rich835

I sent it to info@showmastersonline.com and also to shop@showmastersevents.com

I sent the following email in over 3 weeks ago, and have had no reply. Please can this be investigated? I attended the London Film and Comic Con last weekend. I purchased in advance, 2 tickets for the "Audience with Stan Lee" talk on the Sunday (2 tickets at £25 each). On the Sunday, there was a lot of confusion as I'm sure you're aware. I was told by a Crew member than Stan Lee would not be signing further autographs due to tiredness, and that the "Audience with Stan Lee" talk was cancelled. At that point, I left the building and spent the rest of the day in the other building. I found out later in the day from another attendee that the talk did actually take place. I'm obviously disappointed that my son and I missed the talk. As it was not my fault that I missed the talk, but was due to incorrect information being given to me by a Crew member, I feel that I should be entitled to a refund of these tickets. I still have the unused tickets in my possession and can return them to you if necessary. I look forward to your reply.

Well I quit smoking several years ago, with chewing gum. I know how hard it is to quit, and I do get a little bit annoyed about how people give those a hard time that are really trying to quit with e-cigs. Saying that, of course they shouldn't be puffing it in anyones face, but if they get out of peoples way, then it's fine imo.

If I total it all up quickly in my head, I reckon about £900, but me and my son went halves on everything. This included travel expenses, accomodation, food, souvenirs, entry tickets, phtoshoots, and autographs. We must be mad, my wife and I could have had a week in Egypt for that!

Thanks Jason for your detailed explaination, much appreciated. I like the ideas going forward about pre-purchased tickets etc. It all makes perfect sense to me. My biggest criticsm however is about keeping us informed during the event. You need some kind of announcement tannoy system or matrix signs or something like that. As soon as you knew Stan was going to be late, we could have been told moments after you were told. I didn't know untill 11:00 that he wasn't there and that was only by word of mouth from another attendee. Sorry, but there's no excuse for not keeping us informed in my opinion.

I enjoyed meeting Glen Morshower, David Hewlett and Dominic Keating the most. I found them to be extremely friendly, chattly and got the vibe that they really wanted to be there and meet their fans.

Glad it wasn't just me! He said nothing except thanks and you're welcome, but didn't offer to personalize the photo and barely glanced at me. I blamed myself afterwards for not speaking up more, but it seems most people experienced the same, so that's some consolation for me lol.

