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#41 Aaron2029

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Posted 11 October 2016 - 07:32 PM

Agreed.  If I did not plan ahead I doubt I could have achieved half the things I managed to get done.  Incredible how fast the day went.  I knew where the guests would be and the best times to queue and allowed extra time to get in the queues for the talks.  There was little opportunity to actually explore and take note of the surroundings and other exhibits, but I think other people came with no plans at all, so everyone got the best of the both I think.

 

This event was supposed to celebrate the 50th anniversary and yes I really enjoyed it, but honestly it felt like any other convention, and the huge open spaces inside the hall were a mystery and could have made a great seating area as I heard people complaining that their feet hurt on the hard flooring.  This convention was very good, but it could have been greater, but to what extent I don't know, but since this was set up to celebrate the 50th anniversary I kind of was hoping for balloons to drop, or ticker tape, mascots, a cake competition etc.


Edited by Aaron2029, 11 October 2016 - 08:28 PM.


#42 loveamyadams

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Posted 12 October 2016 - 06:42 AM

Disappointed at the lack of dealers.As my photoshoots were early morning and then late afternoon there was little to do in the meantime and the lack of food outlets was poor. Even by mid morning there were long queues and little choice. i know thats down to the venue but showmasters agreed to the set up.Also staff seemed intent on people not taking photos of the guests even when far away. why? never had this at any previous events like Olympia or Milton Keynes before as long as you don't get in anyones way or make it obvious, not asking for selfies or anything just long range photos and it didn't bother the guests just the staff. Seems its become a way of pushing people into photoshoots and autograph queues. When asked not too i did when the request was polite but sometimes the staff seemed to have no experiance of speaking to people properly or explain . For an event of this size you need more proper staff not volunteers.



#43 wjbleming

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Posted 12 October 2016 - 06:59 AM

Also staff seemed intent on people not taking photos of the guests even when far away. why? never had this at any previous events like Olympia or Milton Keynes before as long as you don't get in anyones way or make it obvious, not asking for selfies or anything just long range photos and it didn't bother the guests just the staff. Seems its become a way of pushing people into photoshoots and autograph queues. When asked not too i did when the request was polite but sometimes the staff seemed to have no experiance of speaking to people properly or explain . For an event of this size you need more proper staff not volunteers.

 

This is really up to the guest.  Not everyone wants to have cameras going off all day at them. Noticed the signs going up quite a few times at London's con this year. :smile:


Edited by wjbleming, 12 October 2016 - 07:58 AM.

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#44 Count Fooku

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Posted 12 October 2016 - 10:52 AM

I agree, the no photos of any type has been a common thing at lots of events, some guests just don't like to be photographed at any distances and if that is their choice then it should be respected. I'll be honest here, I tend to turn away when I see official photographers taking photos of queues etc because I have no idea where those photos are going to end up being published so I can imagine that could easily be the case for someone who has to rely on a certain public image as part of their income.  

 

I think to be fair to the crew its often a situation they have to deal with quickly and something they are having to do a lot of because so many attendees seem to think the rule doesn't apply to them. If they are a bit short sometimes, I think its reasonably understandable.


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#45 DavidB

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Posted 12 October 2016 - 12:58 PM

From my experience at other events and shops etc - "proper" staff doesn't guarantee they're nice to you either!

 

Personally on the whole I think our crew does a fantastic job at these events, and the feedback usually reflects this.


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#46 RatedRVD

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Posted 12 October 2016 - 01:27 PM

I attended DST 3 in London at the Excel a few years back, and it’s been my favourite con (mainly for the layout, guests, things to do and air con), followed closely by last year’s LFCC.

 

 I was hoping this would of eventually got a similar line up as the previous DST with a few captains attending the event, but I was happy enough with George Takei, Walter and Christopher Lloyd attending (esp with failing to get Christopher Lloyds autograph at LFCC because I didn’t have a diamond/gold pass).

