LOO Posted March 5, 2017 Share Posted March 5, 2017 Hi I may need to cancel event in June what do I do and can I cancel? Link to comment Share on other sites More sharing options...
Raylenth Posted March 5, 2017 Share Posted March 5, 2017 Hi I may need to cancel event in June what do I do and can I cancel? Hi Loo, sorry to hear that you may not be able to go. The bad news is that as tickets are non refundable and non transferable there isn't anything to do, you won't be issued a refund as per the terms and conditions of sale. If you can no longer go you simply don't turn up. Not to pry but is there any particular reason you may not be able to go, is it something that can't be rescheduled? Link to comment Share on other sites More sharing options...
LOO Posted March 6, 2017 Author Share Posted March 6, 2017 Hi thanks for getting back! I may be having some surgery. That's a shame as it's a diamond pass. I don't think it's right that the terms and conditions are all one sided. However I'll see what happens between now and then. Regards Link to comment Share on other sites More sharing options...
Raylenth Posted March 6, 2017 Share Posted March 6, 2017 With something like that I'd suggested contacting the shop and asking, though they would probably need proof. It's only an email so it doesn't hurt to ask but be prepared for them to have to enforce the rules. Link to comment Share on other sites More sharing options...
Faerie Tanith Posted March 6, 2017 Share Posted March 6, 2017 I don't know if this kind of thing is allowed but I'm thinking if you didn't want your tickets to go to waste, maybe you could pass them on to someone who can attend? Again, not sure if suggesting this is allowed and if not I apologize. Link to comment Share on other sites More sharing options...
Raylenth Posted March 6, 2017 Share Posted March 6, 2017 Not allowed unfortunately Tanith as the T's and C's say 'non transferable' and ID is required upon collection. Link to comment Share on other sites More sharing options...
Faerie Tanith Posted March 6, 2017 Share Posted March 6, 2017 Ahh, gotcha. My bad! Link to comment Share on other sites More sharing options...
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