jannagalaxy Posted March 20, 2015 Share Posted March 20, 2015 Hi, I have emailed and just tried to call but I've had no response,, so I thought I would try here. I tried to buy a silver ticket a few days ago and I have not recieved an email response and themoney has not been debitted from my account. Do I need to go through the shop again? I do not know what I should do?? Thanks! Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 20, 2015 Share Posted March 20, 2015 What's the problem? Did your order not go through? The Chevron shop is still on the old system where Yvie manually processes the orders. So a couple of fays delay is perfectly normal. As long as your order went through the system she'll contact you if there's a problem. I don't know if she's processing orders this weekend or if she's working Cardiff. But the office people are definitely all in Cardiff at the moment. Link to comment Share on other sites More sharing options...
jannagalaxy Posted March 27, 2015 Author Share Posted March 27, 2015 I have sent 2 emails now. I have also just a couple of minutes ago tried to call. But no answer. I dont know wwhat to do??!! Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 27, 2015 Share Posted March 27, 2015 everyone is in Newcastle, you won't reach anyone on the phone. If you could explain a little more what the problem is I can maybe give you some advice. You placed an order, hit submit and the order confirmation e-mail didn't arrive? I'm really not sure what you mean by "no e-mail response." Link to comment Share on other sites More sharing options...
jannagalaxy Posted March 27, 2015 Author Share Posted March 27, 2015 Sorry I was not clear...too busy with my uni work to think straight! I ddid not geet the confirmation email when i pressed submit. Hope thats better, thankks :) Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 27, 2015 Share Posted March 27, 2015 Were you logged into your account when ordering by any chance? If you were the order should show there. Link to comment Share on other sites More sharing options...
jannagalaxy Posted March 28, 2015 Author Share Posted March 28, 2015 No I was not logged in. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 28, 2015 Share Posted March 28, 2015 Grrr... that would have been the easy way. Sorry, in that case only Yvie can look for your order. I sent a message as well, just in case yours are stuck somewhere. Link to comment Share on other sites More sharing options...
jannagalaxy Posted March 28, 2015 Author Share Posted March 28, 2015 Yeah I should of logged in but I was in a rush. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted March 28, 2015 Share Posted March 28, 2015 Stuff like that always seems to happen when you don't keep to your usual routine. Murphy's Law. Link to comment Share on other sites More sharing options...
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