 

My main goal was to get 3 those autographs and have my photos with George and Walter (separately) .

I was a bit worried about the photoshoots as they clashed and from my experience of previous SM events sometimes the photo line organisation is a mess.

 

Anyway got to the venue at around 8am as the car park book emailed stated it opened at 8am.

Went into the NEC and saw a queue of people in Star Trek costumes, went to join it and the steward told us to go back to the other hall to get our hand stamped.

Then we went back to join the queue outside of Hall 4. Stood in the queue for about 20 minutes then the steward made another queue next to ours, so people that had just turned up were next to people that had been queuing for hours.

 

It was a bit odd that they had the banner up with all the captains on but only 1 was attending.

 

It came 9am the doors opened and every one moved forwards and similar to LFCC they had 1 or 2 people to check peoples hand stamps and quite a lot of people just walked past them without showing. So people could of got in for free.

 

It was my 11st SM Con, so I went to straight to get the VQ tickets. I have to say even though I was possibly around the 300th person I the queue outside.

I managed to get all under 50 VQ tickets for Walter, George and Christopher Lloyd.

 

Then I went to get the photos for George and Walter to sign from the store.

There was only 2 people serving with around 50 people trying to buy photos it was a bit manic

 

Got both of the photos I wanted & joined the Walter autograph line.

What a lovely guy, very kind and friendly.

Joined the Christopher Lloyd line and got him to sign my Back to the Future picture, he shook my hand and said thank you.

Joined the George Takei line which wasn’t moving much, but eventually I got my autograph off George Takei.

 

Now it was around 10am and my photo shoot was around 4pm.

There wasn’t a lot to do at the convention, compared to the last DST in London.

There wasn’t many stalls and the museum had been cut down.

The Chill out area was just playing some Star Trek promo on repeat, last time they showed Star Trek episodes.

 

So skip ahead after 5 hours of wondering round inside and outside the NEC to pass the time.

It was a pain having to get past the crowd of people that were taking photos of guests on the bridge, maybe have it not in the entrance next time?

 

I went to the Walter photoshoot early, told the crew member and showed him my George Takei ticket and he put me in line behind the VIP/fast pass ticket holders with the other people that had clashed photoshoots.

It went smoothly. I had my photo with Walter and headed over to the George Takei photoshoot

 

There was a big crowd for his photoshoot, but the crew handled it perfectly.

He kept the queuing area empty and called people in batches and only called the next batch number when the previous queue batch had gone down. Perfect.

 

Overall a good con experience.

 

TLDR:

Pros:

Good photoshoot queue management.

It wasn't stupidly hot inside (possibly due to the weather or aircon).

 

Cons:

Lack of entrance ticket checking (same thing happened at LFCC)

Stalls/shops

Bridge crowds near the entrance.


Attended : CM 19, CM 20, CM 21, CM 23, LFCC '13, WLFCC 13, LFCC 14, LFCC 15, LFCC 16, DST 3, DST50


#47 ptenbob

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Posted 12 October 2016 - 02:28 PM

This might not be a popular comment, so please bear with me and read to the end before you reply...

 

One of the main issues I'm reading about seems to be down to the behaviour of other attendees. No, I'm probably not pointing the finger at you. It's the others.

 

The ones who don't believe the rules apply to them and are themselves the need for the crew to prevent photographs from afar when there are clearly signs up.

The ones who won't move out of the way to accomodate those with ticket numbers lower than theirs.

Hell, the ones who blatantly go out of their way to get what they want at the expense of other attendees experience.

 

I have to admit (as Photo B Queue Shouty Fella on Saturday) that the above were by far a minority and almost every attendee I dealt with was awesome. Y'all listened to requests and helped the weekend go smoothly - but how can we, as crew, help against those who will actively ignore us?

 

That's why sometimes the crew memeber who might not be used to dealing with conflict resolution (no fingers being pointed, imaginary crew member being created here) might bark what seem like orders out - when it seems like everyone is ignoring you, it's easier to shout than ask nicely. You get more results that way.

