ickledaveyt3 Posted April 24, 2015 Share Posted April 24, 2015 Hi , I've tried contacting show masters by phone all morning but can't get through. i bought my london film comic con ticket wednesday, no problem at all. i then tried buying more yesterday and everything appeared ok, and i had ticket confirmation on screen. unfortunately i couldn't print this, but when i looked this morning there is no record of this transaction!? I also haven't got email confirmation either The money however has been taken out of my account. I'm keen to find out how to check this asap as i know the tickets i bought will sell out pretty soon (as its bttf related stuff). does anyone know how the best way to get through to show masters?? the number i've been trying is 01968 6761138 thanks in advance! dave 1 Link to comment Share on other sites More sharing options...
Wrong Name Posted April 24, 2015 Share Posted April 24, 2015 Hi , I've tried contacting show masters by phone all morning but can't get through. i bought my london film comic con ticket wednesday, no problem at all. i then tried buying more yesterday and everything appeared ok, and i had ticket confirmation on screen. unfortunately i couldn't print this, but when i looked this morning there is no record of this transaction!? I also haven't got email confirmation either The money however has been taken out of my account. I'm keen to find out how to check this asap as i know the tickets i bought will sell out pretty soon (as its bttf related stuff). does anyone know how the best way to get through to show masters?? the number i've been trying is 01968 6761138 thanks in advance! dave They have 2 cons on this weekend that both start today so imagine there won't be anyone in the office today. Your best bet is to email the shop shop@showmastersevents.com and someone will get back to you when they can, but this probably won't be until next week at the earliest. 1 Link to comment Share on other sites More sharing options...
defender05 Posted April 24, 2015 Share Posted April 24, 2015 Did you create an account on Eventbrite? If so just log in, go to my account and you can view all the tickets you have brought through them and reprint them if needed. Link to comment Share on other sites More sharing options...
ickledaveyt3 Posted April 24, 2015 Author Share Posted April 24, 2015 thanks. that explains why I'm not getting anywhere then! i've just emailed them so thanks for that i appreciate the help. Im just concerned that if my order didn't go through, by the time its resolved the tickets i bought will have sold out if i need to re order. dave Link to comment Share on other sites More sharing options...
ickledaveyt3 Posted April 24, 2015 Author Share Posted April 24, 2015 theres nothing on my event brite account. the other 2 orders are there though . thats why I'm concerned. Link to comment Share on other sites More sharing options...
Moderators etmuse Posted April 24, 2015 Moderators Share Posted April 24, 2015 If the payment has been taken then the order went through somewhere and it can be sorted out once everyone is back in the office after this weekend's events Link to comment Share on other sites More sharing options...
ickledaveyt3 Posted April 24, 2015 Author Share Posted April 24, 2015 thanks. I'll try ringing again this afternoon, but looks like ill have to wait until next week. hopefully they will help sort it all out! Link to comment Share on other sites More sharing options...
ickledaveyt3 Posted April 24, 2015 Author Share Posted April 24, 2015 Panic over. I typed my email in wrong! (twice) - I guess I was over excited. Luckily i managed to get back on the ticket confirmation page through my history tab and save the tickets. Thanks for the advice though guys! Link to comment Share on other sites More sharing options...
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