gary321 Posted May 15, 2007 Share Posted May 15, 2007 Hi, On Saturday about 4.00 I received a text saying I had won a prize in the draw I called back and said I was now at home and was not returning to the event having been on Friday & Saturday the girl who answered said if i contacted the email address on site on Tuesday / Wednesday they would arrange to send my prize ( I was told Paramount lucky bag, TShirts , Posters etc ) so on Tuesday i sent message to the email address in contact us, and i resent this today email adress used was : info@showmastersonline.com pointing situation out and stating what i had been told as well as asking for reply of confirmation of receiving my message, i also sent a text to the mobile number that sent me message originally anyway so far I have heard nothing has anyone else had similar experience ? if so who do I contact ? to claim my prize as a regular attendee of these events and having spent over at least a £1000 on autos its pretty annoying that no one replys having also had a similar experience a couple of years ago when I think I won a pass to autographica ( never knew for definite but my name was on web-site as a winner so pretty likely it was me, unless 2 of us attended with same name ) at the time i emailed several times and never had any reply confirming or denying i was the actuall winner but rather gave up on pursuing it, I belive autographica are part of same firm so yet again receiving no response its even more annoying to happen again I thought I would be classed as a very good customer to the firm running these events any help or a reply from someone appreciated my email was from a differerent email address if autographicawant to respond there Thanks A disgruntled customer Link to comment Share on other sites More sharing options...
Showmasters Admin showmasters Posted July 14, 2007 Showmasters Admin Share Posted July 14, 2007 The texts were sent out during the event, but please bear in mind that once the event finished it would have taken at least a week to get everything finished off and it usually takes at least a week after that before we catch up with all the e-mails, phone calls and other paperwork. However we would have answered your e-mails by mid May and all of the prizes were posted out by the end of May by recorded delivery so I'm guessing you received yours as I haven't heard back from you! Andrea Link to comment Share on other sites More sharing options...
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