HopelesslyLola Posted July 15, 2014 Share Posted July 15, 2014 My friend had a photoshoot with Stan Lee on Saturday, but was told that they couldn't do it. I reckon she will be refunded as well, right? What should they do??? They were s gutted they'd spent 65 pounds and all that traveling only to be turned away after hours of queuing. Link to comment Share on other sites More sharing options...
Queen_Sindel Posted July 15, 2014 Share Posted July 15, 2014 Hi QS, would I get an automatic refund for Pedro Pascal's cancelled photoshoot or would I have to e-mail SM? Pedro Pascal was also automatic. No emails needed. Link to comment Share on other sites More sharing options...
The Big Man Posted July 15, 2014 Share Posted July 15, 2014 My friend had a photoshoot with Stan Lee on Saturday, but was told that they couldn't do it. I reckon she will be refunded as well, right? What should they do??? They were s gutted they'd spent 65 pounds and all that traveling only to be turned away after hours of queuing. I honestly can not see what legal entitlement Showmasters would have to keep the money no matter what their policy on refunds is if they failed to provide the service that has been paid for. Personally I would email Showmasters explaining the situation and enclose a scan of the photo ticket (which ought to still have the stub attached as it wasn't used) as evidence. Perhaps a member of Showmasters team will give some proper guidance soon? Link to comment Share on other sites More sharing options...
Jemzamia Posted July 15, 2014 Share Posted July 15, 2014 When my Sean Maher refund eventually came through I got an email notification from SM and the funds then turned up in my bank in the next couple of days. I'm presuming Pedro and Dormer's will be the same. Just waiting on that email Link to comment Share on other sites More sharing options...
tuskenraider6670 Posted July 18, 2014 Share Posted July 18, 2014 I'm still waiting for mine Link to comment Share on other sites More sharing options...
MrsEllacott Posted July 18, 2014 Share Posted July 18, 2014 Haven't read this post in full but understand that it looks like people will not get refunded due to Showmasters policy on refunds. I would like to point out to people that in policy law there is such a thing as "unfair contract terms" which I feel this would fall into. Essentially this means that although a business may have stipulations and clauses they can still be challenged if they are deemed unfair. In this case for example, if a photo did not take place then how can the organizer keep the full money for it? If the organiser did not suffer any financial loss then why should they be allowed to keep it. Furthermore if people were unable to attend photoshoots due to issues created by Showmasters than "the service/product was not fit for purpose" and again should be refunded. And in case you're wondering, yes I work in legal and regulatory matters. Hope this helps. The refunds they are asking about are for guests who cancelled before the event. Refunds are always given if this happens. People are asking due to a small number of cancellations that took place in the days before the show. However their no refund policy on tickets you buy and then choose not to use is the same as any other company. I tried to get a refund on concert tickets a couple of years ago due to my seats being relocated, but there was a no refund policy. After arguing my case, I had my tickets changed instead to the seats near to where I had originally booked. The point is they are not doing anything wrong if it is in the terms and conditions when you buy the tickets. I can assume that because there were more problems than normal, that perhaps refunds that do not usually take place, may take place. But that is down to them and the circumstances surrounding the need for refunds. Link to comment Share on other sites More sharing options...
Wolverneil Posted July 19, 2014 Share Posted July 19, 2014 The thread which was closed stated refunds had been done for January onwards. Though this isn't the case as I paid for a Natalie dormer ticket in feb or March and am still waiting. Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted July 19, 2014 Showmasters Admin Share Posted July 19, 2014 (edited) Haven't read this post in full but understand that it looks like people will not get refunded due to Showmasters policy on refunds. I would like to point out to people that in policy law there is such a thing as "unfair contract terms" which I feel this would fall into. Essentially this means that although a business may have stipulations and clauses they can still be challenged if they are deemed unfair. In this case for example, if a photo did not take place then how can the organizer keep the full money for it? If the organiser did not suffer any financial loss then why should they be allowed to keep it. Furthermore if people were unable to attend photoshoots due to issues created by Showmasters than "the service/product was not fit for purpose" and again should be refunded. And in case you're wondering, yes I work in legal and regulatory matters. Hope this helps. We are not unfair and we are there to provide people with the chance to get as many photo ops , signings , talks and autographs that they want. We do help everyone we can on the day and as there was so many guests over the weekend there were going to be lots of clashes. As you will see very few did not get what they wanted and paid for, so this did work quite well for most people. I do not think anyone need to start quoting the law as we are on your side and run our shows so they are fair. We give refunds if we have to move the photo op's on the day and people miss out, as that's down to us, and if a guest is cancelled we always refund everyone. We will also consider refunds if there was just to many paid for photo ops or talks you are committed to on the day, but things like clashes with free talks etc thats not down to us and a refund will not be given for that, or we will have to be refunding everyone for whatever issues everyone has, and refunding costs us money and in the end we would have to charge more to cover the costs of everyone asking for refunds for anything ? We have also refunded anyone that has a photo op that did not have a entry ticket if they could not get in. We would advice that in future everyone buying a talk ticket or photo op buys a entry ticket as well. So we are fair and treat people with real issues fairly like we would like to be treated ourselves. hope that helps jason Edited July 19, 2014 by 1of2 Link to comment Share on other sites More sharing options...