Ok, I don't post on Forums very often, but I feel compelled to pass on my thoughts about the weekend. This is the 3rd SM Comic Con I've attended, the other 2 being in Cardiff, which I thoroughly enjoyed. I really dislike the stress involved of travelling to London and the hustle and bustle that go hand in hand with the capital, but there were some great guests going whom my son and I really wanted to meet, and we felt it was unlikely that they would be going to the smaller one in Cardiff later this year, so we took the plunge. We were there from midday Saturday, and for EB on Sunday. We thought we'd get a few autos on Saturday of some of the less popular guests, then dedicate Sunday to Stan Lee. We'd ordered Audience and Photoshoot tickets with him for the Sunday, and planned to try and get his auto by arriving at 6:00am on Sunday. My first reaction was, the the whole event was overcrowded. There should be a limit on the amount of people allowed in, and I would go as far as to suggest that perhaps tickets should only be allowed to be purchased online, and not at the door? Everyone has access to the internet these days, and let's face it, if you're someone who likes going to these things, then you've probably found out about it by surfing anyway. In EC2 especially, Health & Safety would've had a field day. I learned very quickly that I had to keep asking questions to find out what I needed to do. Most of the tickets I purchased, didn't arrive and those that did were wrong. I emailed SM in advance and was advised to go straight to the Sales Desk upon arrival to get this sorted out. I asked 3 SM officials before getting an accurate answer of where to go. I wasted 90 mins on this. Once I got my tickets for the Stan Lee photoshoot, I was none the wiser as to which session I would be in on the Sunday, and the SM officials didn't know either. All I got was "It looks like you'll be on the late one". I got 3 autographs on the Saturday, but every other minute of my time was spent trying to find things, asking questions and queuing for things. I took this all on the chin, as it was Saturday, I expected it to be the busiest day, and I didn't arrive till midday, fair enough. Next was the Sunday fiasco.. We arrived at 05:50, in an attempt to get Stan Lee's autograph. Now I appreciate I have no right to expect to get Stan's autograph, obviously it's first come first served. He's an older guy, and we all know that he had to abort due to tiredness. I have no issue with that of course, it happens and I don't blame Stan in the slightest. Anyway, we managed to get VQ tickets 91 & 92. We really thought we had a chance at that point. We did everything we were told to do. We waited in line, we then went away when we were advised to do so, and returned to check the status of things and kept asking the officials for updates, to make sure we were doing the right thing and were in the right place at all times. It became clear very quickly that the SM officials didn't really know much, they were just making a judgement on things. Surely though, someone must have known that Stan wasn't actually going to arrive before 11:00am! Whoever was looking after him could have phoned this information in and passed it on very easily. So that was 2 hours wasted immediately for us. I'm annoyed because in that time, I could've gone away and got VQ tickets for some of the other big guests. In a nutshell the entire morning and early afternoon were wasted due to lack of, or wrong information. By the way, a note to the two very rude people in the queue who accused me of trying to jump the queue, when infact I was just trying to find out information. Other people around me thought they were traders with passes that were trying to get Stan's autograph on multiple items. All they kept shouting at me were the words "the queue is over there". They wouldn't let me get a word in to explain myself and one of them swore at my son. One was a short tubby old guy with white hair and beard, and the other was younger stood just in front of him. Perhaps they were together. Several people spoke to me later who witnessed this and said they couldn't believe how these people were acting. After this upsetting incident, we still did everything we were told to do, kept checking back and so on. Eventually we were told that Stan was signing no more autographs due to tiredness, I can understand and sympathize with this of course. However, we were also told that he was not going to be doing the audience talk in the afternoon, and that it was likely that the afternoon photoshoot would also be cancelled. Again we accepted this, and therefore spent the rest of the day in EC2. Imagine our upset, when we later found out that the talk actually did take place! I will be contacting Showmasters to request a refund for this, as I was given the wrong information. All it needed was a tannoy announcement of some sort, and we wouldn't have missed out on the talk. We did get some happy memories during the last couple of hours though. The queues died down for the other big guests for whom we were told there was not much chance earlier, and we suddenly got autographs for Summer Glau, Ian McDiarmid and Carrie Fisher :-) Time went on, and Stan Lee was late for his final photo shoot, I was worried as my son and I had to leave at 18:00, so I spoke to a crew member who was so helpful, and ensured that we got our photo with Stan just in time before we had to leave. That crewman has my sincere thanks, he saved the weekend for us and we finally left the event with smiles on our faces. He's a legend. Anyway my final thoughts are: It's highly unlikely I'll go to such a large event again. I'll stick to the smaller ones like Cardiff and Milton Keynes. What could have been done to improve it? Simple, good communication. The crewmen clearly had little information and were guessing for the most part. Matrix signs, walkie talkies, it's not difficult. They should've been realistic about what Stan could do considering his age. Autographs should've been limited to one per person, and pre-purchased online.

Well my weekend was for the most part very unenjoyable and stresssful, for the same reasons that everyone else is saying, so I won't go into details, but my positive comments are as follows: The last 3 hours of Sunday were much better. I was panicing that I wasn't going to get any of the autographs I wanted due to so much time being wasted with the Stan lee fiasco etc, but then it suddenly all came together. The queues died down for the other big guests for whom we were told there was not much chance earlier, and we suddenly got autographs for Summer Glau, Ian McDiarmid and Carrie Fisher :-) Time went on, and Stan Lee was late for the final photo shoot, I was worried as my son and I had to leave at 18:00, so I spoke to a crew member who was so helpful, and ensured that we got our photo with Stan just in time before we had to leave. That crewman has my sincere thanks, he saved the weekend for us and we finally left the event with smiles on our faces. He's a legend.

Hi, I ordered 4 tickets as follows: 2 x Standard Entry Saturday 2 x Early Entry Sunday. What I received was: 2 x Standard Entry Saturday 2 x Early Entry Saturday So everything you sent me is for Saturday! What do I do please? Can you sort this out on the door so that we can still get in early on Sunday, if I show my receipt?

Tom Hiddleston? Anyone from the Big Bang Theroy? Anyone from Star Trek? Anyone from Blakes 7?

Hi, Sorry, I don't think I have a store account. I think I ordered without registering. Can you help?

Hi, I ordered some tickets for the LFCC back in march which have not yet arrived. 2 x Stan Lee Photo Session (extra) Sunday 13th July 2014 2 x An Audience with Stan Lee - Sunday 13th July 2014 I recal it saying that they wouldn;t arrive until 2 weeks before the event, but it is now less than one week! Please advise!