked into the convention hotel. I do not want to be bumped to the Ibis and it isn't the safest thing to have single girls traipsing back to the Ibis in the middle of the night. I really hope that Showmasters take this into account when deciding whether to use the hotel as a venue again.

Also to the extent that Showmasters can encourage them to finalise their list as soon as possible so that people can have some degree of comfort that they do actually have the hotel rooms they booked that would be helpful.

Edited by Persephone1, 13 October 2008 - 09:39 AM.

[buffy2k]

dont worry you walk back with us at night to ther ibis if you like there are a few of us over at the ibis.

If oyu know anyone staying at the park (when they have finished with their reorganisation) maybe a good idea to ask if you can leave stuff in their room during the day so you dont have to keep going back and forth all day to change etc if you forget anything.

sounds like the park have really messed up this time. Why on earth did they overbook by so many, knowing it was a convention and not a normal reservation you wouldnt expect many to cancel if any? Its all well and good but i go to northants quite a bit and i have seen both hotels, ibis looks better from the outside, all glass the park is blue and yellow and although its not too far it is across a busy main road and inconvenient to keep going back and forth if you didnt plan for it.  i'd make sure you all get the rate for the ibis if its cheaper too.

[pez]

you want to be subsidised for breakfast at least seriously the ibis breakfast is awfull...

personaly i prefer the ibis but the park inn is conveniant so i can understand why your all getting anoyed, but i will say it again you would have only paid 120 for your ibis room if you booked in may for fri sat sun, 100 if you booked fri and sat... so if your paying 180 or 120 i would complain about it as your breakfast isn't included in the price of ibis...


and good luck with anyone who talks to the manager at the ibis he's italian and his acssent is amazing...