 

Not an excuse, just an observation.

 

The other thing is, how can Showmasters / Massive events have any say in the number of stalls which book their place? If stallholders (once again, no fingers being pointed) don't feel like attending, how can anyone make them? I see the point in mentioning this, but I see it as a non-point as it's under no-one's control.

 

Maybe there's potential for improvement for moving certain parts of the event around - but you have to admit... How impressive did the TNG bridge look when you first walked in? :)

 

As far as the queues for the sales desk goes - y'all know you can buy tickets through the eventbrite app on the day, right? No queueing needed for that.

 

Hopefully this doesn't come across as negative, I'm hoping to just present alternate viewpoints on some of the issues that keep getting raised :)

 

 

 

 

B.


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#48 robmoriarty

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Posted 12 October 2016 - 02:55 PM

The other thing is, how can Showmasters / Massive events have any say in the number of stalls which book their place? If stallholders (once again, no fingers being pointed) don't feel like attending, how can anyone make them? 

I wasn't making a comment suggesting they should be MADE to attend. The rumour went around quickly on the day they were priced out of attending by the fee being charged by SM for a stall.

 

As far as the queues for the sales desk goes - y'all know you can buy tickets through the eventbrite app on the day, right? No queueing needed for that.

Yes, this point was repeatedly mentioned by the staff on the day. When I needed to buy photo shoots that is exactly what I did. However many were queueing to purchase autograph vouchers which could only be done on the one credit card machine in operation on the busiest day of the three. 90 minutes that took out of my day.


Have met: William Shatner, George Takei, Walter Koenig, Marina Sirtis, Gates McFadden, Levar Burton, Wil Wheaton, Terry Farrell, Alexander Siddig, Armin Shimmerman, Nicole de Boer, Kate Mulgrew, Jeri Ryan, Roxann Dawson, Tim Russ, Robert Duncan McNeill, Ethan Phillips, Robert Picardo, Garrett Wang, Connor Trinneer, Dominic Keating, Chase Masterson, Vaughn Armstrong, Alice Krige, Richard Arnold, Keegan de Lancie, Daniel Stewart.


#49 ptenbob

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Posted 12 October 2016 - 03:00 PM

 

The other thing is, how can Showmasters / Massive events have any say in the number of stalls which book their place? If stallholders (once again, no fingers being pointed) don't feel like attending, how can anyone make them? 

I wasn't making a comment suggesting they should be MADE to attend. The rumour went around quickly on the day they were priced out of attending by the fee being charged by SM for a stall.

 

As far as the queues for the sales desk goes - y'all know you can buy tickets through the eventbrite app on the day, right? No queueing needed for that.

Yes, this point was repeatedly mentioned by the staff on the day. When I needed to buy photo shoots that is exactly what I did. However many were queueing to purchase autograph vouchers which could only be done on the one credit card machine in operation on the busiest day of the three. 90 minutes that took out of my day.

 

 

Unfortunately, any event like this will be subject to a rumor-mill of epic proportions. I heard people talking very confidently and reliably about a whole manner of absurd "facts" about the event. Not saying the pricing issue was, just that it's best to take most things with a pinch of salt unless it comes from the horse's mouth.

 

I didn't mean to appear to be challenging your stance or position in particular, just wanted to offer up an alternate viewpoint :)



#50 robmoriarty

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Posted 12 October 2016 - 03:02 PM

 

 

The other thing is, how can Showmasters / Massive events have any say in the number of stalls which book their place? If stallholders (once again, no fingers being pointed) don't feel like attending, how can anyone make them? 

I wasn't making a comment suggesting they should be MADE to attend. The rumour went around quickly on the day they were priced out of attending by the fee being charged by SM for a stall.

 

As far as the queues for the sales desk goes - y'all know you can buy tickets through the eventbrite app on the day, right? No queueing needed for that.

