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I may need to cancel


LOO
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Hi

 

I may need to cancel event in June what do I do and can I cancel?

 

Hi Loo, sorry to hear that you may not be able to go. The bad news is that as tickets are non refundable and non transferable there isn't anything to do, you won't be issued a refund as per the terms and conditions of sale. If you can no longer go you simply don't turn up.

 

Not to pry but is there any particular reason you may not be able to go, is it something that can't be rescheduled?

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Hi thanks for getting back! I may be having some surgery. That's a shame as it's a diamond pass. I don't think it's right that the terms and conditions are all one sided. However I'll see what happens between now and then. Regards

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With something like that I'd suggested contacting the shop and asking, though they would probably need proof. It's only an email so it doesn't hurt to ask but be prepared for them to have to enforce the rules.

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