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Help - ticket ordered and paid but no confirmation


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Hi ,

 

I've tried contacting show masters by phone all morning but can't get through. i bought my london film comic con ticket wednesday, no problem at all. i then tried buying more yesterday and everything appeared ok, and i had ticket confirmation on screen.

 

unfortunately i couldn't print this, but when i looked this morning there is no record of this transaction!? I also haven't got email confirmation either

 

The money however has been taken out of my account. I'm keen to find out how to check this asap as i know the tickets i bought will sell out pretty soon (as its bttf related stuff). does anyone know how the best way to get through to show masters??

 

the number i've been trying is 01968 6761138

 

thanks in advance!

 

dave

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Hi ,

 

I've tried contacting show masters by phone all morning but can't get through. i bought my london film comic con ticket wednesday, no problem at all. i then tried buying more yesterday and everything appeared ok, and i had ticket confirmation on screen.

 

unfortunately i couldn't print this, but when i looked this morning there is no record of this transaction!? I also haven't got email confirmation either

 

The money however has been taken out of my account. I'm keen to find out how to check this asap as i know the tickets i bought will sell out pretty soon (as its bttf related stuff). does anyone know how the best way to get through to show masters??

 

the number i've been trying is 01968 6761138

 

thanks in advance!

 

dave

They have 2 cons on this weekend that both start today so imagine there won't be anyone in the office today. Your best bet is to email the shop shop@showmastersevents.com and someone will get back to you when they can, but this probably won't be until next week at the earliest.
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thanks. that explains why I'm not getting anywhere then!

 

i've just emailed them so thanks for that i appreciate the help. Im just concerned that if my order didn't go through, by the time its resolved the tickets i bought will have sold out if i need to re order.

 

dave

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