Yes, this point was repeatedly mentioned by the staff on the day. When I needed to buy photo shoots that is exactly what I did. However many were queueing to purchase autograph vouchers which could only be done on the one credit card machine in operation on the busiest day of the three. 90 minutes that took out of my day.

 

 

Unfortunately, any event like this will be subject to a rumor-mill of epic proportions. I heard people talking very confidently and reliably about a whole manner of absurd "facts" about the event. Not saying the pricing issue was, just that it's best to take most things with a pinch of salt unless it comes from the horse's mouth.

 

I didn't mean to appear to be challenging your stance or position in particular, just wanted to offer up an alternate viewpoint :)

 

Quite alright, I did say at the time it was only a rumour I heard. But for there to be nothing there in the slightest and for it to still be on the website even now suggests something behind the scenes has occurred.


Have met: William Shatner, George Takei, Walter Koenig, Marina Sirtis, Gates McFadden, Levar Burton, Wil Wheaton, Terry Farrell, Alexander Siddig, Armin Shimmerman, Nicole de Boer, Kate Mulgrew, Jeri Ryan, Roxann Dawson, Tim Russ, Robert Duncan McNeill, Ethan Phillips, Robert Picardo, Garrett Wang, Connor Trinneer, Dominic Keating, Chase Masterson, Vaughn Armstrong, Alice Krige, Richard Arnold, Keegan de Lancie, Daniel Stewart.


#51 gwynatlarche

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Posted 12 October 2016 - 03:12 PM

I had an incredible time. The only thing needed to be improved on next time was the lack of seating. My poor feet and especially back were very painful after each day due to this. Guests were amazing, Favourites were Gowron on the klingon bridge, Wil Wheaton (I was too shy to ask him to pose for my pic but got a lovely smile from him) , Alice Krige, Marina,Terry,George and Walter. Got all autographs and photos I wanted. Can't wait for next event xxx

Edited by gwynatlarche, 12 October 2016 - 03:13 PM.

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#52 Radio_Jim

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Posted 12 October 2016 - 07:03 PM

I only went Friday and Saturday just to meet Christopher Lloyd. I've only seen the JJ Abrams Star Trek films and maybe one episode of Next Generation but Back To The Future is my favourite film so didn't want to miss the chance to meet him. I'm glad I decided to go and I had a great time seeing him. I was quite surprised when I collected a VQ ticket for him on the Friday as it was only No.6 so managed to get my autos with no hassle and the crew I spoke to were all very helpful and friendly so thank you to those guys! :D Hope SM can get Christopher to another event soon.

 

I also wanted to thank the very VERY small number of people on the Friday who recognised my Nostalgia Critic cosplay. I was the guy carrying the picture of Christopher Lloyds character from the film Suburban Commando with the caption "I Was Frozen Today" on it just to see what Christopher would think of it during the photoshoot (he seemed quite amused by it even as I was leaving and I got to speak to him briefly about it at his auto desk) and it was great talking to the attendees who fully understood what I was referencing. :D

 

Oh yeah and the Kirkeoke on the Friday was funny to watch. :D



#53 Paranoid Marvin

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Posted 12 October 2016 - 09:08 PM

I agree that having the bridges out in the open looked very cool indeed. And if they'd been hidden from view it would have been a great shame.

 

Again going back to guests I was really happy with those who attended. Tbh I rather just have those who really want to be there, and they all seemed that way,

 

And I agree on the 'chill out' zone - it seemed to be showing a 2 minute advert on loop. Would it have been that dificult to have had a few episodes of ST showing instead? 



#54 petertina

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Posted 12 October 2016 - 11:27 PM

I was talking to a group of people in a queue and they said that they wanted to have a stall. They did not for a few reasons but one being the price that they would have had to pay

#55 Matt99

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Posted 15 October 2016 - 10:33 AM

I forgot to comment on the programme guide this year.... LOVED IT. Excellent information and for a fiver, I thought great detail on the guests as well. Well done to whoever was involved in putting that together.