Wolverneil Posted July 19, 2014 Share Posted July 19, 2014 Ok when can I expect my Natalie dormer refund? I bought ticket in February or March Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted July 19, 2014 Showmasters Admin Share Posted July 19, 2014 (edited) Mara is working on all the refunds. Some were in the old system and these will have to be worked out by hand but we are working on it. We do not want to keep anyones money so we will get this all back to you and others asap . We are working on it. Showmasters Edited July 20, 2014 by 1of2 1 Link to comment Share on other sites More sharing options...
Zahariel Posted July 20, 2014 Share Posted July 20, 2014 My Natalie refund was processed today - They are getting through them but as stated before there are over 800 refunds to get through so please be patient. If people want to start quoting law, then SM have 30 days from the cancellation to refund, so still plenty of time to go... Link to comment Share on other sites More sharing options...
Skyggebjerg Posted July 20, 2014 Share Posted July 20, 2014 When did you purchase yours Zahariel? Just curious as I am still waiting on mine. :) Link to comment Share on other sites More sharing options...
Zahariel Posted July 20, 2014 Share Posted July 20, 2014 20th of March along with a Giancarlo Esposito ticket - arrived the day he cancelled... Just waiting on my Diana Muldaur one, which should come later as it was done on the old system and would need to be refunded individually. Link to comment Share on other sites More sharing options...
Wolverneil Posted July 20, 2014 Share Posted July 20, 2014 I ordered mine before that and still waiting Link to comment Share on other sites More sharing options...
Murph Posted July 20, 2014 Share Posted July 20, 2014 I ordered mine before that and still waiting I emailed them today for an order placed 31/03/14 and got the refund within 3hrs. Link to comment Share on other sites More sharing options...
Wolverneil Posted July 20, 2014 Share Posted July 20, 2014 Ok what's the email address for refunds? If it means it comes before tomo Link to comment Share on other sites More sharing options...
Wolverneil Posted July 20, 2014 Share Posted July 20, 2014 Also do you have to give them order numbers? Link to comment Share on other sites More sharing options...
Wolverneil Posted July 20, 2014 Share Posted July 20, 2014 It was May 29th I ordered it just checked Link to comment Share on other sites More sharing options...
Guest TantalizingTwilightFan Posted July 20, 2014 Share Posted July 20, 2014 I've had the message for the refund that I know was for Natalie Dormer, just waiting for my Pedro Pascal one now :) Link to comment Share on other sites More sharing options...
Wolverneil Posted July 20, 2014 Share Posted July 20, 2014 Did you message them first? Grrrrr hoping it be soon being over a week and I have no money left till Friday Link to comment Share on other sites More sharing options...
mflowers Posted July 20, 2014 Share Posted July 20, 2014 Still no Natalie Dormer refunds for me :/ Link to comment Share on other sites More sharing options...
adriangill Posted July 20, 2014 Share Posted July 20, 2014 Ok what's the email address for refunds? If it means it comes before tomoThe email address is shop@showmastersevents.com You will need to provide your order number etc Be aware it can take up to 5 working days for banks to process transactions. It's not always instant. Link to comment Share on other sites More sharing options...
bonniesrg Posted July 20, 2014 Share Posted July 20, 2014 (edited) 20th of March along with a Giancarlo Esposito ticket - arrived the day he cancelled... Just waiting on my Diana Muldaur one, which should come later as it was done on the old system and would need to be refunded individually.Same here for me. Ordered my Natalie one in march & just received an e-mail regarding my refund 45 minutes ago.Also awaiting my Diana Muldaur refund, but like you expected that to take longer as it was ordered pre World Pay & each order needs to be processed manually. Edited July 20, 2014 by bonniesrg Link to comment Share on other sites More sharing options...
bonniesrg Posted July 20, 2014 Share Posted July 20, 2014 (edited) I tried to edit my post but accidentally quoted it instead. Edited July 20, 2014 by bonniesrg Link to comment Share on other sites More sharing options...
Wolverneil Posted July 20, 2014 Share Posted July 20, 2014 Just done it. Hopefully it will work as when I emailed a few months back for another topic I got no reply. Link to comment Share on other sites More sharing options...
Recommended Posts