I agree, I had a free one in my package, but my drink leaked in my bag and ruined it. So I happily bought a new one for a souvenir. 



#56 Muppet

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Posted 17 October 2016 - 05:11 AM

From my experience at other events and shops etc - "proper" staff doesn't guarantee they're nice to you either!

 

Personally on the whole I think our crew does a fantastic job at these events, and the feedback usually reflects this.

They do - as always, all the ones I had any contact with were fantastic



#57 loveamyadams

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Posted 17 October 2016 - 07:36 AM

This might not be a popular comment, so please bear with me and read to the end before you reply...

 

One of the main issues I'm reading about seems to be down to the behaviour of other attendees. No, I'm probably not pointing the finger at you. It's the others.

 

The ones who don't believe the rules apply to them and are themselves the need for the crew to prevent photographs from afar when there are clearly signs up.

The ones who won't move out of the way to accomodate those with ticket numbers lower than theirs.

Hell, the ones who blatantly go out of their way to get what they want at the expense of other attendees experience.

 

I have to admit (as Photo B Queue Shouty Fella on Saturday) that the above were by far a minority and almost every attendee I dealt with was awesome. Y'all listened to requests and helped the weekend go smoothly - but how can we, as crew, help against those who will actively ignore us?

 

That's why sometimes the crew memeber who might not be used to dealing with conflict resolution (no fingers being pointed, imaginary crew member being created here) might bark what seem like orders out - when it seems like everyone is ignoring you, it's easier to shout than ask nicely. You get more results that way.

 

Not an excuse, just an observation.

 

The other thing is, how can Showmasters / Massive events have any say in the number of stalls which book their place? If stallholders (once again, no fingers being pointed) don't feel like attending, how can anyone make them? I see the point in mentioning this, but I see it as a non-point as it's under no-one's control.

 

Maybe there's potential for improvement for moving certain parts of the event around - but you have to admit... How impressive did the TNG bridge look when you first walked in? :)

 

As far as the queues for the sales desk goes - y'all know you can buy tickets through the eventbrite app on the day, right? No queueing needed for that.

 

Hopefully this doesn't come across as negative, I'm hoping to just present alternate viewpoints on some of the issues that keep getting raised :)

 

 

 

 

B.

The signs up behind the guests didn't refer to no photographs at all within the venue, the ones i read were just about no posed photos and no selfies or videoing at the desk. Nothing was mentioned about a blanket ban on taking all photos. Some guests were happy even at long range to have a photo taken, both Christopher lloyd and Will Wheaton put thumbs up and waved to my kids. It seemed only to be a problem from certain staff members, others took no notice and i had a couple of crew members actually move aside without being asked to so i could take a better photo.



#58 TerraHawk

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Posted 17 October 2016 - 11:20 PM

 

The other thing is, how can Showmasters / Massive events have any say in the number of stalls which book their place? If stallholders (once again, no fingers being pointed) don't feel like attending, how can anyone make them? I see the point in mentioning this, but I see it as a non-point as it's under no-one's control..

Having a website that lists vendors, prints their description and location in a free programme guide probably wouldn't hurt. Other official events manage it.



#59 Four Lights

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Posted 18 October 2016 - 01:19 PM

I had a few gripes immediately after I came back. Thinking about it a bit more now though, I can forgive most of them.

I went mostly for talks, so I would still offer these three bits of feedback:

 

1, Please try to have the sound completely sorted for when the event starts.

    It seemed to take half a day on the Voyager Stage for the technicians to get it to work properly. 

 

2, Try to increase talk lengths for 45 mins to an hour. This is standard practice in the States, and this event only takes place every two years,

    so every minute counts as far as I'm concerned.

 

3, Have rope cordons and signs up to separate lines. Having ropes at the Enterprise Stage would of saved a lot of hassle all round.

 

Thanks.


Edited by Four Lights, 21 October 2016 - 05:56 PM.





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